The Passenger Has Gone Digital And Mobile

Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.

Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.

The definitive, up-to-date guide to airport planning and management Fully revised, updated, and reorganized to reflect the latest advances in the aviation industry, Airport Planning and Management, Sixth Edition offers comprehensive coverage of this challenging field. Airports, airport systems, operations management, and administration are discussed in detail. This authoritative volume addresses changes in technology, structure, and political environment, including enhanced security, environmental impact, and regulatory issues. The Sixth Edition of this landmark guide to the planning, development, and management of airports is ideal as a course text, self-study tool, and professional reference. Coverage includes: Introduction to airports and airport systems Airport and airport systems: organization and administration Historical and legislative perspectives The airfield Airspace and air traffic management Airport operations management under FAR Part 139 Airport terminals and ground access Airport security Airport financial management Economic, political, and social role of airports Airport planning Airport capacity and delay The future of airport management

The definitive guide to airport planning and management―fully updated with the latest advances in the industry. This thoroughly revised guide covers all aspects of airport infrastructure―from the airfield and runway to airspace, air traffic control, and terminal and security systems. Airport Planning & Management, Seventh Edition clearly explains the FAA’s National Plan of Integrated Airport Systems (NPIAS), historical and current legislation and regulations, FAR Part 139, and more. You’ll explore cutting-edge concepts such as automation, smart baggage handling, enhanced security, and analytics. Updated questions for review and discussion will bring new insights to your knowledge of how airports are planned and managed. Coverage includes:•An introduction to airports and airport systems •Airport and airport systems organization and administration •Historical and legislative perspectives •The airfield •Airspace and air traffic management •Airport operations management under FAR Part 139 •Airport terminals and ground access •Airport security •Airport financial management •Economic, political, and social role of airports •Airport planning •Airport capacity and delay •The future of airport management

Nawal Taneja's study concentrates on the use of emerging technology within the airline industry. It presents an overview of a wide range of technologies and their true potential value for the industry.

Purpose of this book is to provide a text and a resource for the study of engineering ethics and to help future engineers be prepared for confronting and resolving ethical dilemmas that they might encounter during their professional careers. It is part of Prentice Hall's ESource program, a comprehensive, customizable introductory engineering and computing library. Engineering professionalism; Ethical theories; Ethical problem solving techniques; Applications; and Codes of ethics of major engineering societies. For professionals in General Engineering or Computer Science fields.