The Call

The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents' experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.

Volume 29 records the story of the RCA's first fifty years of mission in sub-Saharan Africa, told through the eyes of a missionary who has worked for half a century in this difficult region of the world. A fascinating account of the church's work in a foreign land, this volume also includes twenty-seven illustrations and six maps of the sub-Sahara.

By the author of Pond Puckster! Making diving headers on the soccer field or climbing the toughest walls of rock, Mardi Slote lives life to the fullest. Like her father, she fearlessly "pushes the envelope" in all she does. But when her father announces that he is going to climb the world's tallest mountain, a mountain that has already claimed more than a hundred lives, Mardi is afraid. The Call of Sagarmatha follows David Slote's battle for survival against the elements on Mount Everest, or Sagarmatha, as the native people of Nepal refer to it. Meanwhile, Mardi must come to grips with her anger over that climb, an anger which threatens to destroy her zest for life, and tear her family apart. In a novel which captures the drama of climbing, from the rocky cliffs of New Hampshire to the slopes of Mount Everest, the greatest struggle is in the soul of a twelve year-old girl.

Two years after earning a business degree with honors from the University of Colorado, Trent Newcomer decides to abandon his corporate job, sell his car, and travel around the globe with nothing more than what he can fit in a small backpack. His goal is simple: experience all that the world has to offer so he can then be satisfied with settling down to a normal life. Over the next year and a half, the adventures that find Newcomer and the people he encounters teach him more about the world and his own place in it than he could have ever imagined. From having a gun pulled on him in Vietnam and being jumped by a gang of men while trying to change money on Kenyas black market to experiencing more near-death bus rides than he can count, Newcomer soon discovers that the journey itself is much more meaningful than checking items off a to-do list. Part travelogue and part memoir, The Call of the World is a candid and insightful account of the challenges and joys of backpacking solo around the globe, as well as one young mans journey of personal discovery. The Call of the World has been recognized as a Medalist (Travel Essay) in the 2009 Independent Publisher Book Awards, as well as a Finalist (Travel/Travel Guide) in the 2009 Next Generation Indie Book Awards.

Enriched Classics offer readers accessible editions of great works of literature enhanced by helpful notes and commentary. Each book includes educational tools alongside the text, enabling students and readers alike to gain a deeper and more developed understanding of the writer and their work. The Call of the Wild tells the story of the magnificent dog, Buck, who’s loyalty is tested by cruel men in search of gold in the Klondike. Brutally treated, Buck finds the blood of his wolf ancestors rising within him and breaks free to roam the Alaskan wilderness as leader of a pack instead of as a pawn in his owner’s ruthless mission. Enriched Classics enhance your engagement by introducing and explaining the historical and cultural significance of the work, the author’s personal history, and what impact this book had on subsequent scholarship. Each book includes discussion questions that help clarify and reinforce major themes and reading recommendations for further research. Read with confidence.

Edith Ayrton Zangwill's 1924 novel The Call is widely regarded as one of the most important suffrage novels of the early 20th century. Including authoritative notes and commentary throughout, this is the first comprehensive scholarly edition of the novel. The Call tells the story of a young chemist, Ursula Winfield, who comes of age in the years before the start of the First World War. Confronted by the gross injustices faced by women and the working class in early 20th-century Britain, she is drawn inexorably and with increasing militancy into the suffragette movement. The story charts the conflict between her political commitments and her personal life as the Great War approaches. Alongside the definitive text of the novel, this edition also includes contextual historical documents – from contemporary reviews of the novel to newspaper coverage of the suffragette movement – and critical chapters by leading scholars exploring the world of the novel.

Puts the reader in the role of umpire with hypothetical and real situations from major and minor league baseball, and the calls the real umpires made

Collection of addresses by one of the Church of England's most loved and respected pastors.

ETAPS2000 was the third instance of the EuropeanJoint Conferenceson Theory and Practice of Software. ETAPS is an annual federated conference that was established in 1998 by combining a number of existing and new conferences. This year it comprised ?ve conferences (FOSSACS, FASE, ESOP, CC, TACAS), ?ve satellite workshops (CBS, CMCS, CoFI, GRATRA, INT), seven invited lectures, a panel discussion, and ten tutorials. The events that comprise ETAPS address various aspects of the system - velopment process, including speci?cation, design, implementation, analysis, and improvement. The languages, methodologies, and tools which support these - tivities are all well within its scope. Di?erent blends of theory and practice are represented, with an inclination towards theory with a practical motivation on one hand and soundly-based practice on the other. Many of the issues involved in software design apply to systems in general, including hardware systems, and the emphasis on software is not intended to be exclusive.

This book constitutes the proceedings of the 10th International Conference on Advanced Data Mining and Applications, ADMA 2014, held in Guilin, China during December 2014. The 48 regular papers and 10 workshop papers presented in this volume were carefully reviewed and selected from 90 submissions. They deal with the following topics: data mining, social network and social media, recommend systems, database, dimensionality reduction, advance machine learning techniques, classification, big data and applications, clustering methods, machine learning, and data mining and database.

The most comprehensive medical assisting resource available, Kinn's The Medical Assistant, 11th Edition provides unparalleled coverage of the practical, real-world administrative and clinical skills essential to your success in health care. Kinn's 11th Edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help you confidently prepare for today's competitive job market. Study more effectively with detailed Learning Objectives, Vocabulary terms and definitions, and Connections icons that link important concepts in the text to corresponding exercises and activities throughout the companion Evolve Resources website and Study Guide & Procedure Checklist Manual. Apply what you learn to realistic administrative and clinical situations through an Applied Learning Approach that integrates case studies at the beginning and end of each chapter. Master key skills and clinical procedures through step-by-step instructions and full-color illustrations that clarify techniques. Confidently meet national medical assisting standards with clearly identified objectives and competencies incorporated throughout the text. Sharpen your analytical skills and test your understanding of key concepts with critical thinking exercises. Understand the importance of patient privacy with the information highlighted in helpful HIPAA boxes. Demonstrate your proficiency to potential employers with an interactive portfolio builder on the companion Evolve Resources website. Familiarize yourself with the latest administrative office trends and issues including the Electronic Health Record. Confidently prepare for certification exams with online practice exams and an online appendix that mirrors the exam outlines and provides fast, efficient access to related content. Enhance your value to employers with an essential understanding of emerging disciplines and growing specialty areas. Find information quickly and easily with newly reorganized chapter content and charting examples. Reinforce your understanding through medical terminology audio pronunciations, Archie animations, Medisoft practice management software exercises, chapter quizzes, review activities, and more on a completely revised companion Evolve Resources website.

Capture the fortune you're losing with every trade by learning to exploit options The Options Edge + Free Trial shows you how to capture the fortune you lose out on every day. Buying and selling traditional investments often entails instruments with optionality. Sometimes this optionality is explicit, while other times it is hidden. If you're not leveraging these embedded options to their fullest advantage, you're losing money. Most retail investors don't truly understand the nuances involved in successful options trading and instead rely on more comfortable instruments with fewer complex mechanics. If you're interested in optimizing your portfolio, it's time to step out of your comfort zone and learn what you've been missing. This book gives you the background you need to take full advantage of options in this booming market. The companion website features easy to use analytical tools that help investors find the best opportunities so you can start applying these methods right away. Whether or not you ultimately decide to start actively trading options, the concepts discussed will make you a better all-around trader with greater security in your financial affairs. Most investors buy and sell options every day without ever knowing it. This book relates stories of those who have leveraged options to make fortunes and those who have lost by not understanding the optionality of their financial endeavors. You must know the fundamentals of options, and then learn to recognize hidden options, in order to improve success in all of your investment activities. After taking these steps, you can go on to: Create hidden options at little or no cost Structure your finances to reduce risk and increase wealth Utilize a practical pricing model for smarter investing The listed options are currently the only growing exchange traded financial product in the developed markets, with a current average volume of 20 million contracts—equivalent to 2 billion shares—per day. Now is the perfect opportunity to fortify your finances, and The Options Edge + Free Trial gives you the understanding and practical tools you need to optimize your portfolio today.

Simplified Arbitration -- Larger Disputes -- Awards Under Arbitration -- Investor Information -- Violations and Complaints -- Resolution of Allegations -- Minor Rule Violation -- Firm Element Continuing Education -- Regulatory Element -- Circuit Breakers -- Limit up Limit down (LULD) -- Pretest -- Answer Keys -- Chapter 1: Option Basics -- Chapter 2: Option Strategies -- Chapter 3: Index, Interest Rate, and Currency Options -- Chapter 4: The Options MarketPlace -- Chapter 5: Option Taxation and Margin Requirements -- Chapter 6: Option Compliance and Account Supervision -- Chapter 7: Securities Industry Rules and Regulations -- Glossary of Exam Terms -- Index -- Advert -- Access Code -- EULA

Cold calling, like a colonoscopy, is a pain in the butt. You may not like the process, but they can both save your ass. My objective with this book is direct: to help you find new business by getting you in front of the people who can buy. What you’ll get from this book is what you can’t get from anywhere else: my perspective. You’ll learn what I’ve learned up until now. It just won’t take you a lifetime to learn it like it did me. Part one of this book is about the mental game of cold calling: how to get the courage to deal with your fears to do whatever it takes to get in front of buyers. Part two includes specific strategies and techniques to get there. And not all have anything to do with cold calling as you know it.

Today's dynamic organizations must achieve positive results in record time - a challenge that requires managers to avoid problems before they arise and to solve these issues quickly. Human Performance Improvement (HPI) is a powerful tool that can be used to help build intellectual capital, establish and maintain a 'high-performance workplace, enhance profitability, and encourage productivity' - as well as increase return on equity and improved safety. Written by a group of highly respected authors in the field, this book will show you how to:- - discover and analyze performance gaps - plan for future improvements in human performance - design and develop cost-effective interventions to close performance gaps.

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Already delayed at the point of origin, having missed a connecting flight, required to spend another night in an interim hotel in a foreign country, and now this! It was as if destiny was preparing him well for this journey of unknowns that he had embarked upon...As Gyana sat in the room alone and looked at the single window with bars, it felt like being in a jail, waiting to be rescued from suspicion. Will they be able to verify his paperwork and identity? Will they do it in a timely manner to enable him to continue with his travel plans? What will happen if they are not able to verify the documents? A multitude of questions played havoc on his mind, with no answers in sight. —excerpt from Smile with Knowledge Describing the ground realities faced by an Indian couple when they moved from India to the United States in the early 90’s in an age without internet or cell phones, this is a first hand account of the life as foreign students in the U.S., along with its myriad perks and challenges. Relating a true story of success while balancing life on a shoestring budget, this is also a tale of small hopes, small pleasures, small battles, and small victories, and yet how all these small things together formed a memorable journey that was larger than life.

This book constitutes the thoroughly refereed revised selected papers of the 15th International Symposium on Trends in Functional Programming, TFP 2014, held in Soesterberg, The Netherlands, in May 2014. The 8 revised full papers included in this volume were carefully and selected from 22 submissions. TFP is an international forum for researchers with interests in all aspects of functional programming, taking a broad view of current and future trends in the area.