Library User Metaphors And Services

Author by : Carl Gustav Johannsen
Languange : en
Publisher by : K.G. Saur Verlag
Format Available : PDF, ePub, Mobi
Total Read : 55
Total Download : 919
File Size : 43,5 Mb
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Description : During the last 40 years, the library profession has used different metaphors to characterise their users, e.g. the user as a citizen, a client, a customer, a guest, and a partner. The book is about the background and distribution of those metaphorical descriptions and how they have influenced services in libraries. Through illustrative examples, the book will animate librarians to rethink the appropriateness of their prevailing user categories.


Library User Metaphors And Services

Author by : Carl Gustav Johannsen
Languange : en
Publisher by : Walter de Gruyter GmbH & Co KG
Format Available : PDF, ePub, Mobi
Total Read : 96
Total Download : 207
File Size : 53,8 Mb
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Description : How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.


Digital Library Use

Author by : Takeo Pfeil Hoshi
Languange : en
Publisher by : MIT Press
Format Available : PDF, ePub, Mobi
Total Read : 42
Total Download : 283
File Size : 50,6 Mb
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Description : Viewing digital libraries as sociotechnical systems, networks of people andtechnology interacting with society.


Library User Education

Author by : Barbara I. Dewey
Languange : en
Publisher by : Scarecrow Press
Format Available : PDF, ePub, Mobi
Total Read : 12
Total Download : 227
File Size : 54,8 Mb
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Description : Library User Education contains 43 chapters, which explore the value and impact of collaboration and partnerships in academic library user education programs. This is a highly useful and current text, which covers a range of specific programs, formats, and strategies. Examples of many institutions' information literacy efforts and effective evaluation and assessment methods provide strong models to follow or adapt.


Design User Experience And Usability Interactive Experience Design

Author by : Aaron Marcus
Languange : en
Publisher by : Springer
Format Available : PDF, ePub, Mobi
Total Read : 14
Total Download : 515
File Size : 50,5 Mb
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Description : The three-volume set LNCS 9186, 9187, and 9188 constitutes the proceedings of the 4th International Conference on Design, User Experience, and Usability, DUXU 2015, held as part of the 17th International Conference on Human-Computer Interaction, HCII 2015, in Los Angeles, CA, USA, in August 2015, jointly with 13 other thematically similar conferences. The total of 1462 papers and 246 posters presented at the HCII 2015 conferences were carefully reviewed and selected from 4843 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The total of 132 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in this three-volume set. The 64 papers included in this volume are organized in topical sections on designing the social media experience, designing the learning experience, designing the playing experience, designing the urban experience, designing the driving experience, designing the healthcare patient's experience, and designing for the healthcare professional's experience.


Challenging The Jacks Of All Trades But Masters Of None Librarian Syndrome

Author by : George J. Fowler
Languange : en
Publisher by : Emerald Group Publishing
Format Available : PDF, ePub, Mobi
Total Read : 30
Total Download : 115
File Size : 50,6 Mb
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Description : This volume will explore the current purpose of librarianship and libraries, how we become “Masters of our Domains”, develop expertise in various elements of the profession, and how we extend outward into our communities.


Visual Interfaces To Digital Libraries

Author by : Chaomei Chen
Languange : en
Publisher by : Springer
Format Available : PDF, ePub, Mobi
Total Read : 9
Total Download : 249
File Size : 49,5 Mb
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Description : Visual Interfaces to Digital Libraries exploit the power of human vision and spatial cognition to help individuals mentally organize and electronically access and manage large and complex information spaces. They draw on progress in the field of information visualization and seek to shift the users' mental load from slow reading to faster perceptual processes such as visual pattern recognition. Based on two workshops, the book presents an introductory overview as well as a closing listing of the top ten problems in the area by the volume editors. Also included are 16 thoroughly reviewed and revised full papers organized in topical sections on visual interfaces to documents, document parts, document variants, and document usage data; visual interfaces to image and video documents; visualization of knowledge domains; cartographic interfaces to digital libraries; and a general framework.


Service User Involvement In Social Work Education

Author by : Hugh McLaughlin
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 43
Total Download : 367
File Size : 52,6 Mb
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Description : In 2006, Social Work Education produced the first special edition (vol. 25, no. 4) on service user and carer involvement in social work education, with all of the articles coming from the United Kingdom. In 2015, a mixed group of service users and social work academics wondered how, and if, the field had moved on since 2006. This publication confirms that it has. Since 2006, service user and carer involvement in social work education has become embedded internationally – this book contains contributions from Australia, Israel, Italy, Norway, Slovenia, the Republic of Ireland and Sweden, as well as all four nations of the United Kingdom. Many of the contributions are jointly written with service users and carers, highlighting the innovative practices which challenge social work academics, students, social workers and managers to think how we can all benefit from learning with, and from, service users and carers. This book ably demonstrates that service users and carers can be effectively involved in social work curriculum planning, delivery, assessment and management. This is not to say that these issues are not without their tension, challenges or struggles, but working with these helps to ensure that the social workers and managers of the future can practice more effectively, meeting service user and carer priorities and needs. The chapters in this book were originally published as a double special issue of Social Work Education.


Assessing Service Quality

Author by : Peter Hernon
Languange : en
Publisher by : American Library Association
Format Available : PDF, ePub, Mobi
Total Read : 82
Total Download : 735
File Size : 54,6 Mb
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Description : Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.


Electronic Commerce And Web Technologies

Author by : Kurt Bauknecht
Languange : en
Publisher by : Springer
Format Available : PDF, ePub, Mobi
Total Read : 90
Total Download : 563
File Size : 47,8 Mb
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Description : We welcome you to the Second International Conference on E commerce and Web Technology (ECWEB 2001) held in conjunction with DEXA 2001 in Munich, Germany. This conference, now in its second year, is a forum to bring together researchers from academia and commercial developers from industry to discuss the state of the art in E commerce and web technology and explore new ideas. We thank you all for coming to Munich to participate and debate the new emerging advances in this area. The research presentation and discussion during the conference will help to exchange new ideas among the researchers, developers, and practitioners. The conference program consists of an invited talk by Hannes Werthner, University of Trento, Italy, as well as the technical sessions. The regular sessions cover topics from XML Transformations and Web Development to User Behavior and Case Studies. The workshop has attracted more than 80 papers and each paper has been reviewed by at least 3 program committee members for its merit. The program committee have selected 31 papers for presentation. We would like to express our thanks to the people who helped put together the technical program: the program committee members and external reviewers for their timely and rigorous reviews of the papers, the DEXA organizing committee for their help in administrative work and support, and special thanks to Gabriela Wagner for always responding promptly.


Virtual Worlds Real Libraries

Author by : Lori Bell
Languange : en
Publisher by : Information Today, Inc.
Format Available : PDF, ePub, Mobi
Total Read : 10
Total Download : 482
File Size : 45,8 Mb
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Description : "Virtual Worlds, Real Libraries is designed to help librarians and educators recognize the potential of multi-user virtual environments (MUVEs) and consider ways to get involved as they proliferate. Lori Bell, Rhonda B. Trueman, and 24 contributors describe innovative projects in Second Life and other virtual worlds, and demonstrate how reference, teaching, collections, discussion groups, young adult programs, and other services can be successfully applied in a virtual environment."--Cover.


Electronic Publishing 01

Author by : Arved Hübler
Languange : en
Publisher by : Unknown
Format Available : PDF, ePub, Mobi
Total Read : 29
Total Download : 835
File Size : 48,5 Mb
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Description :


User Experience In Libraries

Author by : Andy Priestner
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 92
Total Download : 137
File Size : 49,5 Mb
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Description : Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to implement innovative new services, while also maintaining and updating the old. The efforts undertaken are immense, but how best to evaluate their success? In this groundbreaking new book from Routledge, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or ‘UX’) research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do. Edited by the team behind the international UX in Libraries conference, User Experience in Libraries will ignite new interest in a rapidly emerging and game-changing area of research. Clearly written and passionately argued, it is essential reading for all library professionals and students of Library and Information Science. It will also be welcomed by anthropologists and design professionals working in related fields.


Usability Engineering

Author by : Mary Beth Rosson
Languange : en
Publisher by : Morgan Kaufmann
Format Available : PDF, ePub, Mobi
Total Read : 31
Total Download : 794
File Size : 54,7 Mb
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Description : Scenario-based usability engineering -- Analyzing requirements -- Activity design -- Information design -- interaction design -- Prototyping -- Usability evaluation -- User documentation -- Emerging paradigms for user interaction -- Usability engineering in practice.


Practical Pedagogy For Library Instructors

Author by : Douglas Cook
Languange : en
Publisher by : Assoc of Cllge & Rsrch Libr
Format Available : PDF, ePub, Mobi
Total Read : 61
Total Download : 829
File Size : 45,7 Mb
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Description : This work gathers 17 case studies using instructional methodologies framed by sound pedagogical theory. The cases covered include the broad spectrum of education from behavioural to cognitive to constructivist.


Young Adult Literature Libraries And Conservative Activism

Author by : Loretta M. Gaffney
Languange : en
Publisher by : Rowman & Littlefield
Format Available : PDF, ePub, Mobi
Total Read : 47
Total Download : 263
File Size : 45,6 Mb
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Description : Young Adult Literature, Libraries, and Conservative Activism analyzes young adult (YA) literature as a cultural phenomenon, explaining why this explosion of books written for and marketed to teen readers has important consequences for proponents of teen literacy. It explains how YA literature has become a lightning rod for a variety of aesthetic, pedagogical, and popular literature controversies and illustrates why teachers and librarians have a stake in promoting and defending it. Noted scholar Loretta Gaffney not only examines how YA literature is defended and critiqued within the context of rapid cultural and technological changes, but also highlights how struggles about teen reading matter to—and matter in—the future of librarianship and education.


Repackaging Libraries For Survival

Author by : Sul H. Lee
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 15
Total Download : 837
File Size : 41,5 Mb
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Description : Research libraries face many challenges in today’s declining economy. The essays in this book explore these challenges and were originally delivered at a conference entitled "Climbing Out of the Box: Repackaging Libraries for Survival," sponsored by the University of Oklahoma Libraries and held March 4-5, 2010, in Oklahoma City. The authors, recognized leaders in academic librarianship, broach sensitive, but necessary, discussions in how academic libraries provide services and resources today while planning for the future. As academic libraries continue to transform, each of the cases included provide specific examples of strategies used to place libraries in a position of competitive values for future research, teaching, and learning in higher education. Each situation is unique to the culture and economic conditions of particular institutions. However, the research cases provide all academic librarians with examples of how our libraries can repackage roles and content in order to survive in the twenty-first century. This book was originally published as a special issue of Journal of Library Administration.


Resources In Education

Author by : Anonim
Languange : en
Publisher by : Unknown
Format Available : PDF, ePub, Mobi
Total Read : 12
Total Download : 302
File Size : 52,7 Mb
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Description :


Public Libraries And The Internet Roles Perspectives And Implications

Author by : John Carlo Bertot Ph.D.
Languange : en
Publisher by : Libraries Unlimited
Format Available : PDF, ePub, Mobi
Total Read : 59
Total Download : 901
File Size : 40,8 Mb
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Description : This book is a timely and detailed exploration of the impact and issues of the Internet in public libraries and their implications for society, policy, and professional practice. • More than a dozen essays written by leading scholars and administrators involved with libraries and the Internet


Positioning The Academic Library Within The University

Author by : Leo Appleton
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 97
Total Download : 600
File Size : 43,6 Mb
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Description : Academic libraries are facing uncertain times. The international higher education environment is very volatile and academic libraries and librarians can play a major role in helping to strategically position their parent institution within it. In doing so, there needs to be clarity as to what the position of the academic library is with regard to the role and function it has within the university and how library leadership can have pan-institutional influence and impact. There are several ways in which the academic library can position itself and this collection demonstrates many of these. Strategic alignment with the university and its mission is a fundamental part of successful positioning, as is being flexible, adaptable and responsive to changing needs, requirements and expectations. Developments in research support and scholarly communications, as well as super-convergences with other academic support departments, are examples of such responsiveness. These topics along with other emerging themes, such as library functions and institutional partnerships and collaborations, are all discussed in the book and provide the reader with a rich variety of reflections and case studies on how academic libraries, from across the globe, have addressed their position within their institution. This book was originally published as a special issue of the journal New Review of Academic Librarianship.


Reference Services And Technical Services

Author by : Gordon Stevenson
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 56
Total Download : 133
File Size : 44,8 Mb
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Description : Learn how to provide more effective library service by relying more heavily on collaboration between reference and technical services librarians.


Libraries As Places Buildings For The 21st Century

Author by : Marie-Françoise Bisbrouck
Languange : en
Publisher by : Walter de Gruyter
Format Available : PDF, ePub, Mobi
Total Read : 20
Total Download : 752
File Size : 40,7 Mb
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Description : This book contains the proceedings of the 13th seminar of IFLA's Library Buildings and Equipment Section, which was co-organized with IFLA's Public Libraries Section this time. The event took place as one of the satellite meetings of the World Library and Information Congress 2003 in Berlin, and was held in Paris at the end of July 2003. Seminars like this have been held every two years (The Hague 1997, Shanghai 1999, Boston 2001) to allow architects and librarians to share experiences in the field of library planning and the building process. The goals of this seminar were to explore the issues affecting the future development of library space, and to help prepare to envision innovative library spaces that are responsive to user needs and community interests. This compilation of 12 papers given at the Paris seminar includes a huge amount of information regarding the state of the art in library building.


Human Centered Methods In Information Systems Current Research And Practice

Author by : Clarke, Steve
Languange : en
Publisher by : IGI Global
Format Available : PDF, ePub, Mobi
Total Read : 91
Total Download : 681
File Size : 40,7 Mb
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Description : The 1980s and 1990s have seen a growing interest in research and practice in information systems design and development from a human-centered perspective. This interest is accelerated by the increase in organizations in which the human resource provides the means to key competitive advantage. This book is a compilation of contributed chapters by researchers and practitioners addressing the relationships between human activity, organizational issues and technology.


Remote Access Technologies For Library Collections Tools For Library Users And Managers

Author by : Fulkerson, Diane M.
Languange : en
Publisher by : IGI Global
Format Available : PDF, ePub, Mobi
Total Read : 40
Total Download : 245
File Size : 44,9 Mb
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Description : "This book is crucial to understanding changes and the new expectations that library users have in the 21st century, including identifying, implementing and updating new technologies, understanding copyright and fair use laws, creating metadata for access to digital collections, and meeting user needs"--Provided by publisher.


The 21st Century Academic Library

Author by : Mary K. Bolin
Languange : en
Publisher by : Chandos Publishing
Format Available : PDF, ePub, Mobi
Total Read : 79
Total Download : 833
File Size : 47,7 Mb
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Description : The 21st Century Academic Library: Global Patterns of Organization and Discourse discusses the organization of academic libraries, drawing on detailed research and data. The organization of the library follows the path of a print book or journal: acquisitions, cataloguing, circulation, reference, instruction, preservation and general administration. Most libraries still have public services and technical services, and are still very print-based in their organization, while their collections and services are increasingly electronic and virtual. This book gathers information on organizational patterns of large academic libraries in the US and Europe, providing data that could motivate libraries to adopt innovative organizational structures or assess the effectiveness of their current organizational patterns. Contributes to the literature on the globalization of information and of library and information science Analyzes and presents data in a way that allows librarians and library administrators to consider what organizational patterns are the most effective for the goals they are pursuing Includes emerging patterns that are not widely seen in the academic library population


Reference And Information Services An Introduction 6th Edition

Author by : Melissa A. Wong
Languange : en
Publisher by : ABC-CLIO
Format Available : PDF, ePub, Mobi
Total Read : 12
Total Download : 469
File Size : 48,7 Mb
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Description : This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios. Reference and Information Services is the go-to textbook for MSLIS and i-School courses on reference services and related topics. It is also a helpful handbook for practitioners. Authors include LIS faculty and professionals who have relevant degrees in their areas and who have published extensively on their topics. The first half of the book provides an overview of reference services and techniques for service provision, including the reference interview, ethics, instruction, evaluation and assessment, and services to diverse populations including children. This part of the book establishes a foundation of knowledge on reference service and frames each topic with ethical and social justice perspectives. The second part of the book offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type-including dictionaries, encyclopedias, indexes, and abstracts-as well as by broad subject areas including government, statistics and data, health, and legal information. This second part introduces the tools and resources that reference professionals use to provide the services described in the first half of the text. Reference and Information Services is a recognized textbook for information retrieval courses and updates the previous edition Editors and contributors are experts in the field Activity boxes engage readers and invite them to reflect on what they are learning and practice skills through real-life exercises Conscious integration of critical theory and social justice perspectives offers critical reflection on the standards and practices of the field and encourages readers to consider alternate perspectives