Description : Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Description : yet to be written. Currently, he is working on a couple dozen writing projects and turning some of his novels into screenplays. Ivan’s first published work, Valley of Steel, is a Fiction Novel loosely based on his life growing up in the favelas, or slums, of Brazil. Favorite quote: “In life, incredible things happen and unforgettable moments do exist; but nothing compares to having been loved by you, and though you rest in peace, I will miss and love you always.”
Description : Hear What the Critics are Saying “Very inspirational and powerful; everyone should read this book. Breakfast With Jesus is by far one of the best Christian books to have come out in the last decade." -Mary Jones – Valley Daily News “I give this book Five Stars All The Way! This book makes my list as one of the top reads in the Christian genre. Anyone of Faith will enjoy this book very much.” -Theresa Davis – Alliance Media Group “Breakfast With Jesus was a very powerful and thought provoking book. Every generation, young and old, should have to read this book. Ten Thumbs Up.” -Dave Baker – Book Bloggers of America “This was an excellent book; it was short, I ended up reading it in less than two hours; however, it has a very strong and positive message. A Must Read.” -Lisa Cooper – Literary Times Inc. “This was a very powerful book. It had a very solid message about love and forgiveness. Highly Recommend.” -Emma Righter – Writers United Group “Amazing book! I fell to my knees at the end and cried. This book reminded me why I became a born-again Christian. Its messages are not only powerful, but also true.” -Carl Mosner – Readers Cove Unlimited “A friend from work recommended this book to me and although I am not a Christian, I was still moved by its Powerful Message.” -Lee Ratner – Daily Media Trends, Inc. Editorial Review Breakfast With Jesus is a highly spiritual and powerful book. Its messages are time tested and true. This book really made me think, but more importantly, it made me feel something strong. If you are looking for a book that will move you to tears, then look no further than Breakfast With Jesus; a masterful book that will not only inspire you to become a better person, but will also teach you some of life’s greatest lessons. A highly Inspirational Book! David T. Williams About the Book A young man has breakfast with Jesus and discovers the meaning of life. What lessons will he learn? What events happened during his ordeal? What secrets are going to be revealed? Jump into this inspiring book and you will find out….. 1. (inspirational books, inspirational books free, inspirational books young adults, inspirational books free download, inspirational) [inspirational books]
Description : A LITTLE WHITE LIE NEVER HURT ANYONE...RIGHT? Sasha is with Eric. Callie is with Jacob. And Callie and Sasha are finally BFFs again. Life is as perfect as it's ever been at Canterwood. So when Sasha learns of a secret that could destroy all of her relationships, she's willing to tell a few white lies to keep everything from falling apart. After all, white lies aren't supposed to hurt anyone....
Description : In Charles Todd's Wings of Fire, Inspector Ian Rutledge is quickly sent to investigate the sudden deaths of three members of the same eminent Cornwall family, but the World War I veteran soon realizes that nothing about this case is routine. Including the identity of one of the dead, a reclusive spinster unmasked as O. A. Manning, whose war poetry helped Rutledge retain his grasp on sanity in the trenches of France. Guided by the voice of Hamish, the Scot he unwillingly executed on the battlefield, Rutledge is driven to uncover the haunting truths of murder and madness rooted in a family crypt...
Description : A world of "smart" devices means the Internet can kill people. We need to act. Now. Everything is a computer. Ovens are computers that make things hot; refrigerators are computers that keep things cold. These computers—from home thermostats to chemical plants—are all online. The Internet, once a virtual abstraction, can now sense and touch the physical world. As we open our lives to this future, often called the Internet of Things, we are beginning to see its enormous potential in ideas like driverless cars, smart cities, and personal agents equipped with their own behavioral algorithms. But every knife cuts two ways. All computers can be hacked. And Internet-connected computers are the most vulnerable. Forget data theft: cutting-edge digital attackers can now crash your car, your pacemaker, and the nation’s power grid. In Click Here to Kill Everybody, renowned expert and best-selling author Bruce Schneier examines the hidden risks of this new reality. After exploring the full implications of a world populated by hyperconnected devices, Schneier reveals the hidden web of technical, political, and market forces that underpin the pervasive insecurities of today. He then offers common-sense choices for companies, governments, and individuals that can allow us to enjoy the benefits of this omnipotent age without falling prey to its vulnerabilities. From principles for a more resilient Internet of Things, to a recipe for sane government regulation and oversight, to a better way to understand a truly new environment, Schneier’s vision is required reading for anyone invested in human flourishing.
Description : Sex, Lies and Soul Ties is a comprehensive guide to understanding the soul and how it responds to soul ties. This powerful and informative guide will help you understand: •The makeup of your body, spirit and soul •The reason so many marriages end in divorce •The truth about premarital sex •Why it takes a long time for some people to meet their God-ordained spouses •How to enjoy the best sex ever with your God-purposed spouse •How to be set free from ungodly soul ties •And much more Once you read Sex, Lies and Soul Ties, your eyes will be opened to the truth and you will never be the same again!
Description : Sometimes the worst lies are the ones we tell ourselves. Ten years ago, I did a terrible thing. I sold my self-respect, my marriage, and my chances for happiness. What was the going rate for these intangible things? For me, it was a check in the sum of one million dollars and a get-out-of-jail-free card for my delinquent brother. A decade later, I’m broken, unemployed, and still single. My baby brother is back in jail. The million dollars is gone. My ex-husband wants to trust me again, but the thing is…how can he trust me when neither of us can forget all the pretty, filthy lies of our past? This book is the sequel to Pretty Broken Girl and is not a standalone.