Description : The long-awaited sequel to the bestselling sales classic The Challenger Sale 'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' DANIEL H. PINK, author of To Sell is Human and Drive Four years ago, the authors behind The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now they reveal something even more surprising: the highest-performing sales teams don't focus on friendly, attentive customers. Instead, they target challenger customers. Challenger customers are sceptical, less interested in meeting, and ultimately indifferent as to who wins the deal. But they also have the credibility, persuasive skill and will to challenge the status quo that will get a deal to the finish line far more often than customers who are easier to connect with. Based on new CEB research from thousands of B2B marketers, sellers and buyers around the world, The Challenger Customer shows you how to find these 'mobilizers' and equip them with the tools to effectively challenge their own organizations on your behalf. This ground-breaking book is the blueprint you need to make the sale again and again. thechallengercustomer.co.uk
Description : A GUIDE TO THE UNIQUE POWER OF BEEJA MEDITATION TO OVERCOME STRESS AND ANXIETY, HELPING US TO THRIVE. ‘Will’s meditation is a game changer. If you want to understand meditation more deeply and how you can harness the benefits, The Effortless Mind is where it’s at. I will be giving this important book to everyone I know.’ Jasmine Hemsley, author of The Art of Eating Well ‘Will makes meditation cool. Say hello to a clearer mind thanks to your new bulletproof technique to help you relax and unleash your best self.’ Madeleine Shaw, author of Get The Glow Daily life can feel like a fast-paced treadmill, leaving little time to unwind, re-charge and do what brings us joy. Meditation is a powerful way to hit the pause button, increase your energy and start to enjoy life more. The Effortless Mind is renowned meditation teacher Will Williams’s must-have guide for modern-day meditators. Suffering from chronic stress and insomnia, Will undertook years of research and training with leading experts from around the world, which led him to find the cure he was looking for in Beeja meditation. In The Effortless Mind, Will explains how his Vedic-inspired method of meditation has transformed the lives of his students – all of whom are busy people of all ages and all backgrounds. Their inspiring stories and the scientific research into meditation show the profound physical, mental and emotional benefits you can gain from such a simple daily practice, including more energy, better sleep, greater clarity, less anxiety and a happier outlook on life. More praise for The Effortless Mind: ‘Meditation can be a powerful tool in managing anxiety, stress and other common daily experiences that so many people seem to face and Vedic meditation with Will is one of the simplest forms of meditation there is, making it incredibly accessible for anyone to learn.’ Annie Clarke, author of Mind Body Bowl ‘I learnt how to meditate with Will Williams two years ago and since then so many things have changed. I have a life-long tool that has brought me calm, clarity and increased creativity and allowed me to far more effectively weather the storms of everyday life. Will is the most generous, warm and gracious teacher.’ Eminé Rushton, Wellbeing Director, Psychologies ‘Within a few months of learning to meditate with Will, I realised I was starting to have so many ideas for songs and books, as well as helping me with a busy schedule of touring and being a dad.’ Howard Donald, Take That ‘Beeja meditation is now part of my daily routine. It has been hugely beneficial in so many ways. Will is very supportive and nurturing and makes learning seem easy and fun. I feel extremely grateful this has come into my life.’ Cressida Bonas, actress ‘Will’s practical, non-woo-woo approach to meditation has enabled thousands of busy people to find a way to fit a regular practice into their lives.’ Lesley Thomas, The Times
Description : Introductory texts in psychology present an opportunity to discover reasons for human behaviour and address the issues which impact upon their behaviour. This first Australian and New Zealand adaptation of the well respected Psychology 9th edition, by Bernstein et al. continues to strike a balance between classical and contemporary topics with an easy to read, comprehensive, research-oriented approach. The text takes an active learning approach with the use of hallmark pedagogical features such as Linkages, Focus on Research Methods, and Thinking Critically. Features enriching this adaptation include research, issues and examples of psychology relevant to the Australian and New Zealand regional perspective; indigenous research; graduate attributes and psychological literacy sections; other cultural and international considerations, and extended online appendices for searching psychology databases and careers in psychology.
Description : “Keluarga bahagia mirip satu dengan lainnya, keluarga tak bahagia tidak bahagia dengan jalannya sendiri-sendiri.” Novel Anna Karenina adalah kisah tentang tiga keluarga, salah satunya keluarga Karenin. Anna, istri Karenin, menyeleweng dengan seorang opsir muda yang mengaguminya, Aleksei Vronskii, dan akhirnya memutuskan tali perkawinan. Bagi Anna, penyelewengan itu merupakan petaka yang tak dapat ditolak dengan segudang alasan. Salah satunya, di mata Anna, Karenin hanyalah sepotong boneka tanpa jiwa dan harga diri meskipun dia seorang pejabat tinggi. “Dia itu bukan laki-laki, bukan manusia, tapi boneka!... Dia itu bukan manusia, tapi mesin kementerian,” kata Anna tentang suaminya.
Description : In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline team is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters? What makes people stick with you for the long haul? The industry experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Now Fierce Loyalty reveals the principles and practices of these everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof. Full of eye-opening examples and practical tools, Fierce Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions Listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Even small improvements mean a big boost to your bottom line…and improves your business overall.
Description : Want to know about the best Fire tablet apps on the market right now? Stop wasting time guessing and read through this Amazon Fire handbook to see what works and what doesn't. Martin Bradshaw has completed the ultimateAmazon Fire guide for those who want to know about the top Amazon Fire apps for their tablet.
Description : Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin. Word of mouth is directly responsible for 19% of all purchases, and influences as much as 90%. Every human on earth relies on word of mouth to make buying decisions. Yet even today, fewer than 1% of companies have an actual strategy for generating these crucial customer conversations. Talk Triggers provides that strategy in a compelling, relevant, timely book that can be put into practice immediately, by any business. The key to activating customer chatter is the realization that same is lame. Nobody says "let me tell you about this perfectly adequate experience I had last night." The strategic, operational differentiator is what gives customers something to tell a story about. Companies (including the 30+ profiled in Talk Triggers) must dare to be different and exceed expectations in one or more palpable ways. That's when word of mouth becomes involuntary: the customers of these businesses simply MUST tell someone else. Talk Triggers contains: * Proprietary research into why and how customers talk * More than 30 detailed case studies of extraordinary results from Doubletree Hotels by Hilton and their warm cookie upon arrival, The Cheesecake Factory and their giant menu, Five Guys Burgers and their extra fries in the bag, Penn & Teller and their nightly meet and greet sessions, and a host of delightful small businesses * The 4-5-6 learning system (the 4 requirements for a differentiator to be a talk trigger; the 5 types of talk triggers; and the 6-step process for creating talk triggers) * Surprises in the text that are (of course) word of mouth propellants Consumers are wired to discuss what is different, and ignore what is average. Talk Triggers not only dares the reader to differentiate, it includes the precise formula for doing it. Combining compelling stories, inspirational examples, and practical how-to, Talk Triggers is the first indispensable book about word of mouth. It's a book that will create conversation about the power of conversation.
Description : Accessible to anyone of any faith or background, The Passion Test takes readers on a journey to experience the transformation that occurs when they determine what really matters most to them. Through interactive sections, the book helps the reader to identify their top 5 passions, and provides guidance on how to align their life with those passions. Combining powerful storytelling and profound wisdom from the world's leading experts in self-development, The Passion Testshows practical ways how the law of attraction can be used to bring a life of unlimited reward and unconditional love.
Description : Let your body do the work... Do you have to tell your leg to heal from a scrape? Your lungs to take in air? Your body that it’s hungry? No. Your body does these things automatically, effortlessly. Vibrant health is your birthright and within your grasp; you just have to step out of the way. In Effortless Healing, online health pioneer, natural medicine advocate, and bestselling author Dr. Joseph Mercola reveals the nine simple secrets to a healthier, thinner you. The results are amazing and the steps can be as easy to implement as: • Throwing ice cubes in your water to make it more “structured” • Skipping breakfast, as it could be making you fat • Eating up to 75 percent of your calories each day in fat for optimal health, reduction of heart disease, and cancer prevention • Avoiding certain meat and fish, but enjoying butter • Eating sauerkraut (and other fermented foods) to improve your immune system and your mood • Walking barefoot outside to decrease system-wide inflammation (and because it just feels great) • Enjoying a laugh: it’s as good for your blood vessels as fifteen minutes of exercise Effortless Healing is the distillation of decades of Dr. Mercola’s experience and cutting-edge medical knowledge. With his wisdom and that of your body, you can optimize your health, your weight, and your life…effortlessly.