Reference and Information Services

Reference and Information Services
Author: Kay Ann Cassell ,Uma Hiremath
Publsiher: American Library Association
Total Pages: 448
Release: 2019-01-04
ISBN: 083891568X
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Reference and Information Services Book Excerpt:

Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, and other key aspects of reference librarianship;selecting and evaluating reference materials, with strategies for keeping up to date;assessing and improving reference services;guidance on conducting reference interviews with a range of different library users, including children and young adults;a new discussion of reference as programming;important special reference topics such as Google search, 24/7 reference, and virtual reference; anddelivering reference services across multiple platforms As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.

Reference and Information Services

Reference and Information Services
Author: Richard E. Bopp
Publsiher: ABC-CLIO
Total Pages: 743
Release: 2011
ISBN: 1591583748
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Reference and Information Services Book Excerpt:

Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of "Reference and Information Services" takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, "Information Sources and Their Use," discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.

Evolution in Reference and Information Services

Evolution in Reference and Information Services
Author: Linda S Katz
Publsiher: Routledge
Total Pages: 252
Release: 2013-05-13
ISBN: 1135791686
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Evolution in Reference and Information Services Book Excerpt:

Explore ways to bring and keep your library’s electronic services up to date! From editor Di Su: “Some years ago, if you were told that a library’s catalog would be available on a 24/7/365 basis, you’d think it was just another fiction. Perhaps as influential as Johannes Gutenberg’s invention of movable type printing, the Internet is one of the most significant happenings in the information world in modern times.” In addition to showing you how library services have been influenced and enhanced by the advent of the Internet, Evolution in Reference and Information Services: The Impact of the Internet will enable you to make the most of the new opportunities that current technologies offer. This valuable book will also help you and your library avoid the pitfalls and new challenges to professional competency that come along with electronic research. Evolution in Reference and Information Services: gives you a review of the history of electronic reference looks at the increasing role of librarians as teachers and providers of technical help for users provides case studies and ways to evaluate electronic research methods suggests strategies for providing effective electronic services examines government Web sites explores Internet sources of health information shows you how to establish electronic services through your library’s portal site looks at how to manage a library computer lab and much more!

Reference and Information Services An Introduction 6th Edition

Reference and Information Services  An Introduction  6th Edition
Author: Melissa A. Wong,Laura Saunders
Publsiher: ABC-CLIO
Total Pages: 748
Release: 2020-04-30
ISBN: 1440868840
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Reference and Information Services An Introduction 6th Edition Book Excerpt:

This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios. Reference and Information Services is the go-to textbook for MSLIS and i-School courses on reference services and related topics. It is also a helpful handbook for practitioners. Authors include LIS faculty and professionals who have relevant degrees in their areas and who have published extensively on their topics. The first half of the book provides an overview of reference services and techniques for service provision, including the reference interview, ethics, instruction, evaluation and assessment, and services to diverse populations including children. This part of the book establishes a foundation of knowledge on reference service and frames each topic with ethical and social justice perspectives. The second part of the book offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type-including dictionaries, encyclopedias, indexes, and abstracts-as well as by broad subject areas including government, statistics and data, health, and legal information. This second part introduces the tools and resources that reference professionals use to provide the services described in the first half of the text. Reference and Information Services is a recognized textbook for information retrieval courses and updates the previous edition Editors and contributors are experts in the field Activity boxes engage readers and invite them to reflect on what they are learning and practice skills through real-life exercises Conscious integration of critical theory and social justice perspectives offers critical reflection on the standards and practices of the field and encourages readers to consider alternate perspectives

The Human Side of Reference and Information Services in Academic Libraries

The Human Side of Reference and Information Services in Academic Libraries
Author: Lesley Farmer
Publsiher: Elsevier
Total Pages: 160
Release: 2007-01-31
ISBN: 1780631006
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

The Human Side of Reference and Information Services in Academic Libraries Book Excerpt:

This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products? Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community) Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource

Reference and Information Services An Introduction 5th Edition

Reference and Information Services  An Introduction  5th Edition
Author: Linda C. Smith,Melissa A. Wong
Publsiher: ABC-CLIO
Total Pages: 880
Release: 2016-08-29
ISBN: 1440836973
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Reference and Information Services An Introduction 5th Edition Book Excerpt:

Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you—and through you, your patrons—to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content. • Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field • Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future • Encompasses the effective use of print sources, free online sources, and fee-based sources • Features individual chapters that can be used for in-service staff training or in student course packs

Introduction to Reference and Information Services in Today s School Library

Introduction to Reference and Information Services in Today s School Library
Author: Lesley S. J. Farmer
Publsiher: Rowman & Littlefield
Total Pages: 196
Release: 2014-03-27
ISBN: 0810887193
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Introduction to Reference and Information Services in Today s School Library Book Excerpt:

Students come to the school library every day with questions ranging from “How many people live in China?” to “I need to find out how the Sun began for my science paper.” Helping students find the answers to their questions is one of the most important responsibilities school librarians have. In Introduction to Reference and Information Services in Today's School Library, one of America’s premier school library educators covers the A-Z of both reference and information services for today’s library. Everything from teaching students how to use sources to both in-person and virtual reference service is covered. A key feature of the text is an annotated bibliography of core print and electronic sources for elementary, middle, and high school collections. Yes, reference and information services are vital library functions in the digital age. Even students who appear to be tech savvy have trouble finding the right information efficiently - and knowing what to do with it. This book examines information needs and behaviors, and provides strategies for assessing and meeting the informational needs of the school community. The book also addresses the conditions for optimum service: physical access (including virtual access), effective interaction and collaboration, instructional design, and systematic planning. Newer issues such as embedded librarianship, curation,collective intelligence, and web 2.0 intellectual property are also addressed. This book introduces the entering professional, and updates practitioners, to current standards and useful strategies.

Information Services Today

Information Services Today
Author: Sandra Hirsh
Publsiher: Rowman & Littlefield
Total Pages: 514
Release: 2015-03-19
ISBN: 144223959X
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Information Services Today Book Excerpt:

This book is an essential overview of what it means to be a library and information professional. Hirsh provides a broad overview of the transformation of libraries as information organizations, why these organizations are more important today than ever before, and the various career opportunities available for information professionals.

Library and Information Services

Library and Information Services
Author: Badan Barman
Publsiher: Krishna Kanta Handiqui State Open University
Total Pages: 147
Release: 2011-06-01
ISBN: 1928374650XXX
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Library and Information Services Book Excerpt:

Library and Information Services: Course Material for Diploma in Library and Information Science Programme of Krishna Kanta Handiqui State Open University

Evaluation of Reference Services

Evaluation of Reference Services
Author: Linda S Katz
Publsiher: Routledge
Total Pages: 334
Release: 2013-10-18
ISBN: 1317951271
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Evaluation of Reference Services Book Excerpt:

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.

Reference Services Planning in the 90s

Reference Services Planning in the 90s
Author: Gail Z. Eckwright
Publsiher: Psychology Press
Total Pages: 222
Release: 1994
ISBN: 9781560246190
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Reference Services Planning in the 90s Book Excerpt:

Here is a comprehensive look at planning for reference services in the 1990s. Full of practical as well as theoretical information, Reference Services Planning in the 90s gives readers a valuable overview of the "big picture" in current reference service. While some of the issues that faced librarians ten years ago are no longer significant, others remain--and an entirely new set of topics has arisen which needs to be addressed in light of recent developments in the field. Readers will find this book an important source of guidance and help as they negotiate their way through the current decade of reference services and beyond. Reference Services Planning in the 90s focuses on the issues that are important in reference work today. Chapters are practitioner-oriented and informational in nature. Some contain extensive bibliographies for future research. Among the many topics discussed are: reference service to rural library users and off-campus students and faculty the high cost of reference and the need for reassessment of service and delivery planning for online reference NREN and reference service education for reference/information service evaluation of reference service Library educators, library administrators of medium to large institutions, and reference librarians at all levels will find of wealth of practical knowledge in Reference Services Planning in the 90s. Individuals planning for reference service in academic and larger public libraries will find useful information in the areas of automation, education and staff development, evaluation, and service to specific populations. The book also serves as a helpful tool for those teaching reference services.

Information and Referral in Reference Services

Information and Referral in Reference Services
Author: Linda S Katz
Publsiher: Routledge
Total Pages: 259
Release: 2013-10-18
ISBN: 131795114X
Category: Education
Language: EN, FR, DE, ES & NL

Information and Referral in Reference Services Book Excerpt:

This book investigates a wide variety of situations and models which fall under the umbrella of information and referral. It examines traditional views in public libraries and library systems as well as descriptions of programs in nontraditional settings, such as academic libraries. A human services perspective is explored and research models are presented.

Reference Reborn Breathing New Life into Public Services Librarianship

Reference Reborn  Breathing New Life into Public Services Librarianship
Author: Diane Zabel
Publsiher: ABC-CLIO
Total Pages: 401
Release: 2010-12-16
ISBN: 1591588294
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Reference Reborn Breathing New Life into Public Services Librarianship Book Excerpt:

More than 30 stellar authors have contributed to these up-to-date essays on public services librarianship, including timely topics such as new service configurations, the impact of e-resources in reference and collection development, and innovative outreach. • Over 30 contributors, including established experts and the next generation of leaders in reference and public services librarianship • A subject index guides readers to topics of interest

Reference Services and Media

Reference Services and Media
Author: Linda S Katz
Publsiher: Routledge
Total Pages: 146
Release: 2014-07-16
ISBN: 1317789687
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Reference Services and Media Book Excerpt:

Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative theories and researched solutions on many technology problems and challenges such as formatting and compatibility, training of reference professionals and library users, costs, and information have and have nots. With the year 2000 and beyond upon us, emerging technologies afford tremendous opportunities for reference librarians and for improved and enhanced public access to information. In Reference Services and Media you will learn about planning for staffing, troubleshooting fund-raising, and budget developing to support the use of information technologies. You will also examine the impact new media has on academic libraries, specifically video and movie clips that are transferred over intranets and internets and their opportunities and legal implications. In Reference Services and Media you will also explore: desktop conferencing and web access for reference services versus personalized contact desktop conferencing with personal computers in remote areas for reference service assistance positive and negative aspects of using each technology in reference use instruction creative methods for procuring funding for an electronic information literary instruction classroom providing a digital library for a state library network raising confidence levels of public service librarians in using electronic resources to answer reference questions Reference Services and Media includes case studies, tables, and an annotated bibliography that serves as a librarian's media reference toolkit, making it essential for effective media reference work. An excellent source for the reference librarian, Reference Services and Media will assist you in adopting and incorporating new information technologies for the present and future.

Reference Service and Sources

Reference Service and Sources
Author: C.K. Sharma
Publsiher: Atlantic Publishers & Dist
Total Pages: 228
Release: 2006
ISBN: 9788126906239
Category: Information resources
Language: EN, FR, DE, ES & NL

Reference Service and Sources Book Excerpt:

The Rapid Developments In Computer Technology, Telecommunications, Printing Reprography, Etc. Have Important Implications For The Provision Of Information By Libraries To Their Users. Great Advances Have Been Made In The Automation Of Indexing And Abstracting Services. Despite Such Advances And Technological Impacts, The Actual Search Process And The End Result Remain The Same As In The Traditional Approach. Hence, The Significance Of Reference Sources And Services Cannot Be Overemphasised. The Reference Service Offered By The Libraries Enables The Readers To Obtain The Required Information From The Huge Collection Of Libraries In No Time. The Book Is Structured Into Two Parts. The First Part Acquaints The Readers With The Purpose, Functions And Kinds Of Reference Service; Qualities And Duties Of A Reference Librarian; Varied Sections In The Libraries; Reference Service In Public, Academic And Special Libraries; Sources And Classification Of Information, And Reference Queries.Part Ii Of The Book Is Devoted To Reference Sources. Beginning With The Evaluation Of Reference Sources, It Includes A Detailed Study On Directories, Bibliographies, Encyclopaedias, Biographies, Maps And Atlases, Dictionaries, Gazetteers And Guide Books.It Is Hoped That The Present Book Will Prove Useful For All Library Users. While The Teachers, Researchers And Students Of Library Science Will Find It Indispensable, The Reference Librarians Are Expected To Acquire Additional Skills Through This Book Which Shall Stand Them In Good Stead In The Technological Environment.

The Accuracy of Telephone Reference information Services in Academic Libraries

The Accuracy of Telephone Reference information Services in Academic Libraries
Author: Marcia J. Myers,Jassim M. Jirjees
Publsiher: Metuchen, N.J. : Scarecrow Press
Total Pages: 270
Release: 1983
ISBN: 1928374650XXX
Category: Academic libraries
Language: EN, FR, DE, ES & NL

The Accuracy of Telephone Reference information Services in Academic Libraries Book Excerpt:

Library Users and Reference Services

Library Users and Reference Services
Author: Linda S Katz
Publsiher: Routledge
Total Pages: 304
Release: 2013-05-13
ISBN: 1136588094
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Library Users and Reference Services Book Excerpt:

This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.

Assessing Reference and User Services in a Digital Age

Assessing Reference and User Services in a Digital Age
Author: Eric Novotny
Publsiher: Routledge
Total Pages: 258
Release: 2013-05-13
ISBN: 1135804354
Category: Education
Language: EN, FR, DE, ES & NL

Assessing Reference and User Services in a Digital Age Book Excerpt:

Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

Opportunities for Reference Services

Opportunities for Reference Services
Author: Bill Katz
Publsiher: Routledge
Total Pages: 222
Release: 2019-12-20
ISBN: 1000759040
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Opportunities for Reference Services Book Excerpt:

This book, first published in 1991, explores the changing roles of reference services and offers advice and practical ideas to guide librarians through the increasingly tangled maze of duties being thrust upon the reference staff. Although the everyday work of the reference librarian is often taken for granted, these insightful chapters illuminate the essential service performed by the reference librarians as they facilitate access to information for a wide variety of users. Furthermore, this book helps reference librarians face the future by examining the technological and service developments that will challenge their profession. It addresses unique reference problems such as making use of the telephone as an information gathering tool, selecting reference material for the interdisciplinary field of Health, Physical Education, and Recreation (HPER), and helping non-law students with legal research. Topics related to information systems are examined such as the limitations of end-user online services, and an evaluation of the Library of Congress Information system. Authoritative contributors make recommendations on how to design services to coordinate with the new technology and how to change librarians’ roles so they can assist people in using these systems.

Finance Budget and Management for Reference Services

Finance  Budget  and Management for Reference Services
Author: Ruth A. Fraley,Bill Katz
Publsiher: Routledge
Total Pages: 386
Release: 2019-12-06
ISBN: 1000757722
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Finance Budget and Management for Reference Services Book Excerpt:

The library budget, a topic of primary importance to the reference librarian, is thoroughly examined in this book, first published in 1988. Experts offer insightful suggestions for reference librarians to understand and take responsibility for budget issues, directly and indirectly. They address the ability to explain the budget - which actually entails explaining the collection, the services, and the process in place for managing the fiscal resources - a necessary skill for any reference librarian faced with looming budget cuts. Providing quality services on a limited budget is also explored. The contributors provide helpful essays on convincing the parent agency to provide adequate support, setting goals and priorities, generating revenue, and more.