Difficult Conversations

Difficult Conversations
Author: Bruce Patton,Douglas Stone,Sheila Heen
Publsiher: Penguin UK
Total Pages: 352
Release: 2021-01-28
ISBN: 0241992478
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Difficult Conversations Book Excerpt:

The 10th anniversary edition of the classic guide to handling life's toughest conversations What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three: - The "what happened" conversation (what do we believe was said and done) - The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves) Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

The Complete Idiot s Guide to Difficult Conversations

The Complete Idiot s Guide to Difficult Conversations
Author: Gretchen Hirsch
Publsiher: Penguin
Total Pages: 336
Release: 2007-09-04
ISBN: 144062612X
Category: Business & Economics
Language: EN, FR, DE, ES & NL

The Complete Idiot s Guide to Difficult Conversations Book Excerpt:

How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. -The only book on the market covering difficult conversations in both the workplace and one's personal life -Can be read cover to cover or used as a quick reference guide -Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University

Difficult Conversations

Difficult Conversations
Author: Anni K. Reinking
Publsiher: Rowman & Littlefield
Total Pages: 122
Release: 2019-05-17
ISBN: 1475845863
Category: Education
Language: EN, FR, DE, ES & NL

Difficult Conversations Book Excerpt:

This is a great resource for teachers and administrators to communicate more effectively.

Effective Difficult Conversations

Effective Difficult Conversations
Author: Catherine B. Soehner,Ann Darling
Publsiher: American Library Association
Total Pages: 128
Release: 2016-11-11
ISBN: 0838915264
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Effective Difficult Conversations Book Excerpt:

Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Difficult Conversations in Medicine

Difficult Conversations in Medicine
Author: Elisabeth Macdonald
Publsiher: Oxford University Press, USA
Total Pages: 231
Release: 2004
ISBN: 9780198527749
Category: Medical
Language: EN, FR, DE, ES & NL

Difficult Conversations in Medicine Book Excerpt:

This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.

Difficult Conversations In A Week

Difficult Conversations In A Week
Author: Martin Manser
Publsiher: Hachette UK
Total Pages: 128
Release: 2014-01-31
ISBN: 147180111X
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Difficult Conversations In A Week Book Excerpt:

Difficult conversations just got easier How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent. Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success: - Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity. - Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue. - Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue. - Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone. - Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy. - Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

Difficult Conversations by Douglas Stone Bruce Patton and Sheila Heen Summary

Difficult Conversations by Douglas Stone  Bruce Patton  and Sheila Heen  Summary
Author: QuickRead,Lea Schullery
Publsiher: QuickRead.com
Total Pages: 135
Release: 2022
ISBN: 1928374650XXX
Category: Study Aids
Language: EN, FR, DE, ES & NL

Difficult Conversations by Douglas Stone Bruce Patton and Sheila Heen Summary Book Excerpt:

Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations.

Tackling Difficult Conversations Pocketbook

Tackling Difficult Conversations Pocketbook
Author: Peter English
Publsiher: Management Pocketbooks
Total Pages: 112
Release: 2015-09-16
ISBN: 1908284145
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Tackling Difficult Conversations Pocketbook Book Excerpt:

At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking.

Face Difficult Conversations with God on Your Side

Face Difficult Conversations with God on Your Side
Author: Rebecca Finley
Publsiher: Rebecca Finley
Total Pages: 182
Release: 2022
ISBN: 1674782381
Category: Bibles
Language: EN, FR, DE, ES & NL

Face Difficult Conversations with God on Your Side Book Excerpt:

Would you be happy if you could kill your anxiety, confidently ask for what you want, and get it? Would your life be better if you could speak your mind and confront others without fear? Of course! Women tend to avoid conflict and make fewer requests for themselves than men because they intuitively know that the strategies that work for men backfire for women: an assertive man is admired, but an assertive woman is considered bossy; when a man protects his turf he’s a committed leader, but if a woman does the same she’s a control freak; and when a man and a woman express the same type of negative emotions with the same intensity, she’s considered “too emotional,” while he might be “having a bad day.” Face Difficult Conversations with God on Your Side will help you—a Christian woman—speak up, resolve conflicts, and set boundaries in a healthy, successful, and biblical way. Rebecca Finley is a professional speaker, trainer, and award-winning and Amazon best-selling author with graduate degrees in business and communication. After 10 years of listening to the stories of hundreds of women and guiding them to improve their conflict-resolution skills, Rebecca has developed the powerful techniques you’ll learn in this book. Face Difficult Conversations with God on Your Side is a step-by-step guide full of real-life stories and sprinkled with humor. It helps women use the fundamental principles of their faith, coupled with cutting-edge scientific research, to courageously navigate disagreements. You’ll learn to · Solve your problems and get what you want applying a Christian approach · Not be judged by others as passive (weak) or aggressive (bossy), but just right · Speak you mind without fear of hurting or losing a relationship · Control your emotions and lower their defenses, so they won’t turn the tables on you · Create a script to guide you, so you know exactly what to say and how to say it during a confrontation · And much more! Face Difficult Conversations with God on Your Side gives you clear, specific instructions, tried-and-true advice, and hand-holding you need to feel prepared before, during, and after difficult conversations. Order your copy today! 25% of the proceeds from the sales of this book are donated to Faith Maternity Care, a Christian maternity home that cares for homeless girls who choose life for their baby.

Difficult Conversations HBR 20 Minute Manager Series

Difficult Conversations  HBR 20 Minute Manager Series
Author: Harvard Business Review
Publsiher: Harvard Business Review Press
Total Pages: 128
Release: 2016-01-26
ISBN: 1633690792
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Difficult Conversations HBR 20 Minute Manager Series Book Excerpt:

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Having Meaningful Sometimes Difficult Conversations with Our Adult Sons and Daughters

Having Meaningful  Sometimes Difficult  Conversations with Our Adult Sons and Daughters
Author: Laura Stierman
Publsiher: The Word Among Us Press
Total Pages: 168
Release: 2021-11-10
ISBN: 1593255586
Category: Religion
Language: EN, FR, DE, ES & NL

Having Meaningful Sometimes Difficult Conversations with Our Adult Sons and Daughters Book Excerpt:

Are your adult children away from the faith or lukewarm about their faith? You are not alone. Almost 70 percent of Catholics no longer attend Mass. In this engaging new book, bestselling authors Dr. Greg and Lisa Popcak present easy and relatable opportunities for engaging your children right where they are. You will read about how you can support your adult children. Learn how to trust in the Lord and discuss what matters most with the people who matter most.

Donna Payne S Pocket Guide To Having Difficult Conversations About Lgbt Discrimination

Donna Payne   S Pocket Guide To  Having Difficult Conversations About Lgbt Discrimination
Author: Donna Payne
Publsiher: Xlibris Corporation
Total Pages: 30
Release: 2012-10-26
ISBN: 1479729752
Category: Family & Relationships
Language: EN, FR, DE, ES & NL

Donna Payne S Pocket Guide To Having Difficult Conversations About Lgbt Discrimination Book Excerpt:

BIOGRAPHY Donna R. Payne As one of the Human Rights Campaign's key representatives, Payne works closely with Civil Rights organizations and leaders and with a number of organizations across the country to increase visibility of the lesbian, gay, bisexual and transgender community within the religious and people of color communities. She has lead HRCs work on HRCs Historically Black Colleges and Universities Program in supporting LGBT students on their campus and addressing concerns with HBCU administrators. Donna is a noted speaker in the LGBT community and has written articles nationwide on being an LGBT Civil Rights African American lesbian. She is a founding board member of the National Black Justice Coalition - a civil rights organization dedicated to empowering Black lesbian, gay, bisexual, and transgender people. Donna has received many awards for her transformational organizing work without regard for race, sexual orientation, gender identity or age. In 2009, she received the Capitol Pride Hero award in Washington, DC and was nominated by The Root.com as one of 100 established black Americans who are making exceptional contributions in their professions and communities. In 2011, she received the Rosa Parks Award for her coalition building skills with Civil Rights groups and Historically Black Colleges and Universities (HBCUs). In 2012, she received the National Action Networks Woman of Excellence Award from Rev. Al Sharpton and was named one of the Top Twenty Black LGBT Movers and Shakers. Payne is an activist who is originally from Memphis, TN. She graduated from the University of Tennessee, Knoxville in 1986 with a degree in Political Science. She has served the political community by working with the Young Democrats in Washington, DC, the Political Congress of Black Women and on Congressional campaigns in the south. She volunteered with the Clinton administration during its national health care reform efforts at the White House. Ms Payne is also a member of the Metropolitan Community Church of Washington, DC and resides in Maryland.

101 Tough Conversations to Have with Employees

101 Tough Conversations to Have with Employees
Author: Paul Falcone
Publsiher: AMACOM
Total Pages: 320
Release: 2009-04-30
ISBN: 0814413498
Category: Business & Economics
Language: EN, FR, DE, ES & NL

101 Tough Conversations to Have with Employees Book Excerpt:

Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues--these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. With years of experience as the VP of employee relations at major entertainment companies, author Paul Falcone offers unique insight into the tools and skills required for managers to address some of the most common--as well as the most serious--employee problems they are likely to encounter. Falcone’s book 101 Tough Conversations to Have with Employees equips managers to facilitate clear, direct interactions with their employees by offering realistic sample dialogues managers can use to sidestep potential awkwardness. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. With a plethora of proven, realistic techniques, managers will learn how to protect themselves and their organizations--and get the very best from their people.

Difficult Conversations

Difficult Conversations
Author: Douglas Stone,Bruce Patton,Sheila Heen
Publsiher: Penguin
Total Pages: 352
Release: 2010-11-02
ISBN: 0143118447
Category: Psychology
Language: EN, FR, DE, ES & NL

Difficult Conversations Book Excerpt:

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Facilitator s Skill Packet Getting ready for a difficult conversation

Facilitator s Skill Packet  Getting ready for a difficult conversation
Author: Anonim
Publsiher: Unknown
Total Pages: 135
Release: 1991
ISBN: 1928374650XXX
Category: Social skills
Language: EN, FR, DE, ES & NL

Facilitator s Skill Packet Getting ready for a difficult conversation Book Excerpt:

How to Have That Difficult Conversation You ve Been Avoiding

How to Have That Difficult Conversation You ve Been Avoiding
Author: Henry Cloud,John Townsend
Publsiher: Zondervan
Total Pages: 320
Release: 2009-05-18
ISBN: 0310319641
Category: Religion
Language: EN, FR, DE, ES & NL

How to Have That Difficult Conversation You ve Been Avoiding Book Excerpt:

A practical handbook on positive confrontation, now available in softcover with a discussion guide.Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don’t know how to have difficult conversations, and see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to:• Show how healthy confrontation can improve relationships• Present the essentials of a good boundary-setting conversation• Provide tips on preparing for the conversation• Show how to tell people what you want, stop bad behavior, and deal with counterattack• Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more!

The Principal as Leader of Challenging Conversations

The Principal as Leader of Challenging Conversations
Author: Ontario Principals' Council,
Publsiher: Corwin Press
Total Pages: 160
Release: 2011-02-07
ISBN: 1452276528
Category: Education
Language: EN, FR, DE, ES & NL

The Principal as Leader of Challenging Conversations Book Excerpt:

Steer high-stakes conversations with staff and students toward win-win outcomes with this handy pocket guide to effective communication. Includes scripts, case studies, and checklists.

Tough Conversations with the Heart of Jesus

Tough Conversations with the Heart of Jesus
Author: Richard Tiller
Publsiher: WestBow Press
Total Pages: 135
Release: 2014-05-12
ISBN: 1490834494
Category: Religion
Language: EN, FR, DE, ES & NL

Tough Conversations with the Heart of Jesus Book Excerpt:

If you will ever have to face another tough conversation, this book was written for you. Tough Conversations with the Heart of Jesus offers a Biblical perspective on how to anticipate and engage in these encounters in a way that will achieve the best results for everyone involved. The key to success in tough conversations lies in the heart. Skills are important, too, but if you have the right heart for tough conversations, the skills come more easily. Jesus shows the right heart for tough conversations. The biggest obstacle to success in tough conversations is fear. Eliminating fear changes everything. Jesus shows how to replace fear with courage, anxiety with calm, weakness with strength, insecurity with confidence, and pessimism with optimism. Tough conversations have been some of the most difficult challenges that human civilization has faced throughout history. Yet, they also provide unique opportunities for resolution and transformation that cannot be achieved any other way. Tough Conversations with the Heart of Jesus shows how to apply His strong, fearless, and loving heart to these challenges. Learn how to embrace the opportunities of tough conversations from a position of strength with the heart of Jesus, and see how the right heart for these encounters will help you in other areas of your life as well.

Harvard Business Review 20 Minute Manager Ultimate Boxed Set 16 Books

Harvard Business Review 20 Minute Manager Ultimate Boxed Set  16 Books
Author: Harvard Business Review
Publsiher: Harvard Business Press
Total Pages: 2088
Release: 2019-02-19
ISBN: 1633697797
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Harvard Business Review 20 Minute Manager Ultimate Boxed Set 16 Books Book Excerpt:

The perfect gift for aspiring leaders: 16 volumes of HBR 20-Minute Manager. This 16-volume, specially priced boxed set makes a perfect gift for aspiring leaders who are short on time but need advice fast, on topics from creating business plans and giving feedback to managing time and presentations. The set includes Creating Business Plans, Delegating Work, Difficult Conversations, Finance Basics, Getting Work Done, Giving Effective Feedback, Innovative Teams, Leading Virtual Teams, Managing Projects, Managing Time, Managing Up, Performance Reviews, Presentations, Running Meetings, Running Virtual Meetings, and Virtual Collaboration. Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Performance Coaching Skills for Social Work

Performance Coaching Skills for Social Work
Author: Jane Holroyd,Richard Field
Publsiher: Learning Matters
Total Pages: 160
Release: 2012-03-22
ISBN: 0857259938
Category: Social Science
Language: EN, FR, DE, ES & NL

Performance Coaching Skills for Social Work Book Excerpt:

Within health and social care settings, high levels of sustained performance from individuals, teams, organisations and multi-agency collaborations are required. In order to achieve this, both management and leadership have to take a clear and defined role. This book looks at the 'how to' of performance coaching - from establishing objectives, determining frameworks, processes and systems, to monitoring and taking corrective action as necessary. Coaching in its various forms offers a means by which those involved in public service can be supported and challenged to perform.