Flex The New Playbook For Managing Across Differen

Renowned executive coaches and global leadership strategists Jane Hyun and Audrey S. Lee offer lessons on the vital skill of “Flexing”—the art of switching leadership styles to more effectively lead people who are different from you, allowing managers to successfully manage the multicultural workers of today and tomorrow. Flex offers a proactive strategy for managers to navigate and leverage diversity effectively in this new global economy, showing managers how to: understand the power gap, the social distance between you and those in the workplace of different cultures, ages, and gender; flex your management style, by stretching how you work and communicate with others, and bridging the gap with more effective communication, feedback tools and building healthy teams; and multiply the effect, by teaching these skills to others and closing the power gap with clients, customers, and partners to create innovative solutions. Creating flex in a company’s management style will impact all aspects of developing the talent you have, attracting future talent and building relationships with customers in this competitive marketplace. Now, Flex: The New Playbook for Managing Across Differences shows you how.

Diverse, inclusive organizations have a distinct business advantage over other organizations. They innovate faster, outperform other companies, and even produce higher financial returns. Workforce diversity, as a business strategy, drives success and can transform a company. But inclusive diversity is difficult to attain, and honestly, about more than just economic benefit. People are looking for guidance on how to do this vital work. Companies that want greater diversity inevitably find that they come up against culture and obstacles they are ill-equipped to handle. When the way we’ve done business no longer represents the kinds of organizations we want to be, how do we step out of our old models and mindsets? This book is for anyone who wants change in the workplace and knows their companies could do more and be more. It’s for business leaders, hiring managers, human resources, all those within an organization who believe things can be done differently. ​In this book, Dr. Adams lays out clear, actionable steps readers can take to develop sustainably diverse and inclusive workplaces. As an organizational psychologist who’s been helping companies create measurable change for over 20 years, she offers tangible solutions to complex issues that will enable companies to walk a new path of diversity and inclusion, heightening their performance and success.

The second edition of Pitch, Tweet, or Engage on the Street offers a modern guide for how to adapt public relations strategies, messages, and tactics for countries and cultures around the globe. Drawing on interviews with public relations professionals in over 30 countries as well as the author’s own experience, the book explains how to build and manage a global public relations team, how to handle global crisis communication, and how to practice global public relations on behalf of corporations, non-profit organizations, and governments. It takes readers on a tour of the world, explaining how to adapt their campaigns for Asia-Pacific, Europe, the Middle East, the Americas, and Sub-Saharan Africa. Along the way, readers are introduced to practitioners around the globe and case studies of particularly successful campaigns. This new edition includes updates to country profiles to reflect changes in each local context, as well as expanded coverage of social media and the role of influencer engagement, and a brand-new chapter on global crisis communication. The book is ideal for graduate and upper-level undergraduate public relations students, as well as practitioners in intercultural markets.

COACH ME! YOUR PERSONAL BOARD OF DIRECTORS An indispensable wellspring of advice from the world’s foremost leadership experts In Coach Me! Your Personal Board of Directors: Leadership Advice from the World’s Greatest Coaches, a team of world-renowned executive coaches and leadership experts delivers a revolutionary collection of contributions from 52 of the globe’s leading management thinkers. Each curated piece explores a critical issue in leadership, covering topics like self-awareness, communication, interpersonal relationships, emotional intelligence, delegation, coaching, change management, transition management, execution, and career development. Among the 50 stories included within, readers will find inspirational and practical advice based on real-world leaders who were forced to transform their company’s business model, their organization, or themselves to achieve success. Each concise, actionable chapter lets you be a fly on the wall of a successful leader demonstrating a solution to a commonly encountered leadership problem. Coach Me! Your Personal Board of Directors also provides: Thorough introductions to self-examination and self-awareness, including maximizing the impact of feedback and proven techniques to ensure your leadership measures up Comprehensive explorations of communication and interpersonal relationship skills, including treatments of authenticity and cultural fluency Practical discussions of emotional intelligence, including the management of out-of-control feelings and conflict management In-depth examinations of change and transition management, including explorations of the first 100 days as a new leader and how to lead teams through crises Perfect for managers, executives, and business leaders of all kinds, Coach Me! Your Personal Board of Directors: Leadership Advice from the World’s Greatest Coaches will also earn a place in the libraries of the coaches, consultants, and other professionals who work with leaders in government, business, and the nonprofit sectors.

Recent discussions and dissemination of information regarding the rapid growth of Asian Americans and Pacific Islanders (AAPI) across our nation are creating some awareness among administrators and educators in higher education institutions regarding the extensive diversity of AAPIs, the struggles of some AAPI populations in pursuing and succeeding in higher education, and the lack of support for their educational success. National discourse on AAPIs among educators, policymakers and AAPI communities underscores the need for more research—including more relevant research—that can inform policy and practice that will enhance educational opportunities for AAPIs who are underserved in higher education. The book focuses on diverse topics, many of which do not appear in the current literature. The chapters are authored by an array of distinguished and emerging scholars and professionals at various universities and colleges across the nation. The authors, whose insights are invaluable in understanding the diverse issues and characteristics that affect the educational success of underserved AAPI students, and they represent the ethnicities and cultures of Cambodian, Chinese, Guamanian/Chamorro, Filipino, Hispanic, Hmong, Japanese, Korean, Laotian, Native Hawaiian, Okinawan, Samoan, Vietnamese, and multiracial Americans. The authors not only integrate theoretical concepts, statistical analyses, and historical events, but they also merge theory and practice to advocate for social justice for AAPIs and other underrepresented and underserved ethnic minority groups in higher education.

Beyond the Schoolhouse introduces eight paradigm shifts that are urgently needed to challenge inequities in education and improve the conditions for historically marginalized school children. The book provides educators and scholars with actionable strategies to shift the paradigm from schools alone to engaged partnerships with families and communities. Too many educators enter the profession with an incompatible paradigm, one that asks educators to resolve the problems facing school children from behind the closed doors of the school. The book offers a new paradigm, one that opens the power of partnerships to improve the conditions for school children from within and beyond the walls of the schoolhouse. Drawing thoughtfully on leadership theory, current research, and evidence-based practice, the author engages practitioners and scholars in a spirited and candid conversation about why partnerships with families and communities are needed in this era of rapid cultural change and soaring inequalities. The book features scenarios from the field along with lessons learned on the pitfalls and possibilities embedded in the paradigm shifts. The scenarios reveal how the partners leveraged their power to disrupt historical patterns of racism, classism, and nativism. The book offers a compelling analysis of the power of school, family, and community partners to embrace dramatically different paradigms for schooling. With anecdotes and illustrations, the author invites readers to consider their role in engaging in meaningful partnerships that reflect the community’s best hopes for the education of their children. Her narratives offer a deeply rooted understanding of the possibilities and pitfalls of school, family, and community partnerships in a diversity of settings, including urban, rural, and tribal schools and systems in the U.S. and abroad. The chapters build hope and a realistic optimism that engaged partners can leverage their talents and resources and work together to bring best practices to scale for the benefit of children of diverse identities, cultures, and ethnicities. Chapters contain strategies and tools to tackle the growing inequalities which keep far too many children on the margins of schooling and furthest from justice and equity. Strategies include equity-focused protocols, structured questions for dialogue in virtual and face-to-face settings, and resources for extended reflection. The book may be useful for scholars in academic circles, principal and teacher preparation providers, novice and experienced educators and administrators, and the allies, school board members, and elected officials who are invested in enriching the education and well-being of school children and the families and communities they serve.

This book examines the experiences of the first graduates from The Doctor of Social Sciences (DSocSci) program at Royal Roads University, Canada’s first applied research doctorate designed exclusively for working professionals. The program was developed in response to a growing demand nationally and internationally for scholar-practitioners who are leaders in their professional fields and who want to incorporate dedicated research and writing into their professional lives. Contributors describe their unique experiences in framing and conducting research that was outside the boundaries of discipline-based research and that was driven by issues on the ground.

Latinos are on the way to being one-third of the U.S. population by 2050. They're changing the country's talent, marketplace, and political landscapes in unprecedented ways. So why is it that there are so few Latino executives and senior leaders? It's what the authors call the "4% Shame"-the low percentage of Latino corporate executives today. Autentico: The Definitive Guide to Latino Career Success digs deep to understand the external forces of conscious and unconscious biases, and the internal forces that create tensions for many Latinos about whether to assimilate, opt out, or double down on their cultural identities in their quest to get ahead. Insights have been gleaned from in-depth interviews with twenty highly successful Latino and Latina Boomer executives, as well as from focus groups with dozens of GenX and Millennial Latinx leaders. They're synthesized and interpreted through the lenses of the authors' two very different personal experiences as Latino leaders in corporate America.

“One Hundred Questions and Answers About East Asian Cultures” is part of the Michigan State University School of Journalism series in cultural competence. This guide has sections on East Asian cultures, languages, religions, social norms, politics, history, politics, families and food. The guide is intended for people in business, schools, places of worship, government, medicine, law enforcement, human resources and journalism—anywhere it is important to know more about communities. We intended this guide for individuals and for groups. Questions include: What are major differences between East and Southeast Asia? Is it OK to ask Asians “where are you from?” What is the difference between South Korea and North Korea? What type of governments do East Asian countries have? What is the difference between China and Taiwan? Is Hong Kong different from China? Does one culture dominate East Asia? Do Asians value group success more than individual success? Is collective orientation related to “family honor” in Asian culture? What does it mean to “save face” or “lose face?” Why do some East Asians apologize so often? What is the humility or modesty value? What are Asian customs for bowing? What are gift-giving traditions in East Asia? Are East Asians generally more reserved than Americans? Why do some Asians take “American” names? Why is everyone named Lee or Kim? What is feng shui? Why do Chinese wear white or black at funerals but red at weddings? There's Japanese kendo and judo, Korean taekwondo, and Chinese kung fu and tai chi. Does Asian culture encourage fighting? What are major holidays for East Asians? How do Asians celebrate the Lunar New Year? What is the meaning of different animal years and the Chinese Zodiac? Are there beliefs about certain numbers in East Asia? What are manga and anime? What is Hello Kitty and what is “kawaii?” What is “hallyu,” or the Korean wave? Did karaoke begin in Asia? What is behind the emphasis on respect for elders? Do Asian parents try to control their children's lives? What is China’s “one-child policy?” Why do some East Asians value males more than females? Do East Asians get divorced and, if so, is it looked down upon? Is intermarriage discouraged? Does knowing one East Asian language make it easier to learn another? What are the major languages in China? Is it difficult for East Asians to learn English? Some East Asians seem to speak loudly and some seem quiet. Why? Why are Asians often quiet in meetings or social settings? What gives East Asian eyes their distinctive shape? Do all Asians have black hair and black pupils? Why is plastic surgery so popular in Korea? Can East Asians tell each other’s nationality on sight? Are Asians genetically smaller than Americans? Why do Asians come to America for college? Do Asians have to be rich to afford college in the United States? Are math and science emphasized in Chinese schools? Are Asians obsessed with grades? How do East Asian students in the United States afford expensive cars? Do Asians studying in the United States focus on medicine, engineering and business? What is the “model minority myth?” Do people from East Asia work long hours? Why do so many Asians in the United States work at nail salons? Do a lot of Asians run their own businesses in the United States? Does Asia have religious freedom? What religions are practiced in China? How is religion practiced in Japan? Are South and North Korea religiously similar? What is traditional Chinese medicine and does it work? What is the life expectancy in Asia? Is Asian food spicy? Is Chinese food in the United States like Chinese food in China? Do Chinese eat General Tso chicken in China? Do Japanese eat sushi every day? Why do some Asians eat food like chicken feet? Why do Asians eat so much rice? Why do some Asians decline dairy products? Are chopsticks used throughout Asia? Do some Asians still eat dog meat? Do some East Asians drink a lot of alcohol? This guide is published with John Hile of David Crumm Media, which publishes the Read the Spirit website.

The go-to reference for academic leaders seeking practicalanswers to everyday challenges The Essential Academic Dean or Provost explains the "how"of academic leadership, providing a practical, comprehensive,reality-based reference for almost any problem, challenge, oropportunity. This updated second edition includes new chapters onthe difference between leadership and management in highereducation, leadership in politically charged environments,effective strategies for making decisions, and working withassociate deans or provosts, plus new case studies, new research,and ten additional chapters available on the companion website.Each topic deals concisely with the most important informationdeans and provosts need when faced with a particular situation,providing both a comprehensive guide to academic leadership as wellas a ready reference to be consulted as needed. The role of a dean or provost at a modern university isextremely complex, involving budgeting, community relations,personnel decisions, management of a large enterprise, fundraising,and guiding a school, college, or entire institution toward acompelling vision of the future. The details academic leaders haveto deal with are numerous and critical, and every little thingmatters. This invaluable guide provides the answers you need whenyou need them, and gives you framework for successfully navigatingyour job's many competing demands. Build support for a shared vision of the future Interact effectively with different internal and externalconstituencies Learn decision-making techniques specific to the academicenvironment Set, supervise, and implement a budget that allows yourprograms to flourish Academic leaders need a handy, focused reference that providesauthoritative answers to the many issues and questions that ariseevery day. With proven solutions to a multitude of challenges,The Essential Academic Dean or Provost shows academicleaders what they need to know in order to successfully guide theirinstitutions into the future.

Much of the learning, skills and perspective people of all ages need to succeed long-term in their careers is not found in data on the Internet, but rather in conversations and personal relationships with the people they work with. Tech tools have trained us to search the Internet for answers to everything, but we can’t find most of the non-technical or non-data-based answers we seek there. Learning about perspectives, relationships and experiences comes best from conversations. In most organizations there are three, four, or even five generations working together with differing expectations about how things are done and by whom. People of different generations are increasingly isolated physically, functionally, or emotionally from each other both by communication styles and media and lack of the perspective that would help them understand why people think and act as they do. You Can’t Google It! facilitates action to promote and foster cross-generational conversation in organizations on both the parts of management and the multi-generational teams that are increasingly the key to productivity, profitability and sustainability. You Can’t Google It! is a tool to help organizations and individuals remove the stress, frustration, and negative energy that often arises from working with people of different generations so they understand and are able to accomplish their common goals—faster and profitably. It is about the implications of different generations, and how to move towards closing that gap.

The clash of cultures, coupled with rapid technological advances, seems to be pushing us in paradoxical directions. On the one hand, the world seems to be falling apart; while on the other, the world seems to be converging. Do we have thoughtful leaders to guide us through these uncertain times? As globalization breaks down barriers, global leaders are becoming more visible players on the world stage. From executives of multinational corporations (e.g., high-tech entrepreneurs in Silicon Valley) to social activists (e.g., Malala Yousafzai), individuals from many different cultural backgrounds and ages are reshaping the way we see global leadership. These global leaders have to contend with a variety of transnational contexts that call for different leadership styles. This book assesses four of these styles – transactional, participatory, transformational, and directive – with representative case studies for each. It provides practical skills that global leaders must master in order to be more effective at the transnational level – cultivating a global mindset; developing intercultural communication; leveraging diversity and inclusion; and managing intercultural conflict. Global Leadership is valuable reading for educators in undergraduate and graduate leadership programs; practitioners involved in global for-profit and nonprofit organizations; and leadership educators interested in exploring the impact of technology on global leadership. It provides an excellent balance between the study and practice of global leadership.

A practical guide to implementing Value Stream Management to guide your strategic investments in DevOps capabilities and deliver customer-centric value quickly and economically Key FeaturesAddress DevOps implementation issues, including culture, toolchain costs, improving work and information flows, and product team alignmentImplement proven VSM methodology to improve IT value stream flowsLeverage VSM platforms to view, analyze, and improve end-to-end value deliveryBook Description Value Stream Management (VSM) opens the door to maximizing your DevOps pipeline investments by improving flows and eliminating waste. VSM and DevOps together deliver value stream improvements across enterprises for a competitive advantage in the digital world. Driving DevOps with Value Stream Management provides a comprehensive review and analysis of industry-proven VSM methods and tools to integrate, streamline, and orchestrate activities within a DevOps-oriented value stream. You'll start with an introduction to the concepts of delivering value and understand how VSM methods and tools support improved value delivery from a Lean production perspective. The book covers the complexities of implementing modern CI/CD and DevOps pipelines and then guides you through an eight-step VSM methodology with the help of a use case showing an Agile team's efforts to install a CI/CD pipeline. Free from marketing hype or vendor bias, this book presents the current VSM tool vendors and customer use cases that showcase their products' strengths. As you advance through the book, you'll learn four approaches to implementing a DevOps pipeline and get guidance on choosing the best fit. By the end of this VSM book, you'll be ready to develop and execute a plan to streamline your software delivery pipelines and improve your organization's value stream delivery. What you will learnIntegrate Agile, systems thinking, and lean development to deliver customer-centric valueFind out how to choose the most appropriate value stream for your initial and follow-on VSM projectsEstablish better flows with integrated, automated, and orchestrated DevOps and CI/CD pipelinesApply a proven eight-step VSM methodology to drive lean IT value stream improvementsDiscover the key strengths of modern VSM tools and their customer use case scenariosUnderstand how VSM drives DevOps pipeline improvements and value delivery transformations across enterprisesWho this book is for This book will help corporate executives, managers, IT team members, and other stakeholders involved in digital business transformations to improve the flow of customer value through their IT-based value streams. It will provide you with the practical guidance you need while adopting Lean-Agile, Value Stream Management, and DevOps capabilities on an enterprise scale to enable business agility. A basic understanding of how CI/CD and DevOps pipelines improve software delivery capabilities via integrated and automated toolchains will help you to make the most of the book.

Stories of government management failures often make the headlines, but quietly much gets done as well. What makes the difference? Ira Goldstein offers wisdom about how to lead and succeed in the federal realm, even during periods when the political climate is intensely negative, based on his decades of experience as a senior executive at two major government consulting firms and as a member of the US federal government's Senior Executive Service. The Federal Management Playbook coaches the importance of always keeping four key concepts in mind when planning for success: goals, stakeholders, resources, and time frames. Its chapters address how to effectively motivate government employees, pick the right technologies, communicate and negotiate with powerful stakeholders, manage risks, get value from contractors, foster innovation, and more. Goldstein makes lessons easy to apply by breaking each chapter's plans into three strategic phases: create an offensive strategy, execute your plan effectively, and play a smart defense. Additional tips describe how career civil servants and political appointees can get the most from one another, advise consultants on providing value to government, and help everyone better manage ever-present oversight. The Federal Management Playbook is a must-read for anyone working in the government realm and for students who aspire to public service.

NEW YORK TIMES EDITORS’ CHOICE • Big Tobacco meets Silicon Valley in this “deeply reported and illuminating” (The New York Times Book Review) corporate exposé of what happened when two of the most notorious industries collided—and the vaping epidemic was born. “The best business book I’ve read since Bad Blood.”—Jonathan Eig, New York Times bestselling author of Ali: A Life Howard Willard lusted after Juul. As the CEO of tobacco giant Philip Morris’s parent company and a veteran of the industry’s long fight to avoid being regulated out of existence, he grew obsessed with a prize he believed could save his company—the e-cigarette, a product with all the addictive upside of the original without the same apparent health risks and bad press. Meanwhile, in Silicon Valley, Adam Bowen and James Monsees began working on a device that was meant to save lives and destroy Big Tobacco, but they ended up baking the industry’s DNA into their invention’s science and marketing. Ultimately, Juul’s e-cigarette was so effective and so market-dominating that it put the company on a collision course with Philip Morris and sparked one of the most explosive public health crises in recent memory. In a deeply reported account, award-winning journalist Lauren Etter tells a riveting story of greed and deception in one of the biggest botched deals in business history. Etter shows how Philip Morris’s struggle to innovate left Willard desperate to acquire Juul, even as his own team sounded alarms about the startup’s reliance on underage customers. And she shows how Juul’s executives negotiated a lavish deal that let them pocket the lion’s share of Philip Morris’s $12.8 billion investment while government regulators and furious parents mounted a campaign to hold the company’s feet to the fire. The Devil’s Playbook is the inside story of how Juul’s embodiment of Silicon Valley’s “move fast and break things” ethos wrought havoc on American health, and how a beleaguered tobacco company was seduced by the promise of a new generation of addicted customers. With both companies’ eyes on the financial prize, neither anticipated the sudden outbreak of vaping-linked deaths that would terrorize a nation, crater Juul’s value, end Willard’s career, and show the costs in human life of the rush to riches—while Juul’s founders, board members, and employees walked away with a windfall.

Here, Autumn Tooms offers tips for those new to the principalship and those who support them. Designed in an easy-to-read format this handy guide provides clear, practical advice with concrete examples.

Improve your nymphing by developing a "playbook" to overcome trout defenses and employing a systematic approach to planning, rigging, and fundamental skills and techniques. • Based on five years of detailed notes and a lifetime of fishing, teaching, and coaching experience • How to fish to your strengths and overcome your weaknesses • Simplified gear choices to fit your needs, fishing style, and budget • Consistent, effective drifting techniques • Tips for reading water in a wide range of conditions

A complete roadmap to a revolution in business excellence founded on innovation Author and successful innovator Nicholas Webb believes we need a revolution in business excellence founded on innovation. In The Innovation Playbook, you will learn why innovations fail, the five rules of customer connectivity, the power of "real open" innovation and customer co-creation, the secret formula for reducing product and market risk, the magic of Future-casting, and so much more. Includes an abundance of anecdotes and examples of successful-and unsuccessful-innovation Shares the 56 ways in which innovations fail Learn the success secrets of "Innovation Superstars" Reduce innovation failure and build speed to market Includes online training a ($150.00 value) that will help you put the theory into practice, The Innovation Playbook will prepare you to get your CIS Certification, as well as to implement a successful innovation culture in corporate life.

Every weekend from August through January, 25 million Americans plop into their Lay-Z-Boys, crack open a beer, and watch football on television. At last, here is an illustrated book that celebrates their pastime and codifies their culture of extreme devotion like no other. The Armchair Quarterback Playbook is both hilarious and authentic, and is designed like a real football playbook—complete with modified X and O diagrams. Everything a stay-at-home fan needs to know is here: how to redirect an interfering spouse ("The Listen and Respond Fake"), methods for keeping children at bay ("Intentional Grounding), equipment and etiquette tips, game food recipes, armchair quarterback vernacular, and more. Written by a certified "AQ," this is the perfect book for the football fanatic.