Instant Messaging Reference

Instant Messaging Reference
Author: Rachel Bridgewater,Meryl Cole
Publsiher: Elsevier
Total Pages: 232
Release: 2008-01-31
ISBN: 1780631235
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Instant Messaging Reference Book Excerpt:

Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena. Exclusively focused on instant messaging reference services Provides practical information about starting and running a successful instant messaging reference service Includes significant background information and in-depth discussion of the broader issues raised by instant messaging and instant messaging reference

The Reference Interview Today

The Reference Interview Today
Author: Susan Knoer
Publsiher: ABC-CLIO
Total Pages: 138
Release: 2011-06-30
ISBN: 1598848224
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

The Reference Interview Today Book Excerpt:

Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide.

Chat Reference

Chat Reference
Author: Jana Ronan
Publsiher: Libraries Unltd Incorporated
Total Pages: 225
Release: 2003
ISBN: 1928374650XXX
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Chat Reference Book Excerpt:

This guide will lead the reader through the many decisions and considerations involved in setting up a real-time reference service.

Chat Reference

Chat Reference
Author: Anonim
Publsiher: Association of Research Libr
Total Pages: 141
Release: 2002
ISBN: 1928374650XXX
Category: Academic libraries
Language: EN, FR, DE, ES & NL

Chat Reference Book Excerpt:

Digital Reference Services

Digital Reference Services
Author: Linda S Katz
Publsiher: Routledge
Total Pages: 352
Release: 2013-10-31
ISBN: 1317951654
Category: Computers
Language: EN, FR, DE, ES & NL

Digital Reference Services Book Excerpt:

Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.

IM and SMS Reference Services for Libraries

IM and SMS Reference Services for Libraries
Author: Amanda Bielskas,Kathleen M. Dreyer
Publsiher: American Library Association
Total Pages: 107
Release: 2012
ISBN: 1555707823
Category: Computers
Language: EN, FR, DE, ES & NL

IM and SMS Reference Services for Libraries Book Excerpt:

This manual offers insightful information on the technological aspects of providing an SMS and IM service, as well as how to create a training programme for librarians and how to build an internship programme to expand the service.

Conducting the Reference Interview Third Edition

Conducting the Reference Interview  Third Edition
Author: Catherine Sheldrick Ross ,Kirsti Nilsen ,Marie L. Radford
Publsiher: American Library Association
Total Pages: 344
Release: 2019-07-03
ISBN: 0838917275
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Conducting the Reference Interview Third Edition Book Excerpt:

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.

Communicating Professionally Third Edition

Communicating Professionally  Third Edition
Author: Catherine Sheldrick Ross,Kirsti Nilsen
Publsiher: American Library Association
Total Pages: 472
Release: 2013
ISBN: 1555709087
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Communicating Professionally Third Edition Book Excerpt:

An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training

The Whole Digital Library Handbook

The Whole Digital Library Handbook
Author: Council on Library and Information Resources Staff
Publsiher: American Library Association
Total Pages: 416
Release: 2007-02-05
ISBN: 9780838909263
Category: Education
Language: EN, FR, DE, ES & NL

The Whole Digital Library Handbook Book Excerpt:

A guidebook to the digital age for librarians offers coverage of such topics as blogs, wikis, digitization project planning, and podcasting.

Virtual Reference Services

Virtual Reference Services
Author: Stacey Kimmel,Jennifer Heise
Publsiher: CRC Press
Total Pages: 212
Release: 2003-09-10
ISBN: 9780789020451
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Virtual Reference Services Book Excerpt:

A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site

A Day in the Life

A Day in the Life
Author: Priscilla K. Shontz,Richard Allen Murray
Publsiher: Libraries Unlimited
Total Pages: 443
Release: 2007
ISBN: 9781591583646
Category: Business & Economics
Language: EN, FR, DE, ES & NL

A Day in the Life Book Excerpt:

Presents descriptions of job responsibilities, education and training, and a typical workday for different types of librarians working in public, academic, school, and special libraries, as well as in jobs for library vendors, publishers, and library associations.

Assessing Reference and User Services in a Digital Age

Assessing Reference and User Services in a Digital Age
Author: Eric Novotny
Publsiher: Routledge
Total Pages: 258
Release: 2013-05-13
ISBN: 1135804354
Category: Education
Language: EN, FR, DE, ES & NL

Assessing Reference and User Services in a Digital Age Book Excerpt:

Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

Handbook of Research on Computer Mediated Communication

Handbook of Research on Computer Mediated Communication
Author: Kelsey, Sigrid,St.Amant, Kirk
Publsiher: IGI Global
Total Pages: 1130
Release: 2008-05-31
ISBN: 1599048647
Category: Education
Language: EN, FR, DE, ES & NL

Handbook of Research on Computer Mediated Communication Book Excerpt:

Technology has changed communication drastically in recent years, facilitating the speed and ease of communicating, and also redefining and shaping linguistics, etiquette, and social communication norms. The Handbook of Research on Computer Mediated Communication provides academics and practitioners with an authoritative collection of research on the implications and social effects computers have had on communication. With 69 chapters of innovative research contributed by over 90 of the world's leading experts in computer mediated communication, the Handbook of Research on Computer Mediated Communication is a must-have addition to every library collection.

Advances in Information Technology Research and Application 2011 Edition

Advances in Information Technology Research and Application  2011 Edition
Author: Anonim
Publsiher: ScholarlyEditions
Total Pages: 1553
Release: 2012-01-09
ISBN: 1464920745
Category: Computers
Language: EN, FR, DE, ES & NL

Advances in Information Technology Research and Application 2011 Edition Book Excerpt:

Advances in Information Technology Research and Application: 2011 Edition is a ScholarlyEditions™ eBook that delivers timely, authoritative, and comprehensive information about Information Technology. The editors have built Advances in Information Technology Research and Application: 2011 Edition on the vast information databases of ScholarlyNews.™ You can expect the information about Information Technology in this eBook to be deeper than what you can access anywhere else, as well as consistently reliable, authoritative, informed, and relevant. The content of Advances in Information Technology Research and Application: 2011 Edition has been produced by the world’s leading scientists, engineers, analysts, research institutions, and companies. All of the content is from peer-reviewed sources, and all of it is written, assembled, and edited by the editors at ScholarlyEditions™ and available exclusively from us. You now have a source you can cite with authority, confidence, and credibility. More information is available at http://www.ScholarlyEditions.com/.

Management Marketing and Promotion of Library Services Based on Statistics Analyses and Evaluation

Management  Marketing and Promotion of Library Services Based on Statistics  Analyses and Evaluation
Author: Trine Kolderup Flaten
Publsiher: Walter de Gruyter
Total Pages: 462
Release: 2008-11-03
ISBN: 3598440227
Category: Social Science
Language: EN, FR, DE, ES & NL

Management Marketing and Promotion of Library Services Based on Statistics Analyses and Evaluation Book Excerpt:

Rapid developments in information technology and media have resulted in increasingly diverse strategies for information retrieval by readers and users. The duty to cope with this phenomenon and to master the situation forms one of the biggest challenges facing libraries. In order to strengthen the awareness of the potential of tools for management and strategic planning, a two-day meeting was held under the auspices of IFLA's Management & Marketing Section in Bergen, Norway in August 2005. Managers of different types of libraries, researchers and educators from five continents shared their experiences with research methods, data collection, evaluation, performance measurement, best practice strategies and policies. This book contains their presentations in the form of full length articles.

The Newbery Caldecott Medal Books 1986 2000

The Newbery   Caldecott Medal Books  1986 2000
Author: Maria Salvadore,Roger Sutton,Kathleen Horning
Publsiher: American Library Association
Total Pages: 368
Release: 2001
ISBN: 0838935052
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

The Newbery Caldecott Medal Books 1986 2000 Book Excerpt:

Details the awards themselves and the books chosen and provides reviews, acceptance speeches, and profiles of authors.

Library 2 0 Initiatives in Academic Libraries

Library 2 0 Initiatives in Academic Libraries
Author: Laura B. Cohen
Publsiher: Assoc of Cllge & Rsrch Libr
Total Pages: 167
Release: 2007
ISBN: 9780838984529
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Library 2 0 Initiatives in Academic Libraries Book Excerpt:

Implementing Virtual Reference Services

Implementing Virtual Reference Services
Author: Beth C. Thomsett-Scott
Publsiher: American Library Association
Total Pages: 152
Release: 2013
ISBN: 1555708994
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Implementing Virtual Reference Services Book Excerpt:

Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest.

Digital versus Non Digital Reference

Digital versus Non Digital Reference
Author: Linda S Katz
Publsiher: Routledge
Total Pages: 176
Release: 2013-05-13
ISBN: 1136423249
Category: Computers
Language: EN, FR, DE, ES & NL

Digital versus Non Digital Reference Book Excerpt:

Compare and contrast library reference models and more consumer-oriented models! Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn West—proprietor of librarian.net and the “hippest ex-librarian on the Web” according to Wired magazine—the book looks at library models and more consumer-oriented models, examining a variety of services that range from Ask Jeeves® and Google Answers™ to your own reference desk and Web e-mail reference forms. Academic librarians and information specialists share their experiences—good and bad—in starting, assessing, or ending AskA services and in working with collaborative reference tools and outsourcing reference services, and discuss the highs and lows of dealing with individual online services. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays. The book’s contributors discuss their concerns about using the Internet as not only a reference tool but as a reference medium that most libraries find inevitable to some degree. Topics include the political ramifications of offsite or outsourced reference, the truth behind the assertion that “it’s all available online,” cultural and/or language barriers to text-based reference services, and patrons’ experiences with reference tools, from a librarian’s perspective. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline addresses: policy, staffing and technology for telephone reference services e-mail reference in public libraries the University of Michigan’s Internet Public Library archivists and remote users in the digital age success and failure with commercial AskA programs the history of Q and A NJ, New Jersey’s virtual reference service multilingual chat reference systems the ongoing debate over the value of digital reference the case for nonintrusive reference Digital versus Non-Digital Reference: Ask A Librarian Online and Offline is an invaluable resource for practitioners and academics on the appropriate assessment, technologies, and methods for successfully creating and operating human-mediated, Internet-based information services.

Translation Education

Translation Education
Author: Junfeng Zhao,Defeng Li,Lu Tian
Publsiher: Springer Nature
Total Pages: 192
Release: 2020-10-02
ISBN: 9811573905
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Translation Education Book Excerpt:

This book features invited contributions based on the presentations at the First World Interpreter and Translator Training Association (WITTA) Congress, held in Guangzhou, China, in November 2016. Covering a wide range of topics in translation education, it includes papers on the latest developments in the field, theoretical discussions, and the practical implementation of translation courses and programs. Given its scope, the book appeals to translation scholars and practitioners, education policymakers, and language and education service providers.