Developing Librarian Competencies For The Digital Age

Author by : Jeffrey G. Coghill
Languange : en
Publisher by : Rowman & Littlefield
Format Available : PDF, ePub, Mobi
Total Read : 26
Total Download : 102
File Size : 53,5 Mb
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Description : Librarianship is both an art and a science. Librarians study the science of information and how to work with clients to help them find solutions to their information needs. They also learn quickly that there is an art to working with people, to finding the answers to tough questions using the resources available and knowing which information resources to use to find the information being sought in short order. But, what technical skills do librarians need to be successful in the future? How can library managers best develop their staffs for success? Developing Librarian Competencies for the Digital Age explores questions such as: What is the composition of a modern library collection? Will that collection look different in the future? What are the information sources and how do we manage those? What are the technical skills needed for a 21st century librarian? How will reference services change and adapt to embrace new ways to interact with library patrons or clients? What kinds of library skills are needed for the librarian of today to grow and thrive, now and into the future? How will service models change to existing clients and how will the model change going into the future of librarianship? What kinds of budgeting challenges are there for libraries and the administrators who oversee these libraries? What do the library professional organizations see as the core skills needed for new graduates and those practicing in the profession going into the future? In answering those questions, the book identifies specific digital skills needed for success, ways of developing those skills, and ways of assessing them.


Global Evolution

Author by : Kaetrena D. Davis
Languange : en
Publisher by : Assoc of Cllge & Rsrch Libr
Format Available : PDF, ePub, Mobi
Total Read : 87
Total Download : 833
File Size : 48,5 Mb
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Academic Library Research

Author by : Marie L. Radford
Languange : en
Publisher by : Association of College & Research Libraries
Format Available : PDF, ePub, Mobi
Total Read : 60
Total Download : 523
File Size : 46,6 Mb
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Description : Advances in information technology, networked systems, and especially the advent of the Web have driven a rapid and vast change in academic libraries. Almost every aspect of library work has been dramatically impacted by the Web which enabled greatly enhanced remote access to collections and services and has prompted innovations such as virtual reference, e-book and e-journal collection development, and digitized archives. Academic Library Research: Perspectives and Current Trends updates traditional topics that have undergone exceptional, and in some cases, unexpected change since 1990 as well as reaching into new areas that have developed. It combines theoretical scholarship as well as research designed to inform practice, including case studies and user surveys.


Improving Internet Reference Services To Distance Learners

Author by : Rita Pellen
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 83
Total Download : 623
File Size : 48,9 Mb
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Description : In their efforts to provide distance learners with the most effective services possible, librarians and information specialists are working more and more with faculty in academic departments, IT departments, and other librarians at cooperating institutions. Improving Internet Reference Services to Distance Learners chronicles how those efforts have seen librarians become actively involved in online course management and delivery systems, particularly Blackboard, Desire2Learn, and WebCT, or by “embedding” themselves into the online course structure to better learn where students need assistance. This invaluable resource also examines how librarians use Internet resources to support professional and continuing education and to establish university-wide information and referral services to provide quality service to distance learners. Improving Internet Reference Services to Distance Learners encourages librarians to think more broadly about working with “outside” individuals when designing and providing reference and other services to nontraditional users. The book examines why it’s best to consider user needs, funding, staff management, and collaboration development when planning Internet reference services, how to develop and implement a required, credit-bearing online information literacy course, and how to apply effective marketing techniques from the business world to increase awareness of reference support services available to distance learners. It also offers a look at the Walden University Library at Indiana University-Bloomington, which “houses” no print collection—only online databases—and includes case studies that document the design and development of Internet reference services for the University of Illinois’ Fire Service Institute, and the efforts to provide support for doctor of pharmacy students at the University of Wisconsin-Madison in their final year of study. Improving Internet Reference Services to Distance Learners provides practical information on: monitoring online discussion threads devoted to library research Web-based interactive tutorials integrating library services in support of coursework integrating library services into online courses offering, promoting, and providing instruction to public users, as well as local and distance students developing a web site that centralizes information about library services and resources the potential of the academic library to be the central provider of information and referral services for an entire university Improving Internet Reference Services to Distance Learners is an invaluable resource for librarians working in academic, school, special, and public settings, and for library science faculty and students.


Reference Service

Author by : Marjorie E. Murfin
Languange : en
Publisher by : Littleton, Colo. : Libraries Unlimited
Format Available : PDF, ePub, Mobi
Total Read : 37
Total Download : 524
File Size : 42,8 Mb
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Managing Reference Today

Author by : Kay Ann Cassell
Languange : en
Publisher by : Rowman & Littlefield
Format Available : PDF, ePub, Mobi
Total Read : 30
Total Download : 809
File Size : 43,8 Mb
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Description : Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc. Collections have changed too– from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives. Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part. Managing Reference Today: New Models and Practices • highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections. • describes new ways of providing reference services and new ideas of how to select and manage reference collections. • Identifies the best practices for meeting the needs of current and future library users in academic, special, and public library settings.


Reference Reborn

Author by : Diane Zabel
Languange : en
Publisher by : ABC-CLIO
Format Available : PDF, ePub, Mobi
Total Read : 91
Total Download : 133
File Size : 50,6 Mb
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Description : More than 30 stellar authors have contributed to these up-to-date essays on public services librarianship, including timely topics such as new service configurations, the impact of e-resources in reference and collection development, and innovative outreach. * Over 30 contributors, including established experts and the next generation of leaders in reference and public services librarianship * A subject index guides readers to topics of interest


Teaching Reference Today

Author by : Lisa A. Ellis
Languange : en
Publisher by : Rowman & Littlefield
Format Available : PDF, ePub, Mobi
Total Read : 60
Total Download : 151
File Size : 51,9 Mb
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Description : Reference and Information Services, if it may still be referred to by this term, is an evolving outreach service in libraries. This is not only due to Google and the Internet, but also other technological advances afford users online access to a plethora of content, free and proprietary. This evolution has also caused a shift in the theories and practices (especially, core functions and values) of reference and information services as library schools seek greater alignment with practitioners and libraries on the forefront of these changes. As academics and practitioners work together to educate library students on the kinds of changes happening in reference and information services, they are rethinking their curriculum and assignments to incorporate real-world challenges adaptive to user needs. Likewise, libraries may work through their regional library consortia to plan professional development workshops or training sessions to teach new skills and methods of approach required for such changing services. Here’s a tool for library school instructors, library students, professional development instructors, and current librarians poised to change, which specifically addresses the pedagogy of reference and information services in flux. It will help answer questions such as: How may we better educate a new and current generation of reference and information service professionals, given the challenges they will likely encounter? What kinds of assignments could be devised to better promote active learning in a transformative field like reference and information services? What new approaches or theories could be applied to assist library professionals in meeting the informational needs of users?


Weeding And Maintenance Of Reference Collections

Author by : Linda S Katz
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 90
Total Download : 818
File Size : 53,7 Mb
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Description : Here is unique volume offering practical advice on weeding and maintaining reference collections. It covers different types of libraries--academic, corporate, public--and problems, and librarians describe in detail methods and criteria used by their libraries in weeding their reference collections. Dr. Pierce has organized the topics of her book into relevant chapters. These chapters, bound to appeal to a variety of needs, address and discuss the problems and management of growing reference collections. As many librarians find weeding reference books a difficult task, most reference departments suffer from a lack of space as a result. Collection growth reduces shelf and seating space, and both books and people are lost in the clutter. In reading this essential book, reference supervisors will come to understand the importance of allowing reference area growth combined with effective weeding to promote an attractive and well-stocked reference area. Heads of reference will find Weeding and Maintenance of Reference Collections full of useful information, from the specific criteria and detailed methods contributed by several librarians who have found success in weeding their reference collections, to the practical hints on planning and evaluating collection contents and organization. Students and faculty of library schools and information studies will gain insight into successful management of increasing amounts of reference material as the Information Age gathers momentum into the 1990s.


Academic Libraries

Author by : Thomas G. Kirk
Languange : en
Publisher by : Assoc of Cllge & Rsrch Libr
Format Available : PDF, ePub, Mobi
Total Read : 24
Total Download : 166
File Size : 50,9 Mb
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Description : These proceedings begin with four theme papers on civil rights, information technologies, the Information Society, and measures of success. Fifty-two contributed papers are then organized into seven broad subject areas: (1) academic librarianship (stereotypes of librarians, minority leadership, collegial leadership, curriculum reform, library services to remote sites, librarians as academic advisors, and support for university decision makers); (2) bibliographic control (circulation of dissertations and cataloger/archivist cooperation); (3) bibliographic instruction (freshman writers, CD-ROM usage, learning style theory, composition/bibliographic instruction connections, and instructional design); (4) collection management and development (research collections, pricing, African American reference sources, resource sharing, output measures for cartographic collections, psychology collection development, and access to primary sources); (5) general administration (paperbacks, diversification, library structures, library/computing partnerships, systematic planning in small academic libraries, and organizational change); (6) readers services (services to visiting scholars, electronic and printed information in English studies, evaluation of research service, science faculty's information seeking behavior, and relevance judgments); and (7) technology (interface design and customizing the catalog). Program sessions on administration, bibliographic instruction, buildings, collection development, community college libraries, cultural diversity, genealogy, international librarianship, personnel, preservation, public services, and technology are summarized. Author and subject indexes are included. (MES)


Rothstein On Reference With Some Help From Friends

Author by : Samuel Rothstein
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 10
Total Download : 541
File Size : 49,5 Mb
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Description : Now library professionals can enjoy the convenience of having 16 of Sam Rothstein's most memorable papers, spanning over three decades, all in one lively book. Samuel Rothstein--practitioner, teacher, and scholar--has influenced the thinking and practice of more reference librarians who are currently practicing than has any other single individual. In his honor, the editors of Rothstein on Reference not only feature Rothstein's seminal writing, but they have also included essays written by Rothstein's colleagues--including Charles Curran, Robert Hauptman, Marilyn Domas White, and Mary Biggs--that explore important issues confronting reference librarians today. Reference librarians and library historians will gain insights into the development of reference service in American libraries, the evaluation of reference services, the training and education of reference librarians, and much more. Both beginners and experts in the reference field will find much here for inspiration and enlightenment.


Reader In American Library History

Author by : Michael H. Harris
Languange : en
Publisher by : Washington : Microcard Editions
Format Available : PDF, ePub, Mobi
Total Read : 95
Total Download : 321
File Size : 40,5 Mb
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Description :


User Education In North American Academic Libraries

Author by : Sarv Krishna Lakhanpal
Languange : en
Publisher by : Saskatoon : Collection Development Department, University of Saskatchewan Library
Format Available : PDF, ePub, Mobi
Total Read : 86
Total Download : 288
File Size : 52,7 Mb
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Doing The Work Of Reference

Author by : Linda S Katz
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 63
Total Download : 966
File Size : 46,6 Mb
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Description : Become more versatile, competent, and resourceful with these practical suggestions! Becoming a first-class reference librarian demands proficiency in a wide range of skills. Doing the Work of Reference offers sound advice for the full spectrum of your responsibilities. Though many aspects of a reference librarian's work are changing with astonishing speed, the classic principles in this volume will never go out of date. This comprehensive volume begins with hints for orienting yourself to a new job and concludes with ideas for serving the profession. On the way, Doing the Work of Reference covers such diverse topics as working with student assistants, offering reference services to remote users, and keeping up your professional development. In addition, you will find strategies for dealing with technological change--not high-tech information that will become obsolete before the ink is dry, but ways of approaching the process of change that will work today, next week, and ten years from now. Doing the Work of Reference will help you increase your competence in: getting along with other staff members marketing the library to users and faculty handling ephemeral materials keeping students’attention in library instruction courses maintaining good relations with faculty increasing your subject knowledge and much more! This comprehensive guide is an essential handbook for librarians in the trenches. Whether you are a new librarian or a veteran at the reference desk, Doing the Work of Reference will help you burnish your skills.


Managing Change In Academic Libraries

Author by : Joseph Branin
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 21
Total Download : 223
File Size : 44,9 Mb
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Description : Managing Change in Academic Libraries helps academic librarians plan, implement, and manage changes to the fundamental structure of their organizations. It shows readers that in academic libraries the two driving forces behind most change are economics and technology. Declines in funding for education and in the purchasing power of libraries have made it impossible to maintain the status quo, let alone realize growth, in traditional information services and collection development. Add to this downward trend in library economics, the explosion of new information technology and its potential for radically altering communications and knowledge management, and one has the ingredients for some amazing changes in libraries. To help manage these many changes, chapters in Managing Change in Academic Libraries approach change with a mixture of radical and rational ideas. Readers learn academic librarians’views on dealing with change as they read about: an environmental scan which identifies both internal and external forces that are increasing the amount and scope of change in academic libraries technological change and its impact in academic libraries the academic library director’s role as an agent of change how two large library systems managed to change in some very fundamental ways when faced with serious economic and political challenges difficult personnel issues faced by academic libraries as they move into new organizational structures and adopt new management styles the future of traditional reference services in light of rapid developments in computing and networking how to change bibliographic control to better serve the changing expectations and needs of user communities conducting a restructuring study and recommendations for organizational change in a large research library system Each chapter shows academic librarians how they can respond imaginatively and nimbly to economic, political, and technological change that envelopes their professional work life. Academic librarians will refer to Managing Change in Academic Libraries again and again as a survival tool as they meet with challenging and unpredictable changes.


The Eleventh Off Campus Library Services Conference Proceedings

Author by : Patrick Mahoney
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 77
Total Download : 635
File Size : 47,7 Mb
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Description : Learn how to provide better service to distance information users! This book is the result of the conference held in May, 2004 in Scottsdale, Arizona, focusing on librarians' challenges providing service to nontraditional faculty and students. Respected authorities discuss in detail specific problems—and fresh strategies and solutions—to further promote service to distance information users. Each chapter tackles a particular issue such as collaboration outside the contributor's organization or how services can be monitored and assessed to gauge quality, and fully explains what can be done to address those issues. Each distinguished contribution was carefully selected by a 26-member advisory board using a juried abstracts process. Thorough bibliographies, useful figures, tables, and graphs provide accessibility and clarify ideas. Some of the topics in this book include: the promotion of library services to Native American students the planning and development process of a project to create a Web-based multi-media instruction tool for off-campus graduate students an examination of direct linking tools provided by major aggregators distance learning for the learning disabled distance learning implementation strategies for institutions course management software (CMS) and library services integration a survey of Association of Research Libraries offered services the do’s and don’ts of videoconferencing on and off-campus an eBooks collection study one-on-one research coaching via digital reference service an online tool that assesses students’ research skills and attitudes creating a library CD for off-campus students expanding student and faculty access to information services the collaboration with faculty on electronic course reserves developing assessment questions for services supporting off-campus learning programs providing secure off-campus access to library services beyond proxy servers and much, much more! The Eleventh Off-Campus Library Services Conference Proceedings is an invaluable comprehensive resource detailing the latest challenges and solutions for on- and off-campus librarians.


Cooperative Efforts Of Libraries

Author by : Rita Pellen
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 97
Total Download : 671
File Size : 50,8 Mb
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Description : Explore a wide variety of cooperative initiatives—at regional, statewide, and international levels! This book examines a wide variety of cooperative efforts and consortia in libraries, both geographically and in terms of such activities as digitization and cooperative reference services. You'll learn how libraries are cooperating regionally, on the statewide level, and internationally to provide better service to all kinds of users. Cooperative Efforts of Libraries explores aspects of cooperation that include remote storage, virtual reference service, collection development, staff training and instruction, preservation, interlibrary loan, and international cooperation in Latin America and the Caribbean. From the editors: “Cooperation used to mean primarily cataloging via OCLC, interlibrary loan, and perhaps mutual borrowing privileges, but economics and technology are combining to broaden the playing field considerably. This collection reflects this diversity.” Part one of Cooperative Efforts of Libraries highlights cooperation in regional and statewide activity. You'll learn about: Metro, a multitype cooperative designed to coordinate the implementation of virtual reference among libraries in New York City cooperation between remote, rural, and isolated libraries in the Northern Great Plains and Rocky Mountain West regions, including the creation of the Online Dakota Information Network (ODIN) and similar organizations a Virtual Library of Virginia project in which the highly specialized skills of librarians were used to enhance vendor-supplied MARC records for a much more accessible full-text database the efforts of each university within the state system in Florida to contribute digitized versions of rare and specialized Floridiana to a joint electronic collection which is available to everyone in the state a centrally funded project to support the information literacy efforts of librarians at each campus of the California State University System and make all of them available at the other campus libraries a joint collection development project within the state universities and community and technical colleges of Minnesota the successful lobbying effort which brought them a $3 million annual supplement to cooperatively redress past underfunding for collections the history of resource sharing in Louisiana, Illinois, and Texas—detailed and extensive analyses Part two of Cooperative Efforts of Libraries presents a sampling of the wide variety of cooperative efforts that make libraries so unusual among institutions and librarians so unusual among professionals. In this section, the President of the Center for Research Libraries discusses the increasing cost and physical constraints that make it difficult for hundreds of libraries to store and preserve print copies of the same research materials. This section also examines: a collaborative digital reference project among three small liberal arts college libraries in New England the history of cooperative collection development among three Pennsylvania college libraries the University of Kansas Libraries' efforts to establish cooperative education programs to microfilm brittle books and create microform masters of embrittled volumes—which are then made available for sale to other libraries an American university's offer of interlibrary access to the students and faculty of an Armenian university where resources are severely limited the challenges of providing interlibrary loan in Latin America the planning of an international summit cosponsored by the Southeast Florida Library Information Network, a regional multitype cooperative in South Florida, and IFLA, designed to lay the groundwork for further cooperative efforts between U.S. libraries and libraries in Latin America and the Caribbean


Reference Services Planning In The 90s

Author by : Gail Z. Eckwright
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 64
Total Download : 814
File Size : 44,7 Mb
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Description : Here is a comprehensive look at planning for reference services in the 1990s. Full of practical as well as theoretical information, Reference Services Planning in the 90s gives readers a valuable overview of the "big picture" in current reference service. While some of the issues that faced librarians ten years ago are no longer significant, others remain--and an entirely new set of topics has arisen which needs to be addressed in light of recent developments in the field. Readers will find this book an important source of guidance and help as they negotiate their way through the current decade of reference services and beyond. Reference Services Planning in the 90s focuses on the issues that are important in reference work today. Chapters are practitioner-oriented and informational in nature. Some contain extensive bibliographies for future research. Among the many topics discussed are: reference service to rural library users and off-campus students and faculty the high cost of reference and the need for reassessment of service and delivery planning for online reference NREN and reference service education for reference/information service evaluation of reference service Library educators, library administrators of medium to large institutions, and reference librarians at all levels will find of wealth of practical knowledge in Reference Services Planning in the 90s. Individuals planning for reference service in academic and larger public libraries will find useful information in the areas of automation, education and staff development, evaluation, and service to specific populations. The book also serves as a helpful tool for those teaching reference services.


Envisioning Our Preferred Future

Author by : Bradford Lee Eden
Languange : en
Publisher by : Rowman & Littlefield
Format Available : PDF, ePub, Mobi
Total Read : 60
Total Download : 711
File Size : 44,5 Mb
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Description : Volume 8 of the series Creating the 21st-Century Academic Library is focused on new services, directions, job duties and responsibilities for librarians in academic libraries of the 21st century. Topics include research data management services, web services, improving web design for library interfaces, cooperative virtual reference services, directions on research in the 21st-century academic library, innovative uses of physical library spaces, uses of social media for disseminating scholarly research, information architecture and usability studies, the importance of special collections and archival collections, and lessons learned in digitization and digital projects planning and management. Data management services are highlighted in the context of a consortium of smaller liberal arts and regional institutions who share a common institutional repository. Survey research plays a role in a number of chapters. One provides insight into how academic libraries are currently approaching web services, web applications, and library websites. A second survey is used to explore the role of librarians as web designers, and provides detailed information related to job titles, job duties, time percentages related to duties, and other duties outside of web design. Comments of those surveyed are included and make interesting reading and a deeper understanding of this new function in libraries. More generally, is a survey study exploring how librarians feel about the changes that are currently happening within the profession, as well as how these changes have personally affected their job duties and their current job assignments. Case studies are include one that features QuestionPoint in the context of a cooperative virtual reference service; another shows how research and scholarship can be disseminated using social media tools such as blogs, Twitter, ResearchGate and Google Scholar, among others; a other studies explore the importance of user engagement and buy-in before moving forward on digitization; and one shows how information architecture and usability emerge from the redesign of a public library website and whose successful completion involves user surveying, focus groups, peer site reviews, needs analysis, and usability testing. Two chapters deal with the changing legal context: the importance and understanding of copyright and author rights in the 21st-century academic library, and the basics Family Educational Rights and Privacy Act (FERPA). It is hoped that this volume, and the series in general, will be a valuable and exciting addition to the discussions and planning surrounding the future directions, services, and careers in the 21st-century academic library.


College And Research Libraries

Author by :
Languange : en
Publisher by :
Format Available : PDF, ePub, Mobi
Total Read : 61
Total Download : 668
File Size : 46,5 Mb
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Description : Includes section "Book reviews," Mar. 1940-


Reference And Information Services An Introduction 5th Edition

Author by : Linda C. Smith
Languange : en
Publisher by : ABC-CLIO
Format Available : PDF, ePub, Mobi
Total Read : 31
Total Download : 268
File Size : 51,5 Mb
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Description : Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you—and through you, your patrons—to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content. • Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field • Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future • Encompasses the effective use of print sources, free online sources, and fee-based sources • Features individual chapters that can be used for in-service staff training or in student course packs


Collection Development

Author by : Maureen Pastine
Languange : en
Publisher by : Routledge
Format Available : PDF, ePub, Mobi
Total Read : 45
Total Download : 549
File Size : 55,5 Mb
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Description : With the prolific changes in the electronic environment, do you sometimes feel overwhelmed by the multiplying of electronic information resources, the different methods of access, and their combined impact on collection development? If so, Collection Development is the book to help you get a handle on what’s out there! In no time at all, you’ll be able to select and integrate electronic resources into collection development programs at even the most traditional of libraries! In the process, you will learn alternative approaches for dealing with electronic databases, on-line access, and fiscal planning for the integration of the new information technologies into collection development. Collection Development offers useful strategies for dealing with electronic resources in terms of selection and evaluation, collection development policies, organizational structure, and budgeting. You also acquire important information on: Internet information resources accessible through Gophers and World Wide Web sites access vs. ownership issues serving the remote user at an extended campus site the relationship of selection to acquisitions managing a CD-Rom collection development process planning issues of cooperation, collaboration, and change pricing and planning issues and their impact on library budgets negotiating site licenses Librarians in collection development, academic librarians, and personnel in technology/authomation development will find Collection Development an indispensable tool for grappling with the demands and pressures of screening and choosing the most suitable information resources from the dynamic, even saturated, world of technology. The book’s insights and practical methodologies will help you integrate new on-line and electronic information resources into your program with relative ease.


Library Users And Reference Services

Author by : Jo Bell Whitlatch
Languange : en
Publisher by : Psychology Press
Format Available : PDF, ePub, Mobi
Total Read : 49
Total Download : 454
File Size : 54,7 Mb
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Description : This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book's final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.


The Evaluation Of Worldwide Digital Reference Services In Libraries

Author by : Jia Liu
Languange : en
Publisher by : Elsevier
Format Available : PDF, ePub, Mobi
Total Read : 20
Total Download : 626
File Size : 42,7 Mb
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Description : This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services. An international, evaluative approach is taken Includes unique information - which has never before being gathered and evaluated Includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library