Description : Communication and relationships have become an increasing focus of attention in debates about the future of health and social care. People working in care services are being encouraged to improve communication processes, to develop more participatory relationships with service users, and to work more closely in partnership with other professionals. This Reader provides a comprehensive collection of literature that aims to enable those involved in care services, as workers, carers or service users, to reflect on their everyday interactions and to situate them in wider contexts. Including new material from the frontline of research and practice, as well as some classic readings, this wide-ranging volume emphasises the need to see interpersonal communication as embedded in relationships, and to take account of issues of power and diversity, as well as the emotional dimension of care work. Covering both health and social care, the Reader is divided into four sections, focusing on: * concepts and contexts * analysing aspects of communication * the person in the process * communication and relationships in organisations. Communication, Relationships and Care will be an essential resource for students of social work, nursing, health and social policy, and for all involved in health and social care services, whether as professionals, carers or service users. It is a set book for the Open University's second level undergraduate course Communication and Relationships in Health and Social Care (K205).
Description : Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Interpersonal Relationships: Professional Communication Skills for Nurses, 8th Edition helps you to develop skills in communicating effectively with clients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-client relationship through proven communication strategies as well as principles drawn from nursing, psychology, and related theoretical frameworks. The 8th edition includes engaging new content relating to current issues, while also emphasizing interdisciplinary communication and QSEN competencies. You will learn how to apply theory to real-life practice through case studies, interactive exercises, and evidence-based practice studies. UPDATED! Perspectives and Contemporary Dynamics chapter revised to be more engaging and link the content closer to current issues and related communication concepts. UPDATED! Communicating in Groups chapter includes professional and task small group communication applications. UPDATED! Most chapters have been retitled and expanded to highlight a stronger emphasis on interdisciplinary health team communication. UPDATED! Safety and Quality in health care delivery (QSEN) competencies reflects current thinking on technology, safety, and evidence-based practice, especially as they relate to communication in nursing. UPDATED! Content throughout text includes stronger emphasis on interdisciplinary relationships and collaborative communication with related evidence based case studies and analysis. Expanded content related to socio-cultural communication competencies reduce health disparities and increase health literacy. Additional simulated exercises and discussion questions help you practice your reflective analysis skills. Revised content on social media and transitional care delivery reflects current practice standards. Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-client relationship — all central components of holistic nursing identified by The Joint Commission as priorities for patient care. Nursing, behavioral, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication. Interactive exercises let you practice, observe, and critically evaluate your professional communication skills in a safe learning environment. Case examples help you learn to develop empathy for clients' perspectives and needs. Ethical Dilemma and Evidence-Based Practice boxes help you absorb and retain key ethical content throughout text. Separate chapters on communication across the lifespan highlights crucial communication tools that are the first step in developing a culture of safety in contemporary health care delivery. NEW! Engaging content links the text to current issues and communication concepts.
Description : For each of us there is an association between relationships and self-care. We are all wired to interact and connect with others, yet we are not formally educated about how to care for ourselves throughout that process. Dr. Nelson can help you: Be intentional about practicing self-care both in and out of relationships Explore your values to guide your relationship choices Choose safe supportive relationships that feel good to you Preserve your energy and resources by avoiding damaging relationships Use effective communication skills to create the kind of interactions that you want Learn to manage grief when relationships change In Self-Care in Relationships, Dr. Nelson guides you through the basic skills required to connect with others in healthy ways. This easy, sensible approach comes from a compassionate and personal place as Dr. Nelson shares the genuine experiences of real people.
Description : The first text of its kind to address the connection between communication practices and quality patient care outcomes provides future and practicing patient caregivers basic communication knowledge and skills.
Description : Exactly matched to the OCR specifications, this Student Book gives candidates all of the mandatory units they need to complete the Single Award.
Description : A handy guide to tackling difficult patient and professional interactions with confidence and compassion In this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication—the art of patient care—remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions. Written by a practicing psychotherapist who has devoted nearly 30 years of study to clinician—patient relationships, the book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague’s clinical opinion, and other common scenarios. The book guides the reader through a conceptual framework for building effective relationships that is based on the principles of mindfulness. These principles are embedded in discussions of the fundamental elements of interpersonal effectiveness, such as hope, empathy, and listening. Chapters apply mindfulness principles to specific challenging situations with concrete examples that describe effective clinical behaviors as well as situations depicting pitfalls that may impede compassionate care. From a focus on everyday manners in difficult situations to beneficial approaches with challenging populations, the guide helps health care professionals confidently resolve common problems. Brief, to-the-point chapters help clinicians channel their clinical knowledge and good intentions into caring behaviors that allow the patient to more fully experience empathy and compassion. With the guiding theme of “using words as precision instruments,” this is a resource that will be referred to again and again. Key Features: • Helps health care professionals and nurses communicate effectively in challenging clinical and professional situations • Uses the principles of mindfulness to build satisfying relationships and resolve problems • Addresses such difficult issues as demanding patients, maintaining boundaries, overcoming biases, managing clinician emotions, and much more • Provides special tips for communicating with family members and caregivers • Authored by a practicing psychotherapist specializing in clinician—patient relationships for nearly 30 years
Description : This reader provides a diverse selection of accounts of interpersonal communication and relationships in the context of health and social care. Most of the contributions are personal narratives by people using or working in care services; the majority are contemporary and many have been written especially for this anthology. The book also includes other kinds of accounts, including attempts to encapsulate in fictional, poetic and visual form something of the nature of encounters in the context of care. There are sections on changing relationships, the way things happen, the physical context of care, difficult encounters, and working together, as well as cross-cutting themes such as power and diversity. Relating Experience is an essential resource for students of social work, nursing, health and social policy, and for all involved in health and social care services, whether as professionals, carers or service users.
Description : The purpose of this book is to present cohesive, introductory information, drawn from the disciplines of speech communication, interpersonal communication, and nursing. It is proposed by the author to establish a benchmark of holistic and humanizing theoretical orientation for interpersonal communication between nurses, clients and others which is appropriate in all areas of nursing practice, education and research.
Description : PRAISE FOR THE FIRST EDITION: "Öallows students and faculty to explore real-life health communication behaviors through role-playing, interactive exercises, and examplesÖeasily adapted for use in many situations, sensitivity and diversity trainingÖvery worthwhile book for every medical faculty member working to instill professionalismÖin students." óVincent Carr, DO, MSA, FACC, FACP, Uniformed Services University of the Health Sciences The importance of good communication between health professionals and patients has been well documented. Not only does it foster patient satisfaction, it can have a profound effect on health outcomes. This casebook/workbook helps students, faculty, and health care providers to assess and practice key interpersonal and health communication skills. It presents 45 communication scenarios for students to critique and rewrite in order to enhance the interpersonal relationships of participants. The second edition builds on the first with the addition of 11 new cases and theoretical discussions of interpersonal, gender, intercultural, organizational, and media communication. Additionally, the new edition analyzes each scenario in detail to facilitate broader use by an interprofessional team and expand awareness of the specific skills needed by each health care professional. The new Take-Away Considerations feature at the end of each case study reinforces an understanding of the elements of effective communication. With an eye to time management, each chapter includes effective and ineffective examples of interpersonal communication and interpersonal relationship building. Cases follow the same format including theoretical underpinnings of a particular skill or set of communication skills, an overview of key topics, initial interaction (for role play or analysis), discussion questions (with space for answers), interactive activities and an alternate interaction highlighting more effective communication behaviors, follow-up discussion, key points, and Take-Away Considerations. Scenarios can be used for role play and follow-up discussion in the classroom, for small group work, or individually, as well as in the simulation center and for interprofessional education courses. NEW TO THE SECOND EDITION: Includes theoretical introductions to interpersonal, gender, intercultural, organizational, and media communication Presents 11 new case studies Provides an introduction for each case study Describes the application of communication theory for more effective use in the classroom, simulation center, or professional setting Features Take-Away Considerations at the end of each case