Discovering the Soul of Service

Discovering the Soul of Service
Author: Leonard L. Berry
Publsiher: Simon and Schuster
Total Pages: 288
Release: 1999-07-13
ISBN: 0684830868
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Discovering the Soul of Service Book Excerpt:

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.

The 100 Best Business Books of All Time

The 100 Best Business Books of All Time
Author: Jack Covert,Todd Sattersten,Sally Haldorson
Publsiher: Penguin
Total Pages: 368
Release: 2016-08-02
ISBN: 1101992387
Category: Business & Economics
Language: EN, FR, DE, ES & NL

The 100 Best Business Books of All Time Book Excerpt:

Thousands of business books are published every year— Here are the best of the best After years of reading, evaluating, and selling business books, Jack Covert and Todd Sattersten are among the most respected experts on the category. Now they have chosen and reviewed the one hundred best business titles of all time—the ones that deliver the biggest payoff for today’s busy readers. The 100 Best Business Books of All Time puts each book in context so that readers can quickly find solutions to the problems they face, such as how best to spend The First 90 Days in a new job or how to take their company from Good to Great. Many of the choices are surprising—you’ll find reviews of Moneyball and Orbiting the Giant Hairball, but not Jack Welch’s memoir. At the end of each review, Jack and Todd direct readers to other books both inside and outside The 100 Best. And sprinkled throughout are sidebars taking the reader beyond business books, suggesting movies, novels, and even children’s books that offer equally relevant insights. This guide will appeal to anyone, from entry-level to CEO, who wants to cut through the clutter and discover the brilliant books that are truly worth their investment of time and money.

Services Marketing Self Portraits Introspections Reflections and Glimpses from the Experts

Services Marketing Self Portraits  Introspections  Reflections  and Glimpses from the Experts
Author: Raymond P. Fisk,Stephen J. Grove,Joby John
Publsiher: Marketing Classics Press
Total Pages: 135
Release: 2012-03-15
ISBN: 161311317X
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Services Marketing Self Portraits Introspections Reflections and Glimpses from the Experts Book Excerpt:

The Palgrave Handbook of Service Management

The Palgrave Handbook of Service Management
Author: Bo Edvardsson,Bård Tronvoll
Publsiher: Springer Nature
Total Pages: 1012
Release: 2022-05-24
ISBN: 3030918289
Category: Business & Economics
Language: EN, FR, DE, ES & NL

The Palgrave Handbook of Service Management Book Excerpt:

This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

Competitive Strategy and Leadership

Competitive Strategy and Leadership
Author: William G. Forgang
Publsiher: Rowman & Littlefield
Total Pages: 143
Release: 2001
ISBN: 9780742512801
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Competitive Strategy and Leadership Book Excerpt:

The Comeptitive Strategy of a firm is the base of all decisions. It serves as a leadership guide for those who will govern their firm to greater prosperity. In this book, the inner workings of competitive strategy are explored. Using the Cycle of Success, a firm can develop management according to strategy. The convergence of competitive strategy, the expectations of targeted buyers, and the implementation of strategy allows for superior performance to become easily attainable.

EBOOK Services Marketing Integrating Customer Focus Across the Firm

EBOOK  Services Marketing  Integrating Customer Focus Across the Firm
Author: Alan Wilson,Valarie Zeithaml,Mary Jo Bitner,Dwayne Gremler
Publsiher: McGraw Hill
Total Pages: 587
Release: 2012-06-16
ISBN: 007714659X
Category: Business & Economics
Language: EN, FR, DE, ES & NL

EBOOK Services Marketing Integrating Customer Focus Across the Firm Book Excerpt:

The Second European Edition of Services Marketing: Integrating Customer Focus Across the Firm by Wilson, Zeithaml, Bitner and Gremler uniquely focuses on the development of customer relationships through quality service. Reflecting the increasing importance of the service economy, Services Marketing is the only text that put the customer's experience of services at the centre of its approach. The core theories, concepts and frameworks are retained, and specifically the gaps model, a popular feature of the book. The text moves from the foundations of services marketing before introducing the gaps model and demonstrating its application to services marketing. In the second edition, the book takes on more European and International contexts to reflect the needs of courses, lecturers and students. The second edition builds on the wealth of European and International examples, cases, and research in the first edition, offering more integration of European content. It has also be fully updated with the latest research to ensure that it continues to be seen as the text covering the very latest services marketing thinking. In addition, the cases section has been thoroughly examined and revised to offer a range of new case studies with a European and global focus. The online resources have also been fully revised and updated providing an excellent package of support for lecturers and students.

Discovering Your Soul s Purpose

Discovering Your Soul s Purpose
Author: Mark Thurston, PhD
Publsiher: Penguin
Total Pages: 304
Release: 2017-06-20
ISBN: 1524704660
Category: Body, Mind & Spirit
Language: EN, FR, DE, ES & NL

Discovering Your Soul s Purpose Book Excerpt:

A new edition of the classic guide to using the spiritual and psychological insights of renowned mystic and psychic Edgar Cayce to find your authentic mission in life. The medical clairvoyant Edgar Cayce (1877-1945) left the world a wealth of intuiitive readings on everything from health and spirituality to psychology and past lives. Now the most significant teacher of Cayce's teachings, Mark Thurston, updates and revises his classic book, Discovering Your Soul's Purpose, to help you use the Cayce teachings in the twenty-first century to find greater purpose in your relationships, career, and overall mission in life.

Firms of Endearment

Firms of Endearment
Author: Rajendra Sisodia,David Wolfe,Jagdish N. Sheth
Publsiher: Pearson Prentice Hall
Total Pages: 464
Release: 2003-01-30
ISBN: 9780132716178
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Firms of Endearment Book Excerpt:

Today’s best companies get it. From Costco® to Commerce Bank, Wegmans to Whole Foods®: they’re becoming the ultimate value creators. They’re generating every form of value that matters: emotional, experiential, social, and financial. And they’re doing it for all their stakeholders. Not because it’s “politically correct”: because it’s the only path to long-term competitive advantage. These are the Firms of Endearment. Companies people love doing business with. Love partnering with. Love working for. Love investing in. Companies for whom “loyalty” isn’t just real: it’s palpable, and driving unbeatable advantages in everything from marketing to recruitment. You need to become one of those companies. This book will show you how. You’ll find specific, practical guidance on transforming every relationship you have: with customers, associates, partners, investors, and society. If you want to be great—truly great—this is your blueprint. We’re entering an Age of Transcendence, as people increasingly search for higher meaning in their lives, not just more possessions. This is transforming the marketplace, the workplace, the very soul of capitalism. Increasingly, today’s most successful companies are bringing love, joy, authenticity, empathy, and soulfulness into their businesses: they are delivering emotional, experiential, and social value–not just profits. Firms of Endearment illuminates this, the most fundamental transformation in capitalism since Adam Smith. It’s not about “corporate social responsibility”: it’s about building companies that can sustain success in a radically new era. It’s about great companies like IDEO and IKEA®, Commerce Bank and Costco®, Wegmans and Whole Foods®: how they earn the powerful loyalty and affection that enables truly breathtaking performance. This book is about gaining “share of heart,” not just share of wallet. It’s about aligning stakeholders’ interests, not just juggling them. It’s about building companies that leave the world a better place. Most of all, it’s about why you must do all this, or risk being left in the dust... and how to get there from wherever you are now.

Give Your Business a Heart Collection

Give Your Business a Heart  Collection
Author: Dev Patnaik,Jagdish N. Sheth,Rajendra Sisodia,David Wolfe
Publsiher: FT Press
Total Pages: 593
Release: 2014-02-28
ISBN: 0133742598
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Give Your Business a Heart Collection Book Excerpt:

Wired to Care: How Companies Prosper When They Create Widespread Empathy , first edition, explains how companies can challenge themselves to meet their customers more than halfway. The author's original approach walks helps readers shift their thinking and their companies' thinking beyond the borders of the organization. The author begins by having the reader explore their own mental models and maps; explores how size and distance have disconnected companies from their true customers; shows how we are wired to care in our brains; and provides a way for companies to drive growth by understanding this truth about their customers: We are them, and they are us. Today’s best companies get it. From retail to finance and industries in between, the organizations who recognize that doing good is good business are becoming the ultimate value creators. They’re changing their culture and generating every form of value that matters: emotional, experiential, social, and financial. And they’re doing it for all their stakeholders. Not because it’s simply politically correct, because it’s the only path to long-term competitive advantage. These are the Firms of Endearment . Companies people love doing business with, working for and collaborating with as partners. Since the publication of the First Edition, the concept of corporate social responsibility has become embraced as a valid, important, and profitable business model. It is a trend that has transformed the workplace and corporate world. This Second Edition updates the examples, cases, and applications from the original edition, giving readers insight into how this hallmark of the modern organization is practiced today.

EBK Services Marketing Integrating Customer Service Across the Firm 4e

EBK  Services Marketing  Integrating Customer Service Across the Firm 4e
Author: Alan Wilson,Valarie Zeithaml,Mary Jo Bitner,Dwayne Gremler
Publsiher: McGraw Hill
Total Pages: 822
Release: 2020-10-07
ISBN: 1526847817
Category: Business & Economics
Language: EN, FR, DE, ES & NL

EBK Services Marketing Integrating Customer Service Across the Firm 4e Book Excerpt:

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-todate and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today. New and updated material in this new edition includes: • New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services. • New coverage on listening to customers through research, big data, netnography and monitoring user-generated content. • Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things. • Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds. Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive reading experience as well as resources to help faculty and institutions improve student outcomes and course delivery efficiency.

Customer Service Training

Customer Service Training
Author: Maxine Kamin
Publsiher: Routledge
Total Pages: 224
Release: 2006
ISBN: 0750663634
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Customer Service Training Book Excerpt:

The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPointTM presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: • create fantastic customer service to meet your specific needs • raise the bar for service excellence • become a more effective and efficient facilitator • ensure training is on target and gets results “This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.” Fred S. Anton, Chief Executive Officer, Warner Bros. Publications Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.

Services Marketing

Services Marketing
Author: Jochen Wirtz,Christopher Lovelock
Publsiher: World Scientific Publishing Company
Total Pages: 800
Release: 2016-03-29
ISBN: 194465903X
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Services Marketing Book Excerpt:

Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples. This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.

Raising Children Soul to Soul Discovering Our Lost Childhood

Raising Children Soul to Soul  Discovering Our Lost Childhood
Author: Kristy Kaye
Publsiher: Lulu Press, Inc
Total Pages: 135
Release: 2019-04-01
ISBN: 1483486052
Category: Family & Relationships
Language: EN, FR, DE, ES & NL

Raising Children Soul to Soul Discovering Our Lost Childhood Book Excerpt:

Children raised with awareness and energy enlightenment are amazing individuals. They have a superior comprehension of life, business, and energy even at a young age, and they quickly learn how to create innovative, successful outcomes. They mature early, and their grasp of life and what it offers them is breathtaking. The key to opening the door to illumination in childrearing is to understand your own childhood. This book offers an open-ended invitation to rediscover childhood memories and explore its wisdom. It interprets your first seven years as a vital chapter in this your lifetime. It also explains the spiritual context of how your first cycle from birth to seven years forms the basis for all future programming, including parenting. Presenting an innovative concept with a practical approach to parenting, Raising Children Soul to Soul presents an alternative method with more spiritual connotations. It gives parents the opportunity to shortcut their children’s journey to spiritual maturity.

Harvard Business Review

Harvard Business Review
Author: Anonim
Publsiher: Unknown
Total Pages: 658
Release: 1999
ISBN: 1928374650XXX
Category: Business
Language: EN, FR, DE, ES & NL

Harvard Business Review Book Excerpt:

Discovering Soul Care

Discovering Soul Care
Author: Mindy Caliguire
Publsiher: InterVarsity Press
Total Pages: 95
Release: 2010-04-29
ISBN: 0830867325
Category: Religion
Language: EN, FR, DE, ES & NL

Discovering Soul Care Book Excerpt:

Mindy Caliguire introduces us to the concept of soul care (the spiritual discipline). Soul Care Resources are designed to be simple, but not simplistic, guides to maintaining or recovering the life and health of your soul, that essential personhood created by God as you.

Bhakti A journey of Soul discovery

Bhakti  A journey of Soul discovery
Author: Jennifer Duke
Publsiher: Anubhava Publishing
Total Pages: 252
Release: 2021-05-16
ISBN: 0578863197
Category: Religion
Language: EN, FR, DE, ES & NL

Bhakti A journey of Soul discovery Book Excerpt:

"Sometimes God comes like a thief in the night; sometimes He breaks down the front door when you didn’t even know He was coming! The author’s Unexpected Visitor made mincemeat of her well-ordered atheist life, taking her into vast, uncharted regions of her own heart. Traveling from Peru to India, she eventually found her spiritual home as a Kriyaban-yogi, a disciple of a great Indian Master, Paramhansa Yogananda. A fascinating, almost daily account of this sudden, total transformation."-Asha Nayaswami, Founding Member, Ananda Worldwide, Author Winner of the 2021 Best Independent Author Book Award. Raised by atheists, Jennifer Duke rejected any possibility of an omniscient creator. At age fifty, she could not have foreseen the cataclysmic shift that was about to occur in her life – and the profound inner experiences that would challenge her entire view of reality. What changed? What took her to Peru and India in search of answers? This book is not about organized religion. As Jennifer would discover, we do not need priests, dogmas, institutions, or intermediaries to experience our own direct, inner connection with Spirit. No one and no external entity can limit our access to the Divine Light. Through her direct experiences of union with Spirit, she was able, in time, to navigate the revolutionary shift in her understanding of Truth. In Jennifer’s clear, sincere narrative we feel the authenticity of her journey, as she discovers her Soul nature, the truths of the universe, and the path of Self-realization. This is a profound and earnest account of a life unfolding, expanding into the divine and eternal Truth that awaits us all.

Journal of Marketing

Journal of Marketing
Author: Anonim
Publsiher: Unknown
Total Pages: 135
Release: 1999
ISBN: 1928374650XXX
Category: Electronic journals
Language: EN, FR, DE, ES & NL

Journal of Marketing Book Excerpt:

Apr. issues for 1940-42 include Papers and proceedings of the semi-annual [Dec.] meeting of the American Marketing Association, 1939-41.

40 Days to Discovering the Real You

40 Days to Discovering the Real You
Author: Cindy Trimm
Publsiher: Destiny Image Publishers
Total Pages: 121
Release: 2011-10-20
ISBN: 0768488486
Category: Christian life
Language: EN, FR, DE, ES & NL

40 Days to Discovering the Real You Book Excerpt:

Get ready to experience the best 40 days of your life! 40 Days to Discovering the Real You: Learning to Live Authentically is an eight-week study of the life of the soul, the practice of fasting, and the process of living more authentically. It is a transformational expedition that will lead you on an inward journey to greater health, happiness, and success as you learn to live from the inside out—as we are told by Jesus in the book of Matthew: “Ignite the kingdom life within you, a fire within you . . . changing you from the inside out . . . make a clean sweep of your lives” (Matthew 3:11). When all is well with the souls of humanity, all will be well in the world. When you have peace in your soul, you will bring that peace to bear on the world around you—you will become the change you are hoping to see. Churches, organizations, small groups, and families are encouraged to travel together on this 40-day journey to greater mental, emotional, and spiritual health. If everyone who picks up this book takes it upon him or herself to encourage others to participate, we would create an unstoppable movement! You may think that one healed soul cannot heal the world, but it can.Join the Soul Fast Movement by going to www.soulfast.com. There you will find soul-empowering resources and tools to not only transform your life, but the world! 40 Days to Discovering the Real You promises to bring the best out of you so that you can impact your world for good. Have the courage to follow your heart! Step out and engage with your authentic self—it will be the best 40 days of your life!

Discovering Romans

Discovering Romans
Author: S. Lewis Johnson
Publsiher: Zondervan Academic
Total Pages: 272
Release: 2014-11-25
ISBN: 0310515432
Category: Religion
Language: EN, FR, DE, ES & NL

Discovering Romans Book Excerpt:

Discovering Romans: Spiritual Revival for the Soul is a popular level guide by outstanding Bible teacher S. Lewis Johnson that opens up the motivating truths found in the apostle Paul’s powerful letter to the Romans. Anyone hungry to grow in practical understanding of Scripture will profit from Johnson’s rich teaching that stimulates both mind and emotions. This beloved pastor and professor works through the text engagingly, providing both clarifying insights and life applications along the way. Each chapter ends with reflection questions, making this volume useful not only for individual reading (or preparation for teaching) but also in small group Bible studies. John MacArthur once said, “Through the years I have listened to the preaching of S. Lewis Johnson far more than any other preacher.” Reading through this volume will be a soul-reviving experience.

Independent Banker

Independent Banker
Author: Anonim
Publsiher: Unknown
Total Pages: 135
Release: 2006
ISBN: 1928374650XXX
Category: Banks and banking
Language: EN, FR, DE, ES & NL

Independent Banker Book Excerpt: