Reference Services Review

Reference Services Review
Author: Anonim
Publsiher: Unknown
Total Pages: 135
Release: 1973
ISBN: 1928374650XXX
Category: Bibliography of bibliographies
Language: EN, FR, DE, ES & NL

Reference Services Review Book Excerpt:

Library Reference Services and Information Literacy Models for Academic Institutions

Library Reference Services and Information Literacy  Models for Academic Institutions
Author: Cordell, Rosanne M.
Publsiher: IGI Global
Total Pages: 254
Release: 2013-06-30
ISBN: 1466642424
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Library Reference Services and Information Literacy Models for Academic Institutions Book Excerpt:

As classrooms and universities strive to adapt their instructional methods to an ever progressing technological age, it is imperative that academic libraries also revisit the ways in which reference and instruction services are organized and implemented. Library Reference Services and Information Literacy: Models for Academic Institutions not only advocates for a more intentional integration of reference and instructional services, but it also provides organizational background, staff objectives, and various successes and challenges that have already been experienced by real institutions. This publication is an important reference source for librarians, practitioners, and university leaders who wish to maximize the current utilization of their resources.

Virtual Reference Services

Virtual Reference Services
Author: Stacey Kimmel,Jennifer Heise
Publsiher: CRC Press
Total Pages: 212
Release: 2003-09-10
ISBN: 9780789020451
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Virtual Reference Services Book Excerpt:

A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site

Reference Services Planning in the 90s

Reference Services Planning in the 90s
Author: Gail Z. Eckwright
Publsiher: Psychology Press
Total Pages: 222
Release: 1994
ISBN: 9781560246190
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Reference Services Planning in the 90s Book Excerpt:

Here is a comprehensive look at planning for reference services in the 1990s. Full of practical as well as theoretical information, Reference Services Planning in the 90s gives readers a valuable overview of the "big picture" in current reference service. While some of the issues that faced librarians ten years ago are no longer significant, others remain--and an entirely new set of topics has arisen which needs to be addressed in light of recent developments in the field. Readers will find this book an important source of guidance and help as they negotiate their way through the current decade of reference services and beyond. Reference Services Planning in the 90s focuses on the issues that are important in reference work today. Chapters are practitioner-oriented and informational in nature. Some contain extensive bibliographies for future research. Among the many topics discussed are: reference service to rural library users and off-campus students and faculty the high cost of reference and the need for reassessment of service and delivery planning for online reference NREN and reference service education for reference/information service evaluation of reference service Library educators, library administrators of medium to large institutions, and reference librarians at all levels will find of wealth of practical knowledge in Reference Services Planning in the 90s. Individuals planning for reference service in academic and larger public libraries will find useful information in the areas of automation, education and staff development, evaluation, and service to specific populations. The book also serves as a helpful tool for those teaching reference services.

Reference Services and Media

Reference Services and Media
Author: Linda S Katz
Publsiher: Routledge
Total Pages: 146
Release: 2014-07-16
ISBN: 1317789687
Category: Business & Economics
Language: EN, FR, DE, ES & NL

Reference Services and Media Book Excerpt:

Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative theories and researched solutions on many technology problems and challenges such as formatting and compatibility, training of reference professionals and library users, costs, and information have and have nots. With the year 2000 and beyond upon us, emerging technologies afford tremendous opportunities for reference librarians and for improved and enhanced public access to information. In Reference Services and Media you will learn about planning for staffing, troubleshooting fund-raising, and budget developing to support the use of information technologies. You will also examine the impact new media has on academic libraries, specifically video and movie clips that are transferred over intranets and internets and their opportunities and legal implications. In Reference Services and Media you will also explore: desktop conferencing and web access for reference services versus personalized contact desktop conferencing with personal computers in remote areas for reference service assistance positive and negative aspects of using each technology in reference use instruction creative methods for procuring funding for an electronic information literary instruction classroom providing a digital library for a state library network raising confidence levels of public service librarians in using electronic resources to answer reference questions Reference Services and Media includes case studies, tables, and an annotated bibliography that serves as a librarian's media reference toolkit, making it essential for effective media reference work. An excellent source for the reference librarian, Reference Services and Media will assist you in adopting and incorporating new information technologies for the present and future.

Information Brokers and Reference Services

Information Brokers and Reference Services
Author: Robin Kinder,Bill Katz
Publsiher: Routledge
Total Pages: 326
Release: 2019-12-06
ISBN: 1000757692
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Information Brokers and Reference Services Book Excerpt:

The contradictory yet complementary relationship between libraries and information brokers is examined in this volume, first published in 1988. Since its escalation in the 1960s, information brokering has challenged the role of the library in society. Librarians discuss their concerns about information brokers - the impact of brokers on reference services, the competence of brokers, abuse of library services by brokers, and whether libraries should provide competing fee-based services. Brokers share their own view as ‘entrepreneurs’, providing background, offering advice, and explaining the risks involved in their business. This lively, often controversial discussion offers suggestions for improving relations between libraries and information brokers, while continuing to serve the public well.

Coming of Age in Reference Services

Coming of Age in Reference Services
Author: Linda S Katz
Publsiher: Routledge
Total Pages: 198
Release: 2013-10-18
ISBN: 131795145X
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Coming of Age in Reference Services Book Excerpt:

Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you’ll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship. Coming of Age in Reference Services allows you to gain first-hand experience that will guide you through problems or issues that may occur in your library. Addressing the uses and intricacies of electronic information, this book offers you information that will help you with a variety of other topics, including: training and retraining in reference skills and subject knowledge, interpersonal abilities, and thinking skills in order to improve services for the 21st century defining “Generation X,” being a member of this generation, and their growing need for information and learning opportunities exploring how long reorganization plans take to be implemented and how the library environment can enhance services for users by discussing the history of Holland Library Public Services focusing on freshman taking English 101 to better teach them how to find information through cultivating better relationships with academic departments, creating web modules to reach more students, and understanding departmental cultures integrating techniques for finding books and using encyclopedias into the University’s World Civilization course to encourage critical thinking discussing the impression of American Academic Libraries through the experiences of a Library Fellow from Lithuania Coming of Age in Reference Services leads you through the transformation of the Holland Library, allowing you to learn about the decisions, planning, and ingenuity involved in establishing a modern and more efficient information center. Containing appendices and a chronological timetable documenting the library’s history, Coming of Age in References Services offers you knowledge from experience concerning library reorganization and the ever-changing world of a successful reference librarian.

Coming of Age in Reference Services

Coming of Age in Reference Services
Author: Christy Zlatos
Publsiher: Psychology Press
Total Pages: 220
Release: 1999
ISBN: 9780789006660
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Coming of Age in Reference Services Book Excerpt:

Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you'll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship. Coming of Age in Reference Services allows you to gain first-hand experience that will guide you through problems or issues that may occur in your library. Addressing the uses and intricacies of electronic information, this book offers you information that will help you with a variety of other topics, including: training and retraining in reference skills and subject knowledge, interpersonal abilities, and thinking skills in order to improve services for the 21st century defining "Generation X," being a member of this generation, and their growing need for information and learning opportunities exploring how long reorganization plans take to be implemented and how the library environment can enhance services for users by discussing the history of Holland Library Public Services focusing on freshman taking English 101 to better teach them how to find information through cultivating better relationships with academic departments, creating web modules to reach more students, and understanding departmental cultures integrating techniques for finding books and using encyclopedias into the University's World Civilization course to encourage critical thinking discussing the impression of American Academic Libraries through the experiences of a Library Fellow from Lithuania Coming of Age in Reference Services leads you through the transformation of the Holland Library, allowing you to learn about the decisions, planning, and ingenuity involved in establishing a modern and more efficient information center. Containing appendices and a chronological timetable documenting the library's history, Coming of Age in References Services offers you knowledge from experience concerning library reorganization and the ever-changing world of a successful reference librarian.

Rethinking Reference for Academic Libraries

Rethinking Reference for Academic Libraries
Author: Carrie Forbes, Associate Dean for Student and Scholar Services, University of Denver Libraries,Jennifer Bowers
Publsiher: Rowman & Littlefield
Total Pages: 262
Release: 2014-12-05
ISBN: 1442244534
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Rethinking Reference for Academic Libraries Book Excerpt:

Rethinking Reference for Academic Libraries: Innovative Developments and Future Trends, containing five sections and fourteen chapters, reviews the current state of reference services in academic libraries with an emphasis on innovative developments and future trends. The main theme that runs through the book is the urgent need for inventive, imaginative, and responsive reference and research services.

Digital Reference Services

Digital Reference Services
Author: Linda S Katz
Publsiher: Routledge
Total Pages: 352
Release: 2013-10-31
ISBN: 1317951662
Category: Computers
Language: EN, FR, DE, ES & NL

Digital Reference Services Book Excerpt:

Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.

Library Users and Reference Services

Library Users and Reference Services
Author: Linda S Katz
Publsiher: Routledge
Total Pages: 304
Release: 2013-05-13
ISBN: 1136588094
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Library Users and Reference Services Book Excerpt:

This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.

Conflicts in Reference Services

Conflicts in Reference Services
Author: Bill Katz,William A. Katz,Ruth A. Fraley
Publsiher: Psychology Press
Total Pages: 236
Release: 1985
ISBN: 9780866563857
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Conflicts in Reference Services Book Excerpt:

This collection examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.

Personnel Issues in Reference Services

Personnel Issues in Reference Services
Author: Bill Katz,Ruth A. Fraley
Publsiher: Routledge
Total Pages: 214
Release: 2019-12-20
ISBN: 1000759032
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Personnel Issues in Reference Services Book Excerpt:

This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.

Serials and Reference Services

Serials and Reference Services
Author: Robin Kinder,Bill Katz,William A. Katz
Publsiher: Psychology Press
Total Pages: 457
Release: 1990
ISBN: 9780866568104
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Serials and Reference Services Book Excerpt:

Here is one of the first books to address the problems of serials as they relate to the user, the reference librarian, and the library itself. Opening a crucial dialogue, serials librarians and reference librarians explore ways in which they can work together to make serials more accessible to the user. With this vital new book, public services librarians will gain a better understanding of the unique nature of serials, especially concerning their acquisition and cataloguing, and technical services librarians will gain a clearer view of the problems involved in interpreting the record for the user. Serials and Reference Services provides a wealth of information that will help the cataloguer who must create a record out of a dizzying change of titles, volumes, and frequency; the reference librarian who must interpret the record for the user; the bibliographer who must select titles; the manager who will be viewing the new formats for serials; and the administrator who needs an overview in order to pull disparate services together into a functioning whole. Automation is also explored and finally, a look at the core collection--newspapers, comic books, and poetry magazines--gives an eclectic ending to the volume. Tillie Krieger, Peter Hernon, David C. Heisser, David C. Taylor, and Laura Peritore are among the well-known contributors to the book.

Reference Services for Archives and Manuscripts

Reference Services for Archives and Manuscripts
Author: Laura B Cohen
Publsiher: Routledge
Total Pages: 230
Release: 2012-11-12
ISBN: 1136371729
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Reference Services for Archives and Manuscripts Book Excerpt:

Like their librarian colleagues, reference archivists mediate between the user and the source material. However, given the nature of archival materials and of their holding repositories, unique issues arise. While such matters as provenance and original order and access and security continue to be vital underpinnings of their work, a myriad of other issues comes into play as reference archivists attempt to balance the competing demands of donors, researchers, the public, and the press. From the creation and dissemination of finding aids for electronic resources to the implementation of marketing strategies to increase support and strengthen service, Reference Services for Archives and Manuscripts shows you how to thrive in the changing world of archival reference. Intended to foster an appreciation of the issues both within and beyond the field of archives, Reference Services for Archives and Manuscripts reveals that today's archivist is straddling the world of the traditional with the world of the new. The book establishes its value as it guides you through new concerns such as how to: take advantage of technological developments in appraisal, accession, and preservation address copyright, privacy, and funding issues for electronic resources mount archival cataloging records on local and wide-area databases create a publicly available site on the Internet improve in-house access tools, professional abilities, and the caliber of public service address security issues and respond to theft Reference Services for Archives and Manuscripts also helps you by preparing you for changes in the relationship between archivist and researcher that will inevitably occur with further changes in technology. Other vital issues discussed are improved access for unserved and underserved groups, a revision in ethical codes, and the ability of archivists to become more customer-centered.

Modern Library Technology and Reference Services

Modern Library Technology and Reference Services
Author: Samuel T. Huang
Publsiher: Psychology Press
Total Pages: 139
Release: 1993
ISBN: 9781560244585
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Modern Library Technology and Reference Services Book Excerpt:

A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993. No index. The paper edition has the same ISBN. Annotation copyright by Book News, Inc., Portland, OR

Reference and Information Services

Reference and Information Services
Author: Kay Ann Cassell ,Uma Hiremath
Publsiher: American Library Association
Total Pages: 448
Release: 2019-01-04
ISBN: 083891568X
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Reference and Information Services Book Excerpt:

Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, and other key aspects of reference librarianship;selecting and evaluating reference materials, with strategies for keeping up to date;assessing and improving reference services;guidance on conducting reference interviews with a range of different library users, including children and young adults;a new discussion of reference as programming;important special reference topics such as Google search, 24/7 reference, and virtual reference; anddelivering reference services across multiple platforms As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.

Finance Budget and Management for Reference Services

Finance  Budget  and Management for Reference Services
Author: Ruth A. Fraley,Bill Katz
Publsiher: Routledge
Total Pages: 386
Release: 2019-12-06
ISBN: 1000757722
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Finance Budget and Management for Reference Services Book Excerpt:

The library budget, a topic of primary importance to the reference librarian, is thoroughly examined in this book, first published in 1988. Experts offer insightful suggestions for reference librarians to understand and take responsibility for budget issues, directly and indirectly. They address the ability to explain the budget - which actually entails explaining the collection, the services, and the process in place for managing the fiscal resources - a necessary skill for any reference librarian faced with looming budget cuts. Providing quality services on a limited budget is also explored. The contributors provide helpful essays on convincing the parent agency to provide adequate support, setting goals and priorities, generating revenue, and more.

Reference Service Expertise

Reference Service Expertise
Author: William A. Katz
Publsiher: Psychology Press
Total Pages: 188
Release: 1993
ISBN: 9781560244608
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Reference Service Expertise Book Excerpt:

This important volume presents a wealth of practical ideas for improving the art of reference librarianship. Reference Service Expertise provides pragmatic ways for librarians to aid patrons, consider reference collections and how they are employed, and assess various technologies in reference work. Dedicated to the idea that reference service is a benevolent desire to help the sometimes puzzled library user, this unique book describes numerous and varied means to that end and encourages reference librarians to become familiar with the multiple resources available in modern libraries. Reference Service Expertise pinpoints specific areas in which librarians can increase their knowledge in order to become more efficient. These strategies include using a systems approach in reference instruction for library professionals; guidelines for academic librarians to use for evaluating facilities, services, and staff as to how effectively they welcome users and validate their information needs; using team teaching to instruct users about library services; developing legal reference skills to support the constitutional right-to-know in a self-governing society; and helping non-science librarians to become science literate by reading popular science literature, watching science television programs, visiting science museums, and generally increasing their awareness of the problem of science illiteracy among the general population. A wide variety of resources available in today's reference libraries are discussed to help librarians become better informed about the options available to their patrons, including: ERIC and NTIS and the information gap between the two databases resources on the evolving market economy or investments in the Commonwealth of Independent States fee-based services PsycLIT (CD-ROM), PsycINFO (online), and the difference in retrieval patterns using the same vocabulary of terms interactive media centers--advantages and shortcomings Reference librarians in all types of libraries will benefit from chapters that describe specific methods for improving their own personal effectiveness as well as chapters that evaluate specific services and reference tools available for reference library users.

Reference Service

Reference Service
Author: Krishan Kumar
Publsiher: Vikas Publishing House
Total Pages: 447
Release: 2009-11-01
ISBN: 9780706986426
Category: Language Arts & Disciplines
Language: EN, FR, DE, ES & NL

Reference Service Book Excerpt:

The Fifth edition has been thoroughly revised and updated keeping in view the new developments and appearance of new significant reference sources. Some new readings have also been added to bring further readings. This work not only describes the various aspects of reference service such as functions, methods, principles theories, practices, problems, but also provides an overview of available significant reference books, dictionaries, encyclopedias, yearbooks, bibliographies, union catalogues, almanacs, directories, etc.