Rothstein On Reference With Some Help From Friends

Author by : Samuel Rothstein
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 27
Total Download : 951
File Size : 44,5 Mb
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Description : Now library professionals can enjoy the convenience of having 16 of Sam Rothstein's most memorable papers, spanning over three decades, all in one lively book. Samuel Rothstein--practitioner, teacher, and scholar--has influenced the thinking and practice of more reference librarians who are currently practicing than has any other single individual. In his honor, the editors of Rothstein on Reference not only feature Rothstein's seminal writing, but they have also included essays written by Rothstein's colleagues--including Charles Curran, Robert Hauptman, Marilyn Domas White, and Mary Biggs--that explore important issues confronting reference librarians today. Reference librarians and library historians will gain insights into the development of reference service in American libraries, the evaluation of reference services, the training and education of reference librarians, and much more. Both beginners and experts in the reference field will find much here for inspiration and enlightenment.


The Image And Role Of The Librarian

Author by : Linda S Katz
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 41
Total Download : 944
File Size : 41,6 Mb
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Description : The Image and Role of the Librarian addresses all aspects of professional identity for librarians, including professional roles, cultural images, popular perceptions, and future trends. The book examines historical representations, stereotypes, and popular culture icons and the role each plays in the relationship between librarian and patron. The book also looks at the profound impact the Internet has had on the services librarians provide and how electronic resources have transformed the roles and responsibilities of librarians.


Helping The Difficult Library Patron

Author by : Kwasi Sarkodie-Mensah
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 70
Total Download : 537
File Size : 55,7 Mb
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Description : A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technologies as the Internet and cell phones, and solutions from other professions as well as from the experience of librarians.


Managing The Twenty First Century Reference Department

Author by : Linda S Katz
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 14
Total Download : 825
File Size : 49,5 Mb
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Description : Learn the skills needed to update and manage a reference department that efficiently meets the needs of clients today—and tomorrow! Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas, this book presents successful methods for recruiting and retaining capable reference department staff and management, training new employees and adapting current services to an evolving field. Expert practitioners address the changing role of the reference library worker and how longstanding traditions and practices can be re-evaluated and re-applied. The information in this book is ideal for librarians and students of library studies looking to take their skills to the next level. Reference departments continue to evolve as the number of applicants qualified to run them declines. Managing the Twenty-First Century Reference Department: Challenges and Prospects explores the dynamics of leadership and management as well as a variety of other characteristics needed in a Head of Reference. It recognizes the increasing need for visionary leaders who can deal with shrinking budgets, soaring costs, expensive electronic resources, and high user expectations and provides you with practical advice on finding, training, and keeping these individuals. In addition to the training and recruitment techniques documented in this book, you will find extensive information on: setting and achieving goals creating and maintaining a positive work environment how to deliver quality services how to improve job satisfaction for library staff problem solving strategies the importance of communication making your reference department task- and employee-centered Managing the Twenty-First Century Reference Department: Challenges and Prospects also provides an inside look at Oregon State University’s Valley Library’s new management model. The library’s information professionals detail this new model’s current function, potential hazards, and multiple advantages. The user-friendly information documented in this chapter and in the book as a whole makes Managing the Twenty-First Century Reference Department: Challenges and Prospects an essential read for any librarian or student of library studies looking to meet the demands of an increasingly technical field.


New Technologies And Reference Services

Author by : Linda S Katz
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 89
Total Download : 849
File Size : 53,8 Mb
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Description : Offer your patrons the cutting-edge reference services they demand! In the past, a reference librarian needed to develop a command of a few reference works, master the skills of the reference interview, and interface with library users in person or via telephone. Today's reference librarian is faced with much, much more. New Technologies and Reference Services suggests ways you can tame the information explosion and take advantage of new technologies. This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services offers tested techniques for fostering information literacy in patrons daunted by the high-tech edge of the new library. Even computer-savvy younger students may need help learning specialized searching skills. This practical volume suggests several innovative ways to teach those skills using interactive classrooms, drop-in seminars, and required courses. New Technologies and Reference Services discusses the other implications of new technologies, including: developing trends in publishing, including value-added services and the death of the printed encyclopedia the effects of CD-ROM, electronic publishing, and the Internet on copyright issues videoconferencing at the reference desk collection strategies and budgets in an era of multiple formats decentralizing library reference services information apartheid, the growing gap between the information haves and have-notsThis helpful volume gives practical, tested advice and ideas on the broader issues of information technology. With plentiful Web addresses, New Technologies and Reference Services presents new ideas sure to make your job easier.


Doing The Work Of Reference

Author by : Celia Hales-Mabry
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 13
Total Download : 525
File Size : 54,5 Mb
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Description : Twenty-eight contributions from reference librarians discuss a variety of professional issues. Topics include, for example, orientation for the new reference librarian, customer service at the reference desk, working in a teaching library, reference assistance to remote users, training student information assistants, and professional development. The volume has been published simultaneously as The Reference Librarian, nos.72 and 73, 2001. Readers must bypass four pages of advertising ahead of the title page. c. Book News Inc.


Evolution In Reference And Information Services

Author by : Linda S Katz
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 97
Total Download : 185
File Size : 41,5 Mb
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Description : Explore ways to bring and keep your library’s electronic services up to date! From editor Di Su: “Some years ago, if you were told that a library’s catalog would be available on a 24/7/365 basis, you’d think it was just another fiction. Perhaps as influential as Johannes Gutenberg’s invention of movable type printing, the Internet is one of the most significant happenings in the information world in modern times.” In addition to showing you how library services have been influenced and enhanced by the advent of the Internet, Evolution in Reference and Information Services: The Impact of the Internet will enable you to make the most of the new opportunities that current technologies offer. This valuable book will also help you and your library avoid the pitfalls and new challenges to professional competency that come along with electronic research. Evolution in Reference and Information Services: gives you a review of the history of electronic reference looks at the increasing role of librarians as teachers and providers of technical help for users provides case studies and ways to evaluate electronic research methods suggests strategies for providing effective electronic services examines government Web sites explores Internet sources of health information shows you how to establish electronic services through your library’s portal site looks at how to manage a library computer lab and much more!


Encyclopedia Of Library And Information Science

Author by : Allen Kent
Languange : en
Publisher by : CRC Press
Format Available : PDF, ePub, Mobi
Total Read : 76
Total Download : 622
File Size : 49,8 Mb
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Description : Supplement 19: Accreditation and the Academic Library to The Use of an Animated Tutor in Teaching Chinese


Distance Learning

Author by : Hemalata Iyer
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 71
Total Download : 653
File Size : 47,7 Mb
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Description : The demand for and technology needed to create effective distance learning programs are increasing at a breakneck pace. Is your institution keeping up? As educators, information professionals are faced with the challenge of providing Web-based library instructional materials in a time of ever-changing technologies. This book will help you address that daunting challenge, examining ways to assess user needs, to develop and offer well-thought-out information literacy courses, to employ appropriate teaching methodologies, and to determine the effectiveness of existing information literacy programs. With Distance Learning: Information Access and Services for Virtual Users, you will examine: the evolution and significance of asynchronous learning networks (ALN) and various issues in ALN, including cost, faculty and technology requirements, the nature of the learning community, social presence, and collaborative environment virtual reference services, including electronic journals, subject directories, the invisible Web, and search engines the criteria for evaluating search results the role played by consortia and cooperative efforts in facilitating user access to library resources a review of selected literature addressing user characteristics and service/staff issues involved in providing information support for distance education the strategies, technologies, and pedagogical issues surrounding the development of Web-based library instruction tools—includes Web page design, copyright issues, Web site maintenance, and usability the award-winning online information literacy course developed at Ulster County Community College in New York—its development, course modules, and administrative challenges the library support services provided to distance learning students in the SUNY Plattsburg Telenursing Program the influence of cultural factors on interactions within and perceptions of distance education


Outreach Services In Academic And Special Libraries

Author by : Paul Kelsey
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 67
Total Download : 505
File Size : 42,8 Mb
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Description : The authors examine the creation and delivery of outreach programs designed to promote awareness of the library and meet the information needs of underserved or uninformed patrons. This extensive resource shows how to use outreach programs to reach out to specific library clientele.


Document Delivery Services

Author by : Robin Kinder
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 47
Total Download : 972
File Size : 49,7 Mb
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Description : In Document Delivery Services: Contrasting Views, you'll visit four university library systems to discover the considerations and challenges each library faced in bringing document delivery to its clientele. This book examines the questions about document delivery that are most pressing in the profession of library science. Despite their own unique experiences, you'll find common practices among all four—including planning, implementation of service, and evaluation of either user satisfaction and/or vendor performance.


Coming Of Age In Reference Services

Author by : Christy Zlatos
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 57
Total Download : 855
File Size : 43,6 Mb
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Description : Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you'll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship. Coming of Age in Reference Services allows you to gain first-hand experience that will guide you through problems or issues that may occur in your library. Addressing the uses and intricacies of electronic information, this book offers you information that will help you with a variety of other topics, including: training and retraining in reference skills and subject knowledge, interpersonal abilities, and thinking skills in order to improve services for the 21st century defining "Generation X," being a member of this generation, and their growing need for information and learning opportunities exploring how long reorganization plans take to be implemented and how the library environment can enhance services for users by discussing the history of Holland Library Public Services focusing on freshman taking English 101 to better teach them how to find information through cultivating better relationships with academic departments, creating web modules to reach more students, and understanding departmental cultures integrating techniques for finding books and using encyclopedias into the University's World Civilization course to encourage critical thinking discussing the impression of American Academic Libraries through the experiences of a Library Fellow from Lithuania Coming of Age in Reference Services leads you through the transformation of the Holland Library, allowing you to learn about the decisions, planning, and ingenuity involved in establishing a modern and more efficient information center. Containing appendices and a chronological timetable documenting the library's history, Coming of Age in References Services offers you knowledge from experience concerning library reorganization and the ever-changing world of a successful reference librarian.


Implementing An Inclusive Staffing Model For Today S Reference Services

Author by : Julia K. Nims
Languange : en
Publisher by : Rowman & Littlefield
Format Available : PDF, ePub, Mobi
Total Read : 68
Total Download : 955
File Size : 44,6 Mb
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Description : Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current and future users is to reconsider how their reference points and services are staffed and adopt a staff-based reference model. In Implementing an Inclusive Staffing Model for Today's Reference Services, Nims, Storm, and Stevens describe step-by-step how to transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked.


From Past Present To Future Perfect

Author by : Chris D. Ferguson
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 71
Total Download : 669
File Size : 52,6 Mb
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Description : Explore a compilation of reference service works by Charles A. Bunge, a leader in the field! This informative and delightful book highlights the contributions of Charles A. Bunge to the literature on reference service. From Past-Present to Future-Perfect: A Tribute to Charles A. Bunge and the Challenges of Contemporary Reference Service offers reference librarian professionals the reprints of selected articles by Charles Bunge, bibliographies of his published work, and original articles that draw on Bunge's values and ideas in assessing the present and shaping the future of reference service. Through this guide, you will explore four categories of Bunge's work, which include measuring the effectiveness of reference service, the reference environment, reference sources, and reflecting on the past and future of reference work. This important book will assist you in creating and maintaining an effective and ethical reference service that will help patrons find the materials they need. With From Past-Present to Future-Perfect, you will gain access to some of Bunge's most important articles on the reference environment. Some of the helpful reference service information you will examine includes: ways of putting joy back into reference work to counteract the situation of low morale among practicing reference librarians discussions on the challenge of continual learning for reference librarians and strategies for updating knowledge and skills understanding and organizational strategies for handling stress in the library workplace exploring the realm of an ethical reference practice and how a reference librarian should act or behave in providing reference services peer coaching programs for reference librarians to assist the learning and sharing of knowledge among colleagues organizing electronic reference sources assisting patrons with their reference questions using technology in the reference environment Thorough and comprehensive, this excellent resource explores the changes that have occurred in reference and information resources, and techniques for setting goals and objectives for your reference department. From Past-Present to Future-Perfect looks at the exciting and challenging world of reference librarianship and gives you valuable insights and ideas on how to improve and update your reference department.


Library Outreach Partnerships And Distance Education

Author by : Wendy Arent
Languange : en
Publisher by : CRC Press
Format Available : PDF, ePub, Mobi
Total Read : 71
Total Download : 885
File Size : 52,7 Mb
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Description : Increase patronage with effective outreach strategies! From the Introduction, by Wendi Arant and Pixie Anne Mosley: “Outreach is a concept that is gaining more and more significance for libraries, particularly with the recent developments in information technology. Dictionaries define it as 'the act of extending services, benefits, etc. to a wider section of the population.’This definition also implies a mission to communicate a particular message to an audience in order to gain their support. Its meaning for libraries is profound, having consequences for fund raising, public service, and public relations.” Library Outreach, Partnerships, and Distance Education: Reference Librarians at the Gateway focuses on extending community outreach in libraries toward a broader public by expanding services that are based on recent advances in information technology. This crucial volume with help you will explore many of the issues that are currently affecting libraries, including: the growth of technology and its effect on libraries and library users emerging literacy issues (computer literacy, non-English-speaking populations) providing effective services to at-risk populations diversity and multiculturalism and how they are changing the ways that libraries are used targeting and reaching specific user groups distance education--bringing the mountain to Mohammed If the public perception of libraries is ever to move beyond that of “musty old book warehouses,” librarians must take a more active role in the development of new services and in heightening awareness of their existing services and collections. Library Outreach, Partnerships, and Distance Education presents ideas and strategies that are now being implemented around the United States to do just that. This book should be a part of every library's plans for the future!


The Desk And Beyond

Author by : Sarah K. Steiner
Languange : en
Publisher by : Assoc of Cllge & Rsrch Libr
Format Available : PDF, ePub, Mobi
Total Read : 79
Total Download : 524
File Size : 49,5 Mb
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Description :


Reference Service Expertise

Author by : William A. Katz
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 36
Total Download : 529
File Size : 46,6 Mb
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Description : This important volume presents a wealth of practical ideas for improving the art of reference librarianship. Reference Service Expertise provides pragmatic ways for librarians to aid patrons, consider reference collections and how they are employed, and assess various technologies in reference work. Dedicated to the idea that reference service is a benevolent desire to help the sometimes puzzled library user, this unique book describes numerous and varied means to that end and encourages reference librarians to become familiar with the multiple resources available in modern libraries. Reference Service Expertise pinpoints specific areas in which librarians can increase their knowledge in order to become more efficient. These strategies include using a systems approach in reference instruction for library professionals; guidelines for academic librarians to use for evaluating facilities, services, and staff as to how effectively they welcome users and validate their information needs; using team teaching to instruct users about library services; developing legal reference skills to support the constitutional right-to-know in a self-governing society; and helping non-science librarians to become science literate by reading popular science literature, watching science television programs, visiting science museums, and generally increasing their awareness of the problem of science illiteracy among the general population. A wide variety of resources available in today's reference libraries are discussed to help librarians become better informed about the options available to their patrons, including: ERIC and NTIS and the information gap between the two databases resources on the evolving market economy or investments in the Commonwealth of Independent States fee-based services PsycLIT (CD-ROM), PsycINFO (online), and the difference in retrieval patterns using the same vocabulary of terms interactive media centers--advantages and shortcomings Reference librarians in all types of libraries will benefit from chapters that describe specific methods for improving their own personal effectiveness as well as chapters that evaluate specific services and reference tools available for reference library users.


Philosophies Of Reference Service

Author by : Celia Hales-Mabry
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 52
Total Download : 900
File Size : 55,6 Mb
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Description : In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more! In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as: achieving consistency in reference service through “shared values” the concept of tiered reference services (based on survey research) the little-discussed “art” of reference desk scheduling the importance of knowing your user and making appropriate accommodations partnerships in reference services techniques for conducting reference rovering the advantages of print fostering widely grounded research through reference service why reference librarians share with the corporate world many of the same desired outcomes with regard to service provision Designed to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.


Business Reference Services And Sources

Author by : Linda S Katz
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 71
Total Download : 802
File Size : 51,9 Mb
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Description : The most proactive source for business reference librarian information on the market, Business Reference Services and Sources: How End Users and Librarians Work Together shows you that the librarian-customer relationship is as synergistic as ever. It gives you timely facts about how librarians and users work together and how those partnerships are built. In it, you’ll encounter group projects done by faculty, students, external users, and non-librarian supervisors and discover an enlightening spirit of collaboration lacking in most research literature today. Further establishing the marketability of contemporary research librarians, Business Reference Service and Sources goes to the front lines of business reference service, solidifying and updating the librarian-user partnership. You’ll see how research librarians can reach users at the crux of their needs. Overall, individual chapters address the needs of such people as students, business school officials, and corporations. Specifically, you’ll read about these areas: Internet business research and ESL students corporate home pages as supplements to traditional business resources networking with community business sources synergy in the information specialist-customer partnership avoiding information overload in bibliographic instruction the Internet’s impact on government documents assessing the validity of electronic journals underprivileged, nontraditional students and bibliographic instruction Today, in our climate of negative ad campaigns directed at libraries and librarians in general, business reference librarians face many challenges, academic as well as professional. But if you’re one of the vocal, proactive supporters of productive librarian-customer partnerships, this book will help you “grow feet” and move out from behind the restrictive comfort of your desk into the world’s classrooms and manufacturing teams. Certainly, Business References and Sources will convince you that collaborative projects between contemporary reference librarians and end-users are alive and well.


Business Reference Services And Sources

Author by : Katherine M. Shelfer
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 56
Total Download : 172
File Size : 53,5 Mb
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Description : The most proactive source for business reference librarian information on the market, Business Reference Services and Sources: How End Users and Librarians Work Together shows you that the librarian-customer relationship is as synergistic as ever. It gives you timely facts about how librarians and users work together and how those partnerships are built. In it, you'll encounter group projects done by faculty, students, external users, and non-librarian supervisors and discover an enlightening spirit of collaboration lacking in most research literature today. Further establishing the marketability of contemporary research librarians, Business Reference Service and Sources goes to the front lines of business reference service, solidifying and updating the librarian-user partnership. You'll see how research librarians can reach users at the crux of their needs. Overall, individual chapters address the needs of such people as students, business school officials, and corporations. Specifically, you'll read about these areas: Internet business research and ESL students corporate home pages as supplements to traditional business resources networking with community business sources synergy in the information specialist-customer partnership avoiding information overload in bibliographic instruction the Internet's impact on government documents assessing the validity of electronic journals underprivileged, nontraditional students and bibliographic instruction Today, in our climate of negative ad campaigns directed at libraries and librarians in general, business reference librarians face many challenges, academic as well as professional. But if you're one of the vocal, proactive supporters of productive librarian-customer partnerships, this book will help you "grow feet" and move out from behind the restrictive comfort of your desk into the world's classrooms and manufacturing teams. Certainly, Business References and Sources will convince you that collaborative projects between contemporary reference librarians and end-users are alive and well.


Reference Services Planning In The 90s

Author by : Gail Z. Eckwright
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 38
Total Download : 460
File Size : 53,9 Mb
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Description : Here is a comprehensive look at planning for reference services in the 1990s. Full of practical as well as theoretical information, Reference Services Planning in the 90s gives readers a valuable overview of the "big picture" in current reference service. While some of the issues that faced librarians ten years ago are no longer significant, others remain--and an entirely new set of topics has arisen which needs to be addressed in light of recent developments in the field. Readers will find this book an important source of guidance and help as they negotiate their way through the current decade of reference services and beyond. Reference Services Planning in the 90s focuses on the issues that are important in reference work today. Chapters are practitioner-oriented and informational in nature. Some contain extensive bibliographies for future research. Among the many topics discussed are: reference service to rural library users and off-campus students and faculty the high cost of reference and the need for reassessment of service and delivery planning for online reference NREN and reference service education for reference/information service evaluation of reference service Library educators, library administrators of medium to large institutions, and reference librarians at all levels will find of wealth of practical knowledge in Reference Services Planning in the 90s. Individuals planning for reference service in academic and larger public libraries will find useful information in the areas of automation, education and staff development, evaluation, and service to specific populations. The book also serves as a helpful tool for those teaching reference services.


Reference Sources On The Internet

Author by : Karen R. Diaz
Languange : en
Publisher by : CRC Press
Format Available : PDF, ePub, Mobi
Total Read : 50
Total Download : 585
File Size : 53,9 Mb
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Description : The most user-friendly book on Internet library research to date, Reference Sources on the Internet: Off the Shelf and Onto the Web gives you a core list of online resources that will save those who visit your library considerable time. Its menu of current reference sites will help you wade through the mire of irrelevant, unreliable material and zero in on the cyberinfo that will more economically and accurately satisfy your users’needs. While online research has by no means replaced in-house paper materials, Resources on the Internet makes it clear that you can?t ignore the timely information that hovers only in cyberspace, outside the traditional library?s four walls. In this book, you?ll learn which search tools are out there, how to determine source reliability, and how to quickly frame a reference need in light of the existing collection of Internet resources. Here?s a quick search list of what you?ll find: a comparative study of existing search engines pinpointing career, government, patent, and geographical information sites covering education, psychology, finance, social science, and private business international trade sites accessing information on gender and cultural issues the performing arts, architecture, world history, languages, and literature sports and entertainment sources life, biological, and earth science sites In an era of library research where surfing the Internet for germane data too often means plowing through the home pages of Vanna White and Pennzoil, Resources on the Internet will teach you the idiosyncracies of the existing search engines while schooling you in how to weed out the propaganda. You?ll save yourself and your researchers time, and you?ll find yourself surfing from the stillwaters of research stagnance to the pipeline of library productivity.


Social Science Reference Services

Author by : Pam M. Baxter
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 15
Total Download : 658
File Size : 47,6 Mb
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Description : This new book examines the topics and issues important to information professionals and librarians-in-training who serve clientele using social science materials. Social Science Reference Services addresses reference services across the spectrum of the social sciences and embraces a multidisciplinary approach to providing both materials and services to users. Chapters illuminate the variety of information formats available through a bewildering array of delivery mechanisms from an astounding number of sources. Social Science Reference Services discusses areas not adequately covered in previous publications, including data files, federal economic statistics, and reference literature on the European Community. Contributing authors address dissertation development, improving the handling of business reference queries, user education/bibliographic instruction, data files for social research, strategies for locating information on environmental public policy, and using economic statistics from the federal government. Additionally, chapters focus on: the importance of government-produced information to social science research providing quality reference services to the many constituencies within an academic community supplementing academic classroom experience with library programs that enhance the information-seeking skills of students the importance of data sets to social science research and incorporating their use into providing quality information services Social Science Reference Services also explores some of the challenges of the automated environment, including the impact of technology on the availability and accessibility of information. This book is an ideal guide for information professionals and students of library science who need efficient access to information in the social science field in order to help patrons effectively.


Opportunities For Reference Services

Author by : Bill Katz
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 89
Total Download : 545
File Size : 47,9 Mb
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Description : Here is a refreshing new book that takes a unique look at the many aspects of reference librarianship. Written by reference librarians for reference librarians, this new volume explores the changing roles of reference services and offers advice and practical ideas to guide librarians through the increasingly tangled maze of duties being thrust upon the reference staff. Although the everyday work of the reference librarian is often taken for granted, these insightful chapters illuminate the essential service performed by the reference librarians as they facilitate access to information for a wide variety of users. Furthermore, this book helps reference librarians face the future by examining the technological and service developments that will challenge their profession. Opportunities for Reference Librarians addresses unique reference problems such as making use of the telephone as an information gathering tool, selecting reference material for the interdisciplinary field of Health, Physical Education, and Recreation (HPER), and helping non-law students with legal research. The fascinating anecdotes and encouraging discussions will be invaluable to reference library professionals for years to come. This important book covers a wide variety of topics of interest to reference librarians. Topics related to information systems are examined such as the limitations of end-user online services, and an evaluation of the Library of Congress Information system. Authoritative contributors make recommendations on how to design services to coordinate with the new technology and how to change librarians’roles so they can assist people in using these systems.


Reference Services In The Humanities

Author by : Judy Reynolds
Languange : en
Publisher by : CRC Press
Format Available : PDF, ePub, Mobi
Total Read : 29
Total Download : 629
File Size : 40,6 Mb
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Description : This helpful book provides practical insight into the work and environment of reference services in the humanities. Librarian?s mental maps of humanities reference materials must include an awareness of the metaphoric, not too precise nature of many patrons’queries. Reference Services in the Humanities discusses the structure of literature in the humanities and how it matches or challenges mental images of the field. Chapters are infused with the issues of language, names, and meaning within a metaphoric genre. The book serves as a guide to humanist?s use of metaphoric language and also as a bibliography of sources. Reference Services in the Humanities contains specific references for finding materials in areas that are not traditional, mainstream arts. This sample of disciplines provides case studies depicting each field?s particular idiosyncrasies. Chapters examine the challenge of referral reference and common problems encountered in searching for answers to patrons’questions. The book contains a theoretical framework for interacting with patrons and addresses options for humanities reference in an electronic age. This book brings together librarians and researchers who provide and manage reference services to a wide array of disciplines within the humanities. Authors come from all types of libraries and represent a broad spectrum of patrons, from the young student curious about the movies to practicing musicians and craftspersons. This diversity provides an informative grounding for practitioners and library school students and faculty who wish to become effective reference librarians in the future. Reference Services in the Humanities is divided into four sections which address research questions and challenges in selected disciplines, descriptions from the field, political issues in the humanities, and theories and ideas for the future. Specific topics explored include access to special collections, censorship, library resources for theater artists, history research, vocabulary control, labeling of minorities, craft information sources, and much more.


The Reference Librarian And Implications Of Mediation

Author by : Melvin Keith Ewing
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 44
Total Download : 956
File Size : 45,6 Mb
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Description : This informative volume is filled with valuable insights on the reference librarian's role as a connecting link between information seekers and the resources that provide answers to their questions. The Reference Librarian and Implications of Mediation helps librarians become successful mediators by teaching them the best approaches to providing resolutions or guidance to the appropriate resources. Chapters focusing on reference skills, communication abilities, accuracy in responding to specific inquiries, and sensitivity to various groups such as paraprofessionals and nontraditional patrons teach librarians how to become more effective mediators. This provocative book encourages librarians to go beyond merely providing answers or resources to helping clients better understand the physical surroundings, the social or educational context, and the ethical, political and economic climate in which the process takes place. A broad selection of chapters interpret mediation and explore diverse topics including traditional mediation, the impact of information technologies, the need for a human context, and an increasingly diverse group of library patrons requiring mediation services. The Reference Librarian and Implications of Mediation shows librarians how to develop a full understanding of an inquiry, ferret out what a client really needs, and ultimately pursue an appropriate response. Specific chapters cover a wealth of mediation topics including: a call for a return to client-oriented mediation electronic reference services information paraprofessionals the academic librarian's role in the educational process relationship between composition teachers and reference librarians predicting mediation accuracy from user impressions the influence of a shrinking information economy academic librarians and mediation in controversial scholarly communication


Reference Services For The Unserved

Author by : Linda S Katz
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 79
Total Download : 471
File Size : 50,7 Mb
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Description : New recognition within society of previously unserved populations has created the need for librarians to also recognize these groups and to find ways to serve them equally. Reference Services for the Unserved provides information, guidance, and inspiration to library professionals in their work with previously unserved populations so that these persons may be absorbed into the larger, served population groups. It helps librarians adjust to making accommodations for these new user groups, recognizing that many people in these populations have very specific needs and bring with them some specific limitations in their abilities to take advantage of existing library services. The Americans with Disabilities Act (ADA) has transformed the lives of disabled and challenged people by mainstreaming disabled children in public schools, moving mentally and developmentally disabled people into community-based residences and workshops, providing services to disabled college students, and enhancing workplace accommodations. At the same time, the ADA has presented new challenges for the library community. Reference Services for the Unserved guides library professionals in meeting these new challenges by bringing together research and descriptions of several successful attempts to meet the information needs of previously unserved populations. In guiding library professionals and administrators in effectively serving currently unserved populations, authors in Reference Services for the Unserved tell readers how to: approach services for patrons with mental illness--examines issues of behavior “inappropriate in the situation” and ways for librarians to understand this behavior in order to carry out their professional objectives of providing access to information, improving quality of life, and meeting the legal mandates of the ADA. address the needs of disabled students in the academic library--recognizes that the information needs of disabled students are not different from those of traditional students; the differences are in means of access, overcoming barriers to access, and the need for adaptive technologies and techniques. meet the information needs of battered women--suggests ways library professionals can better assist individual battered women, social service providers, and public policy or decision-makers. integrate technology into the library setting--focuses on people with severe and persistent mental illness (the improvement of access to information sources on behalf of people with cognitive disorders whose ability to process text-based information is impaired) and reports on the use of computer-aided instruction (CAI) and multimedia technology to meet their information needs. develop or upgrade services to patrons with special needs--a bibliography of useful material for guidance. Combined with strong administrative support, the information in Reference Services for the Unserved provides a strong foundation for making positive and effective changes to better accommodate disabled and challenged patrons. Library professionals and administrators and students of library and information sciences will find it a necessary guide in their attempts to provide effective and quality services to all patrons.


The Reference Library User

Author by : William A. Katz
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 51
Total Download : 887
File Size : 48,8 Mb
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Description : Provide the best possible service to your library patrons. With a healthy respect for those who seek assistance at the reference desk, a group of library and information service specialists examine the public whom they serve. The Reference Library User focuses on the possible interactions between the reference librarian and the library user. The authoritative contributors discuss many problems in the relationship between the public and the library, and all offer suggestions that will at least help librarians to better serve the public on a daily basis. A major emphasis of The Reference Library User is on the various populations using the library and their particular needs. For example, one chapter examines the information needs of deinstitutionalized patrons and presents methods of providing service and a rationale for community outreach. The state program in Rhode Island is outlined, describing efforts to reach community residents through public libraries and the state operated Bookmobile. Other chapters provide strategies for providing reference services to older adults, the learning disabled, the blind, and the physically handicapped. This informative new volume also deals with general concerns facing librarians today, including determining the audience for both public and academic libraries, educating the user, encouraging nonusers to become library users, and calming irate patrons. Reference librarians will be particularly interested in the problems and solutions discussed in this new volume, as will library managers and administrators who will always benefit from a fresh perspective on public service for the library user.


Continuing Education Of Reference Librarians

Author by : Bill Katz
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 93
Total Download : 813
File Size : 44,6 Mb
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Description : Here is a crucial book on the neglected issue of continuing education of reference librarians. For librarians seeking to enhance and maintain a high level of quality reference work and for managers who must assure that their staffs receive the basics in continuing education, this is essential reading. Continuing Education of Reference Librarians addresses the concerns of all librarians that they must be informed and educated in order to excel in their work. In the first several chapters of this comprehensive volume, on-the-job librarians focus on the increased need for nontraditional approaches to continuing education and training of reference staff. They offer practical ways of making additional training both useful and relatively easy to carry out within the library setting. Teachers of reference offer suggestions for contending with current formal courses, and they also examine the responsibilities of not only the reference librarian but also the bibliographer and faculty member in staying abreast of current trends. Also in this broad-based look at continuing education is a list of critical skills most librarians expect of their reference people, including reference interview techniques, mastery of basic reference sources, and an understanding of new technologies; a review of the most revolutionary change in teaching reference librarianship in the last 100 years--the online search; and a discussion on ethics, including the need for librarians to be aware of the basic documents of the American Library Association, and more importantly, the need to treat all library users equally, in terms of access and service, regardless of status and personal prejudice. Continuing Education of Reference Librarians focuses on specific types of training for librarians. Authorities explain pioneering programs in California and Maryland which deal with teaching basic reference tools to beginning librarians and paraprofessionals. They also discuss the role of multitype networks in continuing education as the most cost and time efficient means available today, and the use of self-directed contract learning as a method that requires long-term planning and rewards in contrast to the immediate results of a short-term plan of education. The management perspective of continuing education is also included. Working library directors offer their observations on sound, inspirational approaches to continuing education. They also examine the critical role department heads play as mentor to beginning reference librarians.


Government Documents And Reference Services

Author by : Robin Kinder
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 19
Total Download : 779
File Size : 42,7 Mb
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Description : This helpful new book discusses access possibilities and policies with regard to government information. New and impending legislation, information on most frequently used and requested sources, and grant writing are some of the topics covered in the comprehensive chapters. Government Documents and Reference Services helps make sense of technical reports, government regulations, patents, and other difficult areas the librarian has to deal with. Reference and technical librarians will find this an indispensable tool to guide them through the intricacies of government document research.