Description : A comedy of romance and crossed lines Six friends are selling home appliances to the US from a call centre in India. Each one has an issue with love. Call agent Sam works right beside the girl who's just dumped him. He's dating someone he can't stand, just to get over her. Esha is just short of becoming a model. Two inches, to be precise. Vroom wants to change the world. Radikha's trying to manage her mother-in-law, and hold down her job. Tonight is Thanksgiving in America, and customers are queueing up to complain about white goods going wrong. On this night of a thousand phone calls, when life couldn't look more dismal, one unique caller gets on the line. And that call is going to change everything ... A romantic comedy of six friends kicking against the system, against their boss, and against each other. Something's got to give ...
Description : Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line. Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat. They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything. Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice. From the Trade Paperback edition.
Description : Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author's website at http://www.working-the-nightshift.com and facebook group.
Description : 1984 is a dystopian novel by English author George Orwell published in 1949. The novel is set in Airstrip One, a world of perpetual war, omnipresent government surveillance, and public manipulation. It is dictated by a political system named English Socialism under the control of the Inner Party, that persecutes individualism and independent thinking. Many of its terms and concepts, such as Big Brother, doublethink, thoughtcrime, Newspeak, Room 101, telescreen, 2 + 2 = 5, and memory holes, have entered into common use since its publication. In 2005, the novel was chosen by TIME magazine as one of the 100 best English-language novels.
Description : In Late 2000, A Young Boy In Ahmedabad Called Govind Dreamt Of Owning A Business. To Accommodate His Friends Ish And Omi S Passion, They Open A Cricket Shop. However, Nothing Comes Easy In A Turbulent City. To Realise Their Goals, They Will Have To Face It All Religious Politics, Earthquakes, Riots, Unacceptable Love And Above All, Their Own Mistakes. Will They Make It? Can An Individual S Dreams Overcome The Nightmares Offered By Real Life? Can We Succeed Despite A Few Mistakes? Based On Real Events, From The Bestselling Author Of Five Point Someone And One Night @ The Call Center, Comes Another Dark, Witty Tale About Modern India, Where Chetan Bhagat Brings About The Ethos And Isolation Of An Entire Generation To The Fore. ... The Biggest Selling Indian Novelist Writing In English.
Description : The fast and easy way to improve call center management and response Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company's bottom line? Now updated with coverage of the latest technological advancements and developments in the field, Call Centers For Dummies, 2nd Edition is the ultimate call center reference guide. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies, 2nd Edition helps put value on customer relations efforts undertaken in call centers and shows you how to implement new strategies for continual improvement and superior customer service. Features new to this edition include Guidance on determining whether outsourcing is a cost-efficient option for your company Coverage of new technologies that help cut costs A look at how today's call centers can benefit from empowering their agents Like any tech-driven industry, call centers are facing rapid change. With Call Centers For Dummies, 2nd Edition, you can be sure you're getting the most up-to-date, easy-to-follow coverage of this advancing field.
Description : Fourth book by the bestselling author Chetan Bhagat. 2 States is a story about Krish and Ananya. They are from two different states of India, deeply in love and want to get married. Of course, their parents don't agree. To convert their love story into a love marriage, the couple have a tough battle in front of them.
Description : Special edition slipcase edition of John Green's Paper Towns, with pop-up paper town. From the bestselling author of The Fault in our Stars. Quentin Jacobsen has always loved Margo Roth Spiegelman, for Margo (and her adventures) are the stuff of legend at their high school. So when she one day climbs through his window and summons him on an all-night road trip of revenge he cannot help but follow. But the next day Margo doesn't come to school and a week later she is still missing. Q soon learns that there are clues in her disappearance . . . and they are for him. But as he gets deeper into the mystery - culminating in another awesome road trip across America - he becomes less sure of who and what he is looking for. Masterfully written by John Green, this is a thoughtful, insightful and hilarious coming-of-age story.
Description : Faithfully reproduced from the University of California scholarly edition, sparingly annotated, and includes all the original illustrations that Twain commissioned for the orginal edition.
Description : Five Point Someone is Chetan Bhagat's debut novel which revolves around the lives of Ryan, Alok, and Hari. The three lads become close friends while trying hard to survive in an exceedingly competitive environment. The three boys join IIT with a passion to excel and come out successfully as the best graduates. However, their life turns upside down when their grades fall lower than they had ever expected. Meanwhile, Hari falls in love with his professor's daughter, and Alok and Ryan cannot stop disputing each other. Five Point Someone was successfully able to strike a chord with the millions of youngsters across India. Hari, Alok and Ryan have to deal with unpleasant and cynical teachers, assignments and projects, stress of unending examinations, and a stringent academic schedule. Will they be able to survive the IITs? Or will they succumb to the tedious and age-old education system of India? Five Point Someone has been adapted into hugely successful motion pictures both in Tamil and Hindi.
Description : What Young India Wants is the first and only work of non-fiction by the Chetan Bhagat. It is based on his vast experience as a successful writer and motivational speaker. He analyzes the complex issues and problems faced by India in the 21st century. Chetan Bhagat asks thought-provoking questions, demands answers and presents solutions for a prosperous India. Presented in simple prose and with great insight, What Young Indian Wants will be an engaging and riveting read for people of all ages.
Description : 'Lots of things are mysteries. But that doesn't mean there isn't an answer to them' This is Christopher's murder mystery story. There are also no lies in this story because Christopher can't tell lies. Christopher does not like strangers or the colours yellow or brown or being touched. On the other hand, he knows all the countries in the world and their capital cities and every prime number up to 7507. When Christopher decides to find out who killed the neighbour's dog, his mystery story becomes more complicated than he could have ever predicted. BACKSTORY: Meet the author and learn about the background to Christopher's story.