Description : Written for students who are studying Office Administration for the Caribbean Examinations Council examination. It gives information to persons who wants to develop the necessary knowledge and skills to function effectively anf efficiently in office work environment.
Description : This new full-colour edition of a trusted, popular text will help students to gain the knowledge and practical skills required for success both in CSEC exams and in the real world of office work.
Description : These Study Guides have been developed exclusively with the Caribbean Examinations Council to be used as an additional resource by candidates who are following the Caribbean Secondary Education Certificate programme. They provide candidates with extra support to help them maximise their performance in their examinations.
Description : This book has been designed to guide new and/or existing Dental Office Administrators through many of the complex issues that they will face, such as the changes in privacy laws, insurance adjudication, personnel performance issues, client relations, marketing and advertising and many other valuable topics. One change that will be consistent throughout the book is that the word patient is replaced with client to reflect a mutual relationship between the health care provider and the dental clients, who are informed consumers and active participants in their own wellness.Each chapter begins with a behavioural objective and lists the topics to be addressed in the chapter. The book has been structured into three main sections.The beginning chapters cover the duties and responsibilities of the Dental Office Administrator, including communication skills, verbal and written, as well as the psychological aspects of what motivates client behaviour.The second section provides a basis of clinical theory in order to understand, interpret and translate the language of dentistry into terms that are understandable to the dental client. The Dental Office Administrator is the liaison between the doctor and the client, and as such, often must interpret highly technical information into understandable terms for the client.The latter chapters include practical office management skills, policies and procedures that can be easily implemented into any dental clinic. These chapters will also address the changes in insurance adjudication in Canada as well as privacy laws and how they affect client care.This text has been designed to become a desktop reference for you to refer to even when your course of study has been completed. Each chapter stands on its own so you can explore topics as they come to mind.
Description : Aimed specifically at students studying office management and business administration at higher education institutions as well as employees in an office environment, this book covers topics that have been identified by researching the tasks and responsibilities of office professionals in different organizations in South Africa. The book provides indispensible knowledge on such subjects as business classification, insurance, the office environment, budgeting and petty cash, and conducting effective meetings.