Description : Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line. Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat. They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything. Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice. From the Trade Paperback edition.
Description : A comedy of romance and crossed lines Six friends are selling home appliances to the US from a call centre in India. Each one has an issue with love. Call agent Sam works right beside the girl who's just dumped him. He's dating someone he can't stand, just to get over her. Esha is just short of becoming a model. Two inches, to be precise. Vroom wants to change the world. Radikha's trying to manage her mother-in-law, and hold down her job. Tonight is Thanksgiving in America, and customers are queueing up to complain about white goods going wrong. On this night of a thousand phone calls, when life couldn't look more dismal, one unique caller gets on the line. And that call is going to change everything ... A romantic comedy of six friends kicking against the system, against their boss, and against each other. Something's got to give ...
Description : Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author's website at http://www.working-the-nightshift.com and facebook group.
Description : A stunning literary debut critics have likened to Richard Wright’s Native Son, The White Tiger follows a darkly comic Bangalore driver through the poverty and corruption of modern India’s caste society. “This is the authentic voice of the Third World, like you've never heard it before” (John Burdett, Bangkok 8). The white tiger of this novel is Balram Halwai, a poor Indian villager whose great ambition leads him to the zenith of Indian business culture, the world of the Bangalore entrepreneur. On the occasion of the president of China’s impending trip to Bangalore, Balram writes a letter to him describing his transformation and his experience as driver and servant to a wealthy Indian family, which he thinks exemplifies the contradictions and complications of Indian society. Recalling The Death of Vishnu and Bangkok 8 in ambition, scope, The White Tiger is narrative genius with a mischief and personality all its own. Amoral, irreverent, deeply endearing, and utterly contemporary, this novel is an international publishing sensation—and a startling, provocative debut.
Description : In Late 2000, A Young Boy In Ahmedabad Called Govind Dreamt Of Owning A Business. To Accommodate His Friends Ish And Omi S Passion, They Open A Cricket Shop. However, Nothing Comes Easy In A Turbulent City. To Realise Their Goals, They Will Have To Face It All Religious Politics, Earthquakes, Riots, Unacceptable Love And Above All, Their Own Mistakes. Will They Make It? Can An Individual S Dreams Overcome The Nightmares Offered By Real Life? Can We Succeed Despite A Few Mistakes? Based On Real Events, From The Bestselling Author Of Five Point Someone And One Night @ The Call Center, Comes Another Dark, Witty Tale About Modern India, Where Chetan Bhagat Brings About The Ethos And Isolation Of An Entire Generation To The Fore. ... The Biggest Selling Indian Novelist Writing In English.
Description : The fast and easy way to improve call center management and response Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company's bottom line? Now updated with coverage of the latest technological advancements and developments in the field, Call Centers For Dummies, 2nd Edition is the ultimate call center reference guide. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies, 2nd Edition helps put value on customer relations efforts undertaken in call centers and shows you how to implement new strategies for continual improvement and superior customer service. Features new to this edition include Guidance on determining whether outsourcing is a cost-efficient option for your company Coverage of new technologies that help cut costs A look at how today's call centers can benefit from empowering their agents Like any tech-driven industry, call centers are facing rapid change. With Call Centers For Dummies, 2nd Edition, you can be sure you're getting the most up-to-date, easy-to-follow coverage of this advancing field.
Description : Fourth book by the bestselling author Chetan Bhagat. 2 States is a story about Krish and Ananya. They are from two different states of India, deeply in love and want to get married. Of course, their parents don't agree. To convert their love story into a love marriage, the couple have a tough battle in front of them.
Description : Five Point Someone is Chetan Bhagat's debut novel which revolves around the lives of Ryan, Alok, and Hari. The three lads become close friends while trying hard to survive in an exceedingly competitive environment. The three boys join IIT with a passion to excel and come out successfully as the best graduates. However, their life turns upside down when their grades fall lower than they had ever expected. Meanwhile, Hari falls in love with his professor's daughter, and Alok and Ryan cannot stop disputing each other. Five Point Someone was successfully able to strike a chord with the millions of youngsters across India. Hari, Alok and Ryan have to deal with unpleasant and cynical teachers, assignments and projects, stress of unending examinations, and a stringent academic schedule. Will they be able to survive the IITs? Or will they succumb to the tedious and age-old education system of India? Five Point Someone has been adapted into hugely successful motion pictures both in Tamil and Hindi.
Description : Classic adventure novel, set in 1751, centers on a young Scottish orphan, betrayed by his uncle and bound for bondage in the New World. Fast-paced, swashbuckling action.
Description : In one horrifying night, Andy's life changed forever... Andy Jackson was driving the car that crashed one night after a game, killing Robert Washington, his best friend and the captain of the Hazelwood High Tigers. It was late, and they'd been drinking, and now, months later, Andy can't stop blaming himself. As he turns away from family, friends, and even his girlfriend, he finds he's losing the most precious thing of all -- his ability to face the future.
Description : Kurtz might be the apple of every brutish imperialist's eye, but his God complex is getting wildly out of hand in the depths of the jungle. What on earth will Marlow find when he finally gets downriver? Devil worship? Savages? Heads on sticks? Or just another nutty
Description : 50 years of an iconic classic! This international bestseller and inspiration for a beloved movie is a heroic story of friendship and belonging. No one ever said life was easy. But Ponyboy is pretty sure that he's got things figured out. He knows that he can count on his brothers, Darry and Sodapop. And he knows that he can count on his friends—true friends who would do anything for him, like Johnny and Two-Bit. But not on much else besides trouble with the Socs, a vicious gang of rich kids whose idea of a good time is beating up on “greasers” like Ponyboy. At least he knows what to expect—until the night someone takes things too far. The Outsiders is a dramatic and enduring work of fiction that laid the groundwork for the YA genre. S. E. Hinton's classic story of a boy who finds himself on the outskirts of regular society remains as powerful today as it was the day it was first published. "The Outsiders transformed young-adult fiction from a genre mostly about prom queens, football players and high school crushes to one that portrayed a darker, truer world." —The New York Times "Taut with tension, filled with drama." —The Chicago Tribune "[A] classic coming-of-age book." —Philadelphia Daily News A New York Herald Tribune Best Teenage Book A Chicago Tribune Book World Spring Book Festival Honor Book An ALA Best Book for Young Adults Winner of the Massachusetts Children's Book Award From the Trade Paperback edition.