Description : If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.
Description : This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
Description : This book focuses on emerging issues following the integration of artificial intelligence systems in our daily lives. It focuses on the cognitive, visual, social and analytical aspects of computing and intelligent technologies, highlighting ways to improve technology acceptance, effectiveness, and efficiency. Topics such as responsibility, integration and training are discussed throughout. The book also reports on the latest advances in systems engineering, with a focus on societal challenges and next-generation systems and applications for meeting them. It also discusses applications in smart grids and infrastructures, systems engineering education as well as defense and aerospace. The book is based on both the AHFE 2018 International Conference on Human Factors in Artificial Intelligence and Social Computing, Software and Systems Engineering, The Human Side of Service Engineering and Human Factors in Energy, July 21–25, 2018, Loews Sapphire Falls Resort at Universal Studios, Orlando, Florida, USA.
Description : Edited by a leader in the field of human resource management, The Human Side of Managing Technological Innovation, Second Edition, is organized around themes including motivating professionals, measuring productivity, managing groups, and technology as a strategic resource.
Description : Now more than ever, the design of systems and devices for effective and safe healthcare delivery has taken center stage. And the importance of human factors and ergonomics in achieving this goal can’t be ignored. Underlining the utility of research in achieving effective design, Advances in Human Aspects of Healthcare discusses how human factors and ergonomics principles can be applied to improve quality, safety, efficiency, and effectiveness in patient care. Topics include the design of work environments to improve satisfaction and well-being of patients, healthcare providers, and professionals. The book explores new approaches for improving healthcare devices such as portable ultrasound systems, better work design, and effective communications and systems support. It also examines healthcare informatics for the public and usability for patient users, building on results from usability studies for medical personnel. Several chapters explore quality and safety while others examine medical error for risk factors and information transfer in error reduction. The book provides an integrated review of physical, cognitive, and organizational aspects that facilitates a systems approach to implementation. These features and more allow practitioners to gain a deeper understanding of the issues in healthcare delivery and the role ergonomics and human factors can play in solving them.
Description : This book discusses the latest advances in research and development, design, operation and analysis of transportation systems and their complementary infrastructures. It reports on both theories and case studies on road and rail, aviation and maritime transportation. The book covers a wealth of topics, from accident analysis, vehicle intelligent control, and human-error and safety issues to next-generation transportation systems, model-based design methods, simulation and training techniques, and many more. A special emphasis is given to smart technologies and automation in transport, as well as to user-centered, ergonomic and sustainable design of transport systems. The book, which is based on the AHFE 2017 International Conference on Human Factors in Transportation, held on July 17–21, Los Angeles, California, USA, mainly addresses transportation system designers, industrial designers, human–computer interaction researchers, civil and control engineers, as well as vehicle system engineers. Moreover, it represents a timely source of information for transportation policy-makers and social scientists dealing with traffic safety, management, and sustainability issues in transport.
Description : Designed for courses within MBA engineering and executive education programmes, this book provides a variety of approaches and perspectives on issues critical to the effective leadership of technical professionals and cross-functional teams throughout the innovation process. Updated throughout, the second edition's articles cover such topics as motivating professionals, measuring productivity, organizing and leading cross-functional development teams, enhancing creativity, developing human resource capabilities, and using technology as a strategic resource. These articles represent the thoughts and ideas of researchers and practitioners seeking a richer understanding of the complex interplay between the specialized knowledge and skills of creative professionals and the realistic pressures and constraints required by successful business organizations.
Description : The human implications of advanced manufacturing technology are critical both for the people and organizations concerned. This book covers human issues including the planning and implementation of AMT and work system design.
Description : In Technimanagement, David Brown synthesizes the best thinking in technical management, and shows what works and what doesn't in Theory Y, The Peter Principle, TQM, Demings 14 Obligations, and other approaches. Brown outlines a step-by-step transition strategy that offers immediate payoffs and leads to long-term change that's more than skin deep.