Principles of Hotel Front Office Operations

Principles of Hotel Front Office Operations
Author: Sue Baker,Pam Bradley,Jeremy Huyton
Publsiher: Burns & Oates
Total Pages: 325
Release: 2000
ISBN: 1928374650XXX
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Principles of Hotel Front Office Operations Book Excerpt:

A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.

Principles of Hotel Front Office Operations

Principles of Hotel Front Office Operations
Author: Sue Baker,Pam Bradley,Jeremy Huyton,Helen Baroch
Publsiher: Unknown
Total Pages: 290
Release: 1996-01-01
ISBN: 9781862504578
Category: Hotel front desk personnel
Language: EN, FR, DE, ES & NL

Principles of Hotel Front Office Operations Book Excerpt:

Australian adaption of an English practical text for students new to the hotel industry undertaking courses based on the tourism training Australia/ACTRAC ('black book') front office/reception training modules BFO1, BFO2, BFO3, BFO6, BFO7, BFO8, BFO9 and BFO10. The activities provided cover the basic principles and concepts of front office operations. They follow a typical guest from check-in to check-out. Includes diagrams, tables, end of chapter summaries, review and discussion questions. There is also a glossary of terms and an index.

Principles of Hotel Front Office Operations

Principles of Hotel Front Office Operations
Author: Sue Baker,Pam Bradley,Jeremy Huyton
Publsiher: Burns & Oates
Total Pages: 289
Release: 1994-01-01
ISBN: 9780304327294
Category: Hotel front desk personnel
Language: EN, FR, DE, ES & NL

Principles of Hotel Front Office Operations Book Excerpt:

The SAGE Handbook of Hospitality Management

The SAGE Handbook of Hospitality Management
Author: Roy C Wood,Bob Brotherton
Publsiher: SAGE
Total Pages: 576
Release: 2008-06-05
ISBN: 1446206424
Category: Business & Economics
Language: EN, FR, DE, ES & NL

The SAGE Handbook of Hospitality Management Book Excerpt:

At last, a comprehensive, systematically organized Handbook which gives a reliable and critical guide to all aspects of one of the world's leading industries: the hospitality industry. The book focuses on key aspects of the hospitality management curriculum, research and practice bringing together leading scholars throughout the world. Each essay examines a theme or functional aspect of hospitality management and offers a critical overview of the principle ideas and issues that have contributed, and continue to contribute, within it. Topics include: • The nature of hospitality and hospitality management • The relationship of hospitality management to tourism, leisure and education provision • The current state of development of the international hospitality business • The core activities of food, beverage and accommodation management • Research strategies in hospitality management • Innovation and entrepreneurship trends • The role of information technology The SAGE Handbook of Hospitality Management constitutes a single, comprehensive source of reference which will satisfy the information needs of both specialists in the field and non-specialists who require a contemporary introduction to the hospitality industry and its analysis. Bob Brotherton formerly taught students of Hospitality and Tourism at Manchester Metropolitan University. He has also taught Research Methods to Hospitality and Tourism students at a number of international institutions as a visiting lecturer; Roy C. Wood is based in the Oberoi Centre of Learning and Development, India

Principles of Hotel Front Office Operations

Principles of Hotel Front Office Operations
Author: Sue Baker,Jeremy Huyton
Publsiher: Unknown
Total Pages: 16
Release: 199?
ISBN: 1928374650XXX
Category: Hotel front desk personnel
Language: EN, FR, DE, ES & NL

Principles of Hotel Front Office Operations Book Excerpt:

International Encyclopedia of Hospitality Management

International Encyclopedia of Hospitality Management
Author: Abraham Pizam
Publsiher: Butterworth-Heinemann
Total Pages: 712
Release: 2010
ISBN: 1856177149
Category: Business & Economics
Language: EN, FR, DE, ES & NL

International Encyclopedia of Hospitality Management Book Excerpt:

The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. This new edition updates and significantly revises 25% of the entries and has an additional 20 new entries. New online material makes it the most up-to-date and accessible Hospitality Management encyclopedia on the market. It covers all of the relevant issues in the field of hospitality management from both a sectoral level: Lodging, Restaurants/Food service, Time-share, Clubs and Events as well as a functional one: Accounting & Finance, Marketing, Strategic Management, Human Resources, Information Technology and Facilities Management. Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more crosssectional view across each subject field, or more focused information which looks closely at specific topics and issues within the hospitality industry today.

Principles of Hotel Front Office Operations

Principles of Hotel Front Office Operations
Author: Sue Baker
Publsiher: Burns & Oates
Total Pages: 135
Release: 1994-04-01
ISBN: 9780304327317
Category: Electronic Book
Language: EN, FR, DE, ES & NL

Principles of Hotel Front Office Operations Book Excerpt:

Hotel Accommodation Management

Hotel Accommodation Management
Author: Roy C. Wood
Publsiher: Routledge
Total Pages: 210
Release: 2017-10-10
ISBN: 1351690493
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Hotel Accommodation Management Book Excerpt:

This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets). International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

International Encyclopedia of Hospitality Management 2nd edition

International Encyclopedia of Hospitality Management 2nd edition
Author: Abraham Pizam
Publsiher: Routledge
Total Pages: 738
Release: 2012-06-25
ISBN: 1136439021
Category: Business & Economics
Language: EN, FR, DE, ES & NL

International Encyclopedia of Hospitality Management 2nd edition Book Excerpt:

The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. There are 185 Hospitality Management degrees in the UK alone. This new edition updates and significantly revises twenty five per cent of the entries and has an additional twenty new entries. New online material makes it the most up-to-date and accessible hospitality management encyclopedia on the market. It covers all of the relevant issues in the field of hospitality management from a sectoral level (lodging, restaurants/food service, time-share, clubs and events) as well as a functional one (accounting and finance, marketing, strategic management, human resources, information technology and facilities management). Its unique, user-friendly structure enables readers to find exactly the information they require at a glance – whether they require broad detail that takes a more cross-sectional view across each subject field or more focused information that looks closely at specific topics and issues within the hospitality industry today.

CTH Front Office Operations

CTH   Front Office Operations
Author: BPP Learning Media
Publsiher: BPP Learning Media
Total Pages: 321
Release: 2009-07-01
ISBN: 0751794414
Category: Business & Economics
Language: EN, FR, DE, ES & NL

CTH Front Office Operations Book Excerpt:

BPP Learning Media is proud to be the official publisher for CTH. Our CTH Study Guides provide the perfect tailor-made learning resource for the CTH examinations and are also a useful source of reference and information for those planning a career in the hospitality and tourism industries.

Modern Hotel Operations Management

Modern Hotel Operations Management
Author: Michael Chibili
Publsiher: Routledge
Total Pages: 656
Release: 2017-10-03
ISBN: 1351217291
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Modern Hotel Operations Management Book Excerpt:

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.

Money Matters for Hospitality Managers

Money Matters for Hospitality Managers
Author: Cathy Burgess
Publsiher: Routledge
Total Pages: 256
Release: 2012-05-23
ISBN: 1136377719
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Money Matters for Hospitality Managers Book Excerpt:

Unique in its approach, 'Money Matters for Hospitality Managers' is unlike other heavy theoretical accounting texts, using real life scenarios to show managers how it's done. Backed up by a range of exercises and activities, it thus allows managers to put their learning straight into practice - and so to achieve immediate results! 'Money Matters' will actively help managers and employees in the industry to: · learn more about the control aspects in order to become more effective in their work · learn about the business and companies in the wider context · understand where their section of the organization fits in the 'bigger picture' · increase their knowledge and enhance career opportunities Covering an unprecedented range of sectors (including hotels, restaurants, contract catering, leisure tourism, cruise ships and theme parks), the book supplies useful advice for the whole hospitality industry. It is ideal for operational and first line management, for whom it provides a welcome, accessible and hands-on introduction to finance and accounting in their sector.

Educational Strategies for the Next Generation Leaders in Hotel Management

Educational Strategies for the Next Generation Leaders in Hotel Management
Author: Feng, Jiuguang
Publsiher: IGI Global
Total Pages: 399
Release: 2015-04-30
ISBN: 1466685662
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Educational Strategies for the Next Generation Leaders in Hotel Management Book Excerpt:

As the hospitality industry continues to grow, managers and educators are faced with the task of preparing future hospitality professionals for a rewarding but challenging career. Due to the impact of an ever-changing economy on the industry as a whole, the education of hotel managers and professionals has become an increasingly important area of study. Educational Strategies for the Next Generation Leaders in Hotel Management combines practical experience with the effective pedagogical approaches being implemented in higher learning institutions and hospitality programs internationally. Highlighting key issues surrounding the current and future scope of hotel management and the skills and knowledge necessary for career success in the hospitality industry, this publication is an essential reference source for hospitality managers, educators, and students interested in the future of the industry and the best practices for hospitality education. This publication features timely, research-based chapters and analysis relevant to topics in the hospitality industry including, but not limited to, craft-based learning, e-learning, higher education, hospitality management, human resources, opening delays, professional development, six sigma, women in global leadership, and work integrated learning.

Business of Hotels

Business of Hotels
Author: Hadyn Ingram
Publsiher: Routledge
Total Pages: 240
Release: 2007-06-07
ISBN: 1136359443
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Business of Hotels Book Excerpt:

The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a business providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world. This new edition is the outcome of a thorough revision of an established text. The new material includes a comprehensive profile of the hotel business in the 1990's and includes data, quotes and extracts from a wide range of authoritative industry sources.

PRINCIPLES OF HOTEL STAR RATINGS

PRINCIPLES OF HOTEL STAR RATINGS
Author: Dr. TAHIR SUFI`
Publsiher: Notion Press
Total Pages: 246
Release: 2019-08-12
ISBN: 1645879909
Category: Business & Economics
Language: EN, FR, DE, ES & NL

PRINCIPLES OF HOTEL STAR RATINGS Book Excerpt:

Hotel rating systems are used in almost all countries. The policy makers, managers, and researchers take this process seriously, and contribute in enhancing the system to reflect the needs of the modern traveler. Hotels also invest a lot for getting the desired star ratings. However, at the same time, apart from the guidelines and manuals of the star rating schemes, there is hardly any reliable source of information explaining the principles on which the star rating process is based. The available information can be confusing as different rating systems have different criteria for hotel evaluation. Considering this challenge, this book attempts to bring the star rating process to life through the principles of service quality management because hotel rating systems claim to raise standards of service. Such principles were identified through hundreds of research studies and existing hotel rating systems around the world. This book focusses on making the hotel rating process simple to understand for the benefit of students, managers, and policymakers.

Principles of Management for the Hospitality Industry

Principles of Management for the Hospitality Industry
Author: Dana V Tesone
Publsiher: Routledge
Total Pages: 416
Release: 2012-05-23
ISBN: 113643643X
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Principles of Management for the Hospitality Industry Book Excerpt:

It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers. By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter. Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding: improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms visualize key concepts with over one hundred explanatory diagrams gain confidence by testing your understanding on the accompanying website practical applications of theory are illustrated in international case studies throughout the book discussion questions prompt an exploration of key concepts.

Hotel Revenue Management From Theory to Practice

Hotel Revenue Management  From Theory to Practice
Author: Stanislav Ivanov
Publsiher: Zangador
Total Pages: 205
Release: 2014-03-15
ISBN: 9549278638
Category: Travel
Language: EN, FR, DE, ES & NL

Hotel Revenue Management From Theory to Practice Book Excerpt:

This research monograph aims at developing an integrative framework of hotel revenue management. It elaborates the fundamental theoretical concepts in the field of hotel revenue management like the revenue management system, process, metrics, analysis, forecasting, segmentation and profiling, and ethical issues. Special attention is paid on the pricing and non-pricing revenue management tools used by hoteliers to maximise their revenues and gross operating profit. The monograph investigates the revenue management practices of accommodation establishments in Bulgaria and provides recommendations for their improvement. The book is suitable for undergraduate and graduate students in tourism, hospitality, hotel management, services studies programmes, and researchers interested in revenue/yield management. The book may also be used by hotel general managers, marketing managers, revenue managers and other practitioners looking for ways to improve their knowledge in the field.

Hotel Front Office

Hotel Front Office
Author: Anonim
Publsiher: Tata McGraw-Hill Education
Total Pages: 374
Release: 2013
ISBN: 125900497X
Category: Hotel front desk personnel
Language: EN, FR, DE, ES & NL

Hotel Front Office Book Excerpt:

FCS Tourism Operations L2

FCS Tourism Operations L2
Author: Duncan Duffet
Publsiher: Pearson South Africa
Total Pages: 341
Release: 2008
ISBN: 9781770251434
Category: Tourism
Language: EN, FR, DE, ES & NL

FCS Tourism Operations L2 Book Excerpt:

Hospitality Management

Hospitality Management
Author: Roy C Wood
Publsiher: SAGE
Total Pages: 208
Release: 2015-04-14
ISBN: 1473927765
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Hospitality Management Book Excerpt:

"An innovative and cross-cutting approach to Hospitality that examines the fundamentals of the subject in a concise and commendable way. Roy Wood’s academic and practitioner expertise is brought to bear on this succinct synthesis of the subject that will quickly become a must read for all students and academics in the hospitality area." - Professor Stephen J. Page, Bournemouth University Hospitality Management: A Brief Introduction is designed for undergraduate and postgraduate students studying hotel and hospitality management and hospitality studies. The book includes coverage of the principal areas of functional management in hospitality including: employee relations accommodation management food and beverage management marketing and sales industry structure and strategy the nature of management roles hospitality management education future trends in the field. Roy Wood uses a wide range of established and contemporary research and reflects critically on its subject, including from the perspective of the hospitality consumer, to ensure that readers gain wide awareness of the realities and challenges of the hospitality industry.