Description : A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers is central to this radical re-think on service delivery.IT remains crucial to the ongoing success of most businesses, and David Miller’s new model helps service providers gain a clear understanding of the businesses they seek to serve.
Description : MISSION - GOVERNANCE - OPERATIONS - The MGO System is a treasure chest of knowledge that accelerates the learning cycle for anyone seeking to understand what it takes for a board of directors to govern most effectively for the owners they represent. Through a practical, no nonsense approach, the authors reveal the best-practices that are all too often overlooked by governing boards. Whether you are a CEO, new board member or a stakeholder seeking to learn what you can do to make your board more effective, this book is for you. Easy to understand and follow, the MGO system provides a framework that bridges the gap between the rhetoric and the reality of effective board governance. The MGO System is the medicine that deals with the disease of poor board governance, not Its symptoms.
Description : This report looks at the capacity and capabilities of civil servants of OECD countries and suggests approaches for addressing skills gaps through recruitment, development and workforce management
Description : This book combines academic wisdom and practitioners’ insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-à-vis technology, innovation and “big data”, and their disruptive effects on society and government. This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.
Description : This review examines the functioning, structure and organisation of the central government and line ministries in Kazakhstan, as well as their capacities to implement national objectives and priorities, outlined in the Kazakhstan’s Vision 2050.
Description : This book explores how many issues related to development and governance –including migration, disaster management, environmental justice, peace and security, sustainability, public-private partnerships, and terrorism – impact the practice of social work. It takes a global, comparative approach, reflecting the global context in which social workers now operate.
Description : This practical handbook describes the foundations and the key elements of clinical governance as they apply to mental health and learning disability services. Key topics include: service user involvement; clinical audit; clinical risk management; evidence-based practice; information management; staffing; and education and training. These issues have special relevance to mental health and learning disability services, which often engage a more varied staff than many others. Difficulties may arise when viewpoints diverge, as might be the case between health, social services and criminal justice professionals. Above all, user and carer involvement calls for special insights. Patients and carers are often vulnerable and misunderstood: the protection of their rights calls for skills of advocacy and communication. Two sets of standards that describe the structures and strategies required to implement clinical governance, and ways managers can support their front-line staff, are provided. Practical guide for practitioners and managers. Well-illustrated, concise chapters presenting a wealth of practical wisdom from expert writers. Comprehensive clinical governance standards.