Description : The author's experience with the Medical Civic Action Program, and the corruption and evil aspects of the war. Operation Phoenix, drugs, My Lai, and a new theory on the assassination of John F Kennedy - Transcripts of Vet's Rap Sessions, heart-breaking and heart-warming poetry, PTSD, and the decline of morality in American society since that war.
Description : Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Description : A LITTLE WHITE LIE NEVER HURT ANYONE...RIGHT? Sasha is with Eric. Callie is with Jacob. And Callie and Sasha are finally BFFs again. Life is as perfect as it's ever been at Canterwood. So when Sasha learns of a secret that could destroy all of her relationships, she's willing to tell a few white lies to keep everything from falling apart. After all, white lies aren't supposed to hurt anyone....
Description : From New York Times, Wall Street Journal, and USA Today bestselling author Meghan March comes a riveting new stand alone novel in the addictive Beneath series. Are you ready to go back to New Orleans? Look, but don’t touch…she might as well wear a neon sign that says it. It just makes me want her more. She might be above me in every way, but I still want her under me. I’ve got no business touching her rich-girl skin, but that won’t stop me from stealing a taste. Because rules were meant to be broken—especially when the prize is so fine. In a world where nothing is as it seems, what's buried beneath these lies? Beneath These Lies is the fifth book in the Beneath series, but each of these hot contemporary romances can be enjoyed as a stand alone. Then again, why would you want to miss out on all the alpha heroes and the women who bring them to their knees? After all, there's something for everyone in New Orleans... The entire Beneath series is now live and each book in the Beneath series can be read as a standalone. Beneath This Mask, Beneath #1 (Now FREE) Beneath This Ink, Beneath #2 Beneath These Chains, Beneath #3 Beneath These Scars, Beneath #4 Beneath These Lies, Beneath #5 Beneath These Shadows, Beneath #6 Beneath The Truth, Beneath #7 Topics:New Orleans, New Orleans Romance, French Quarter, tattoo, tattoo shop, alpha hero, alpha, bad boy, alpha bad boy, alpha bad boy hero, dangerous, dangerous hero, smart heroine, strong heroine, strong female, cop, police officer, mystery romance, contemporary romance, romantic suspense, suspense.
Description : Principles of Economics 6th edition combines microeconomics and macroeconomics into one volume for students who take a full years course. The latest edition of this text continues to focus on important concepts and analyses necessary for students in an introductory economics course. In keeping with the authors philosophy of showing students the power of economic tools and the importance of economic ideas, this edition pays careful attention to regional and global policies and economic issues such as climate change and resource taxation, the impacts of the ongoing global financial crisis, inflation, unemployment, interest rates, monetary and fiscal policy. Accompanied by CourseMate, comprising flashcards, graphing workshops, games, quizzes, videos. Access to Search me! referring students to the online Search me! database. Aplia is available with this text.
Description : Sometimes the worst lies are the ones we tell ourselves. Ten years ago, I did a terrible thing. I sold my self-respect, my marriage, and my chances for happiness. What was the going rate for these intangible things? For me, it was a check in the sum of one million dollars and a get-out-of-jail-free card for my delinquent brother. A decade later, I’m broken, unemployed, and still single. My baby brother is back in jail. The million dollars is gone. My ex-husband wants to trust me again, but the thing is…how can he trust me when neither of us can forget all the pretty, filthy lies of our past? This book is the sequel to Pretty Broken Girl and is not a standalone.