Online Dispute Resolution For Business

Online Dispute Resolution For Business
Author: Colin Rule
Publsiher: John Wiley & Sons
Total Pages: 326
Release: 2003-02-03
ISBN: 9780787967765
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Online Dispute Resolution For Business Book Excerpt:

In this original and highly useful resource, Colin Rule—a pioneer in the field of online dispute resolution (ODR)—shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.

Online Dispute Resolution for Consumers in the European Union

Online Dispute Resolution for Consumers in the European Union
Author: Pablo Cortés
Publsiher: Routledge
Total Pages: 283
Release: 2010-09-13
ISBN: 1136943501
Category: Law
Language: EN, FR, DE, ES & NL

Online Dispute Resolution for Consumers in the European Union Book Excerpt:

Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes within the EU. This book examines the role of both the European legislator with the Mediation Directive and the English judiciary in encouraging the use of mediation.

Le online dispute resolution ODR

Le online dispute resolution  ODR
Author: Enrico Minervini
Publsiher: Unknown
Total Pages: 104
Release: 2016
ISBN: 9788849530896
Category: Law
Language: EN, FR, DE, ES & NL

Le online dispute resolution ODR Book Excerpt:

The New Regulatory Framework for Consumer Dispute Resolution

The New Regulatory Framework for Consumer Dispute Resolution
Author: Pablo Cortés
Publsiher: Oxford University Press
Total Pages: 513
Release: 2016
ISBN: 0198766351
Category: Law
Language: EN, FR, DE, ES & NL

The New Regulatory Framework for Consumer Dispute Resolution Book Excerpt:

Examines the impact of the new EU law in the field of consumer redress. It explores the new European legal framework and the main methods of consumer redress, analyses the implementation of the ADR Directive in various Member States, and evaluates new trends in consumer ADR.

Online Resolution of E commerce Disputes

Online Resolution of E commerce Disputes
Author: Jie Zheng
Publsiher: Springer Nature
Total Pages: 369
Release: 2020-10-03
ISBN: 3030541207
Category: Law
Language: EN, FR, DE, ES & NL

Online Resolution of E commerce Disputes Book Excerpt:

This book discusses how technological innovations have affected the resolution of disputes arising from electronic commerce in the European Union, UK and China. Online dispute resolution (ODR) is a form of alternative dispute resolution in which information technology is used to establish a process that is more effective and conducive to resolving the specific types of dispute for which it was created. This book focuses on out-of-court ODR and the resolution of disputes in the field of electronic commerce. It explores the potential of ODR in this specific e-commerce context and investigates whether the current use of ODR is in line with the principles of access to justice and procedural fairness. Moreover, it examines the major concerns surrounding the development of ODR, e.g. the extent to which electronic ADR agreements are recognized by national courts in cross-border e-commerce transactions, how procedural justice is ensured in ODR proceedings, and whether ODR outcomes can be effectively enforced. To this end, the book assesses the current and potential role of ODR in resolving e-commerce disputes, identifies the legal framework for and legal barriers to the development of ODR, and makes recommendations as to the direction in which practice and the current legal framework should evolve. In closing, the book draws on the latest legislation in the field of e-commerce law and dispute resolution in order to make recommendations for future ODR design, such as the EU Platform-to-Business Regulation on Promoting Fairness and Transparency for Business Users of Online Intermediation Services (2019) and the United Nations Convention on International Settlement Agreements Resulting from Mediation (2018), which provide the legal basis for ODR’s future development.

CyberJustice

CyberJustice
Author: Lucille M. Ponte,Thomas D. Cavenagh
Publsiher: Prentice Hall
Total Pages: 196
Release: 2005
ISBN: 1928374650XXX
Category: Computers
Language: EN, FR, DE, ES & NL

CyberJustice Book Excerpt:

With no uniform laws or court systems in the global marketplace of the online world, e-businesses and their customers are looking for dispute resolutions options that reflect the speed and convenience of the Web. This interactive text provides a concise and easy-to-understand overview of the cutting edge topic of Online Dispute Resolutions (ODR) that can be used as a supplement to a wide range of courses.

Online Dispute Resolution

Online Dispute Resolution
Author: Ethan Katsh,Janet Rifkin
Publsiher: Jossey-Bass
Total Pages: 240
Release: 2001-05-23
ISBN: 9780787956769
Category: Law
Language: EN, FR, DE, ES & NL

Online Dispute Resolution Book Excerpt:

An essential tool for dispute resolution professionals as well as for anyone considering using dispute resolution in their lives and work, Online Dispute Resolution explains the many diverse and unique applications of doing conflict resolution online. The expert authors examine the tremendous growth of online dispute resolution-including its use by eBay and other e-commerce companies-and reveal the enormous possibilities to come, along with the many employment opportunities for practitioners in the field. They show how the online environment will affect the role of those who are concerned with dispute resolution just as it has brought changes to those who practice law, sell stocks, or run for office. For those who see the value of technology as a critical building block in the future of dispute resolution, Online Dispute Resolution will be an indispensable resource.

The Law of Consumer Redress in an Evolving Digital Market

The Law of Consumer Redress in an Evolving Digital Market
Author: Pablo Cortés
Publsiher: Cambridge University Press
Total Pages: 329
Release: 2017-10-05
ISBN: 1107079004
Category: Business & Economics
Language: EN, FR, DE, ES & NL

The Law of Consumer Redress in an Evolving Digital Market Book Excerpt:

This book analyses the most recent processes, laws and best practices for consumer dispute resolution and the law related to consumer redress.

Online Dispute Resolution

Online Dispute Resolution
Author: Faye Fangfei Wang
Publsiher: Chandos Publishing
Total Pages: 152
Release: 2009
ISBN: 9781843345190
Category: Law
Language: EN, FR, DE, ES & NL

Online Dispute Resolution Book Excerpt:

This book helps lawyers, practitioners, legislators and students understand and cope with the challenges of e-commerce, and to learn about the most up-to-date technology and regulation of Online Dispute Resolution (ODR). It introduces different forms of online dispute resolution, against the background of Alternative Dispute Resolution (ADR) developments in the off-line environment; crucially, it examines the current technology and legal status of ODR in the EU, US, Asia and Australia, and discusses the relations between the various parties in dispute resolutions, especially the Fifth party for the provider of the technology. It further analyses the four most successful examples, such as Michigan Cybercourt, WIPO-UDRP, eBay-SquareTrade and AAA-CyberSettle. Finally, a proposal for resolving e-contract disputes via ODR is provided, and a code of conduct recommended in order to regulate the electronic commerce market. Based on exclusive research and up-to-date best practices within the online dispute resolution field Simple and clear with an in-depth analysis and of a wide range of topics such as technology, management and law Provides practical solutions to real-world problems with a proposal of core principles and codes of conduct, which is of great value in academia and legislative organizations such as the European Commission and UNCITRAL

Online Dispute Resolution

Online Dispute Resolution
Author: Gabrielle Kaufmann-Kohler,Thomas Schultz
Publsiher: Kluwer Law International B.V.
Total Pages: 406
Release: 2004-01-01
ISBN: 9041123180
Category: Law
Language: EN, FR, DE, ES & NL

Online Dispute Resolution Book Excerpt:

In a world governed by speed, the Internet plays a growing role in many of today's innovations, and the resolution of disputes using electronic means of communication may soon be part of everyday legal practice. This book offers a survey of the current state of play in online dispute resolution, from the methods and information technology currently in use to the range of regulatory solutions proposed by shareholders. Taking their analysis a step further, the authors also address this new field's most pressing issues, including possible amendments of existing legislation, treaties, and arbitration and other ADR rules. Online Dispute Resolution: Challenges for Contemporary Justice is an in-depth study of online dispute resolution today, discussing among other topics: the different methods of ODR; fields of use; ways to bring parties to online dispute resolution; validity and effects of clauses entered into online and providing for online mediation or arbitration; issues surrounding electronic communications and evidence in arbitration; and, enforcement of online dispute resolution outcomes, both through court proceedings and built-in enforcement mechanisms. This book also covers issues related to security and e-commerce in general. As a special feature, it contains a section on existing online dispute resolution providers, complete with interviews and statistics. Online Dispute Resolution: Challenges for Contemporary Justice is a significant resource for legal counsel, to arbitral institutions, ODR and ADR service providers, governments and governmental and non-governmental organizations, as well as to those with a more academic interest. This book will provide a greater understanding of online dispute resolution to persons in the fields of arbitration and ADR, e-commerce, intellectual property, civil procedure, international law, international trade and commerce, and information technology.

Consumer Online Dispute Resolution Pathways in Europe

Consumer Online Dispute Resolution Pathways in Europe
Author: Emma van Gelder
Publsiher: Eleven International Publishing
Total Pages: 0
Release: 2022-11-18
ISBN: 9789462363342
Category: Electronic Book
Language: EN, FR, DE, ES & NL

Consumer Online Dispute Resolution Pathways in Europe Book Excerpt:

Online Dispute Resolution

Online Dispute Resolution
Author: Net Neutrals EU
Publsiher: Unknown
Total Pages: 116
Release: 2015-11-30
ISBN: 9781504963558
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Online Dispute Resolution Book Excerpt:

" Online Dispute Resolution Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today and tomorrow A Promise Unfulfilled and What to Do About It - Complaint Handling Now Marc Grainer; Scott Broetzmann, David Beinhacker, and Richard Grainer Online Dispute Resolution - Designing Systems for Effective Dispute Settlement - a US practitioner perspective Jo DeMars Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System Pablo Cortes Consumer Trust and Business Benefits with ODR Immaculada Barral-Vinals Where Law, Technology, Theory and Practice Overlap: Enforcement Mechanisms and System Design Riika Koulu The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool - Benefits and Challenges Amy Koltz Online Dispute Resolution Decision Making - A NetNeutrals Practitioner's View Katherine G. Newcomer One Man's View of One Country - ADR & ODR and the future of complaint management in the UK Adrian Lawes" "

Digital Family Justice

Digital Family Justice
Author: Mavis Maclean,Bregje Dijksterhuis
Publsiher: Bloomsbury Publishing
Total Pages: 256
Release: 2019-12-12
ISBN: 1509928545
Category: Law
Language: EN, FR, DE, ES & NL

Digital Family Justice Book Excerpt:

The editors' earlier book Delivering Family Justice in the 21st Century (2016) described a period of turbulence in family justice arising from financial austerity. Governments across the world have sought to reduce public spending on private quarrels by promoting mediation (ADR) and by beginning to look at digital justice (ODR) as alternatives to courts and lawyers. But this book describes how mediation has failed to take the place of courts and lawyers, even where public funding for legal help has been removed. Instead ODR has developed rapidly, led by the Dutch Rechtwijzer. The authors question the speed of this development, and stress the need for careful evaluation of how far these services can meet the needs of divorcing families. In this book, experts from Canada, Australia, Turkey, Spain, Germany, France, Poland, Scotland, and England and Wales explore how ADR has fallen behind, and how we have learned from the rise and fall of ODR in the Rechtwijzer about what digital justice can and cannot achieve. Managing procedure and process? Yes. Dispute resolution? Not yet. The authors end by raising broader questions about the role of a family justice system: is it dispute resolution? Or dispute prevention, management, and above all legal protection of the vulnerable?

The Handbook of Dispute Resolution

The Handbook of Dispute Resolution
Author: Michael L. Moffitt,Robert C. Bordone
Publsiher: John Wiley & Sons
Total Pages: 576
Release: 2012-06-28
ISBN: 1118429834
Category: Law
Language: EN, FR, DE, ES & NL

The Handbook of Dispute Resolution Book Excerpt:

This volume is an essential, cutting-edge reference for all practitioners, students, and teachers in the field of dispute resolution. Each chapter was written specifically for this collection and has never before been published. The contributors--drawn from a wide range of academic disciplines--contains many of the most prominent names in dispute resolution today, including Frank E. A. Sander, Carrie Menkel-Meadow, Bruce Patton, Lawrence Susskind, Ethan Katsh, Deborah Kolb, and Max Bazerman. The Handbook of Dispute Resolution contains the most current thinking about dispute resolution. It synthesizes more than thirty years of research into cogent, practitioner-focused chapters that assume no previous background in the field. At the same time, the book offers path-breaking research and theory that will interest those who have been immersed in the study or practice of dispute resolution for years. The Handbook also offers insights on how to understand disputants. It explores how personality factors, emotions, concerns about identity, relationship dynamics, and perceptions contribute to the escalation of disputes. The volume also explains some of the lessons available from viewing disputes through the lens of gender and cultural differences.

Online Dispute Resolution

Online Dispute Resolution
Author: Net Neutrals EU
Publsiher: AuthorHouse
Total Pages: 116
Release: 2015-11-30
ISBN: 1504963547
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Online Dispute Resolution Book Excerpt:


Online Dispute Resolution

Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today

and tomorrow

A Promise Unfulfilled and What to Do About It - Complaint Handling Now

Marc Grainer; Scott Broetzmann, David Beinhacker, and

Richard Grainer

Online Dispute Resolution - Designing Systems for Effective Dispute Settlement - a US practitioner perspective

Jo DeMars

Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System

Pablo Cortes

Consumer Trust and Business Benefits with ODR

Immaculada Barral-Viñals

Where Law, Technology, Theory and Practice Overlap: Enforcement Mechanisms and System Design

Riika Koulu

The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool

- Benefits and Challenges
Amy Koltz

Online Dispute Resolution Decision Making - A NetNeutrals Practitioner's View

Katherine G. Newcomer

One Man's View of One Country - ADR & ODR and the future of complaint management in the UK

Adrian Lawes

Corporate Counsel s Guide to Alternative Dispute Resolution Techniques

Corporate Counsel s Guide to Alternative Dispute Resolution Techniques
Author: Anonim
Publsiher: Unknown
Total Pages: 1192
Release: 2011
ISBN: 1928374650XXX
Category: Corporate legal departments
Language: EN, FR, DE, ES & NL

Corporate Counsel s Guide to Alternative Dispute Resolution Techniques Book Excerpt:

Costs and Quality of Online Dispute Resolution

Costs and Quality of Online Dispute Resolution
Author: Martin Gramatikov
Publsiher: Maklu
Total Pages: 196
Release: 2012
ISBN: 904660473X
Category: Law
Language: EN, FR, DE, ES & NL

Costs and Quality of Online Dispute Resolution Book Excerpt:

Of the ODR movement and review of the relevant literature / Marta Poblet -- Definitions of online dispute resolution / Simon Thomson & Avrom Sherr -- ODR and trans-border disputes / Przemysław Pecherzewski & Piotr Rodziewicz -- EU regulation on ODR : an introduction and some thoughts / Graham Ross -- Normative and positive developments in the field of online dispute resolution : the European Union level / Bilyana Gyaurova-Wegertseder -- What dispute resolution tasks to support with ODR, and how to support them / Jelle van Veenen -- Measuring the costs of ODR / Martin Gramatikov -- Quality of ODR procedures / Laura Klaming -- Dimension of the quality of the outcome of dispute resolution processes / Martin Gramatikov & Robert Porter.

Online dispute resolution mechanisms in civil and administrative court proceedings

Online dispute resolution mechanisms in civil and administrative court proceedings
Author: Council of Europe
Publsiher: Council of Europe
Total Pages: 54
Release: 2021-10-11
ISBN: 9287191484
Category: Political Science
Language: EN, FR, DE, ES & NL

Online dispute resolution mechanisms in civil and administrative court proceedings Book Excerpt:

These guidelines, prepared by the European Committee on Legal Co-operation (CDCJ) and adopted by the Committee of Ministers of the Council of Europe on 16 June 2021, are designed to help the 47 member states of the Organisation to improve the functioning of their online dispute resolution mechanisms (ODR) in civil and administrative court proceedings, and to ensure that such mechanisms are accompanied by robust human rights safeguards, and that they are compatible with the key principles of a fair trial and effective remedy – Articles 6 and 13 of the European Convention on Human Rights – as set out in the case law of the European Court of Human Rights. This practical legal tool provides guidance in relation to fair procedure – access to justice, equality of arms, evidence, effective proceedings, delivery of the decision, right to a reasoned decision, enforcement of the decision and right to judicial review in cases involving purely automated decisions – to transparency in the use of ODR and requirements for hearings, as well as on specific issues such as cybersecurity and human rights protection, including personal data protection.

A Practical Approach to Alternative Dispute Resolution

A Practical Approach to Alternative Dispute Resolution
Author: Susan Heather Blake,Julie Browne,Stuart Sime
Publsiher: Oxford University Press
Total Pages: 669
Release: 2016
ISBN: 0198747667
Category: Dispute resolution (Law)
Language: EN, FR, DE, ES & NL

A Practical Approach to Alternative Dispute Resolution Book Excerpt:

This text will appeal to law students and practitioners looking for a book that deals with the full range of ADR processes. It covers the core topics on the dispute resolution module for the BPTC. Its practical focus highlights the key processes and procedures for each topic.

The New Handshake

The New Handshake
Author: Amy J. Schmidtz,Colin Rule
Publsiher: Unknown
Total Pages: 149
Release: 2018-03-07
ISBN: 9781634257671
Category: Business & Economics
Language: EN, FR, DE, ES & NL

The New Handshake Book Excerpt:

The New Handshake focuses on resolving disputes arising from online transactions. This groundbreaking book proposes a design to provide fast and fair resolutions for low-dollar claims, such as those in most B2C transactions. This revolutionary system is designed to operate independently of the courts, thereby eliminating procedural complexities and choice of law concerns. It can be integrated directly into the websites and provides consumers with free access to remedies.